Manuel Nueva Zapanta Jr.
#2105-A Grass Residences Misamis St., Sto.Cristo, Quezon City
(0922) 8641457
WORK EXPERIENCE :
Hyundai North Edsa (Formerly Nissan North Edsa) Balintawak, Q.C. Tel. Nos. 3305331 to 50
*Service Administrative Head
2007 to June 30, 2012
To determine daily available workshop capacity using all available time of productive personnel.
To receive all work orders and analyze the nature of work for proper distribution of workload to each section.
To assign work orders to the qualified productive technicians using technician skills board, through their respective leadman and adjust proper distribution of workload accordingly.
To record all work orders in progress control board and make sure that name of technicians are mentioned for the purpose of easy verification of the progress of vehicle assigned.
To inform Service Adviser regarding the status of the customers vehicle and inform them from time to time on remaining available workshop capacity.
To assign finished work orders for roadtest to the qualified quality controller .
To monitor and prepare service reports and internal memorandum.
External – internal repeat jobs / NonF1 report
Technicians incentives. Unit released.
Assist Service Manager as needed.
*Reception Head / Service Advisor
2001 – 2007
Receive units for servicing Nissan way.
Greets customers courteously.
Gather all job requests, estimates and offer additional services that will increase service sales.
Open repair order and all data should be complete and accurate.
Enumerate the jobs to be done and let the customer sign the repair order.
Monitor repair order to the job control or follow-up status of the unit from time to time.
Release unit from servicing Nissan way.
Attend to the required training course, meeting and other related service activities.
Abide by the rule of conduct for customer satisfaction as stated in the 10 commitments from the Service Adviser.
Prepare and submit reports required.
Maintain good relationship with co-workers. Exhibits good moral character.
*Customer Relation Officer
1998-2001
Responsible for the After Sales and Service follow-up calls reports using Nissan Sales and Service Way.
Handles and monitors complaint status received in service / sales and coordinate with department concerned on promos and other activities.
Responsible for the conversion of customer telephone contact information service clients.
Set appointments for service and help them achieve the set target.
Responsible of weekly checking of all warranty cards.
Responsible of proper filing of LTO OR/CR and renewals. Distribution of memos and trainings schedule to the said departments.
TRAININGS/SEMINARS ATTENDED :
Service Admin Head/Job Controller Training and Courses
Nissan Motors Philippines Inc. / Universal Motors Corp. (2007-2011)
Service Adviser Trainings and Courses
Nissan Motors Philippines Inc. / Universal Motors Corp. (2001-2006)
Certified N.S.A.P. (Nissan Service Advisor Program 2003)
Customer Relation Officer Trainings (1998-2001)
EDUCATION :
1998Bachelor of Science in Commerce – Major in Computer Science and Information System
Centro Escolar University – Manila
PROFILE :
Age:35 years old
Birth Date:July 4, 1977
Civil Status:Married (with 2 kids)
Nationality:Filipino
Religion:Roman Catholic
***Character references available upon request.