ZENO COLLINS
+971 529202783
Skype: zeno collins1
EXECUTIVE SUMMARY
A highly experienced Hospitality Professional, with over 15 years experience of proven sales and marketing gained in all areas of hotel operations and customer service within the hospitality industry.
An effective communicator and adept at problem-solving with a proven ability to deliver high quality customer service, consistently meeting or exceeding objectives.
Resourceful, innovative, adaptable and hard-working, generates optimal results with a positive work ethic, energy and desire to continually build on success.
CORE COMPETENCIES
§ Highly motivated, target driven, ambitious and goal oriented§ Sensitive to cultural diversity having lived overseas and worked with many nationalities
§ Customer driven work ethic
§ Proven marketing and sales experience
§ Able to accurately establish priorities and adapt quickly to changing needs
§ Performs well under pressure and strict deadlines
§ Skilled in managing and nurturing relationships
§ Strong knowledge of food and beverage cost control and quality control
§ High level of food service and beverage knowledge
§ Confident to take initiative to implement and manage processes and procedures
CAREER ACHIEVEMENTS
2014: Won on 2 occasions Best Employee of the Month Award – Arabian Nights Restaurant & Cafe
EMPLOYMENT HISTORY
Barbeque Nation Restaurant LLC, Dubai. UAE
Guest Service Attendant October 2016 to Present.
Key Responsibilities.
Delivers warm, comforting service that consistently exceeds internal customer and guest expectations • Demonstrates and promotes enthusiasm and passion for internal customers and guests, providing them with warm, comforting, and relaxing experiences • Connects with guests and internal customers, developing strong, positive, professional relationships Belong to the Resort family • Treats others with trust and respect regardless of position, level, or background • Readily shares credit with others and celebrates their accomplishments • Collaborates with others to achieve the goals of the Resort • Respects personal and cultural differences, creating a sense of belonging and inclusion • Connects with team members, developing strong, positive, professional relationships to everyone.
BabTuma Restaurants & Café, Dubai, UAE May 2015 to September 2016
Head Steward
Key Responsibilities:
§ Successfully ensure all kitchen equipment is in excellent condition and to a high standard of cleanliness
§ Manage deliveries of food, beverages and supplies, ensuring correct storage
§ Maintain a high level of sanitation within the kitchen environment
§ Organize work areas ensuring all utensils, condiments and proper pots are in situ
§ Ensure all tables within the restaurant are prepared with correct settings after customers leave
§ Maintain the restaurant appearance and cleanliness to a very high standard
Arabian Nights Restaurant & Café, Dubai, UAE May 2014 to April 2015
Waiter
Key Responsibilities:
§ Greeted customers and escorted them to their tables, provided menus and explanations of the cuisine as well as recommendations upon customers’ requests
§ Communicated with the kitchen once orders taken
§ Ensured quantity, quality and accuracy of order and customers’ satisfaction
§ Cleaned tables and ensured settings were maintained to original high standard
§ Prepared final bill and ensured payment processed
§ Maintained excellent level of cleanliness in the dining area
§ Participated in monthly staff meetings and training sessions
City Global Hotel, Porthacourt Rivers State, Nigeria July 2010 to April 2014
Concierge
Key Responsibilities:
§ Greeted guests upon arrival in a professional and friendly manner
§ Answered enquiries, made recommendations and provided information regarding events, trips, excursions etc.
§ Efficiently handled any special requests in association with support department and division employees delivering exceptional customer satisfaction
§ Responded and dealt with any customer complaints in an extremely efficient manner, liaising with key departments in order to give customer satisfaction
§ Coordinated with security/housekeeping ensuring high standards were maintained
Lagos Hotel, Lagos State, Nigeria April 2005 to February 2010
Housekeeping Room Attendant
Key Responsibilities:
§ Performed various cleaning activities in assigned areas – rooms, bathrooms
§ Executed daily maintenance and cleaning procedures such as, dusting all furnishings, pictures, drawers, window ledges, shelves, bathroom accessories (mirrors, tiles, toilet, sink, walls), counters and floor surfaces
§ Carried out the stripping/making beds, changing bed linen, refilling amenities, linens, and supplies in guest’s room
§ Adhered to all cleaning measures and instructions for the use of chemicals and cleaning agents and responded to requests from guests and other departments
§ Complied with all protection and security policies in line with company standards
§ Reported repairs to the accommodation inspector
Golden Destiny, Lagos State, Nigeria June 2000 to March 2005
Steward
Key Responsibilities:
§ Ensured all dish washing, silver cleaning, inspecting kitchens floor and storerooms, walls pot washing and equipment were maintained at a high level of cleanliness
§ Swept floors continuously and separated waste in appropriate containers
§ Assisted in preparing food as and when required
§ Oversaw day-to-day operations ensuring the whole facility ran efficiently
§ Assisted with customer service – checking guests in/out of hotel facility
§ Supervised the preparation of conference rooms for scheduled events and acted as a custodian and watchman of the hotel during the night
EDUCATION
2011: Government Technical College, Umuoka Udi, Enugu, Nigeria
Secondary School Certificate Examination (SSCE Senior High)
TRAINING
§ Food Safety Course, Dubai, UAE
§ Food Safety Trainer & Consultant, Dubai, UAE
TECHNICAL SKILLS
§ Microsoft Office Applications; Data Entry; Internet; Surfing Drive