Volunteer Role Description
Admin Support
This role is responsible to the Healthwatch Lewisham Administrator who will provide supervision and support.
The activities are currently all based at Healthwatch Bromley in Community House, Bromley.
We usually ask our volunteers to put in a minimum of 3 hours, preferably each week, unless extenuating circumstances make this difficult.
Role Summary - What is the role?
To provide admin support for the Healthwatch Lewisham team.
Activities
· Answering the phone and addressing the needs of the public,
· Dealing with enquiries that come in via email and post,
· Assisting the team with any administration duties seen as appropriate,
· Providing any other reasonable assistance as requested by Healthwatch Lewisham
What Support Will You Be Given?
· An induction,
· Regular updates on fresh information,
· On-going support/liaison with the Healthwatch Administrator.
Skills and Experience Required
· Clear written and spoken communication skills,
· Excellent telephone manner and people skills,
· Experience of letter writing,
· Confidence in communicating over the telephone and in person,
· Pleasant and welcoming manner,
· Experience of using Microsoft Office, including Word, Excel, Access and Outlook,
· Experience of an office Environment,
· Be comfortable volunteering within a group or by yourself,
· Being able to use your own initiative but be able to ask for help when you need it.
What Benefits Can I Expect?
· Public transport costs are reimbursed on receipt of a travel ticket,
· Petrol costs are reimbursed at [will need to ask about this] per mile,
o Please note: there is no parking available at Community House and parking costs are not reimbursed.
· For those volunteers with us for 4 hours or more in a day there is a contribution of £3.29 towards lunch,
· The opportunity to develop new and existing skills and gain experience,
· A character reference when required,
· The opportunity to meet new people,
· The satisfaction of knowing you are making a vital difference to the work of Healthwatch Lewisham.
How to apply
Please complete a volunteer application form. Please follow the guidance stated within the form and return to the address at the end. Please answer all the questions as fully as you can as we will be suing the information not only to help us recruit individuals but also to develop training packages for Healthwatch Bromley volunteers. It will also help Healthwatch Lewisham with future recruitment in to the role.
For more information please contact:
Peter Todd, Volunteer and Involvement Officer
Tel: 0208 315 1927
Email:
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