Curriculum Vitae
Personal data
Name: Jørgen Delfs Nielsen
Date of birth: October 18 1967, Dordrecht
Address : HARDERWIJK
Phone: 06-5026 1910
E - mail :
Marital status: Married, 4 beautiful children (18,17, 14 and 12 years)
Nationality: Danish
Work experience
2015 - present Owner of ‘Persoonlijk effectief’
Training and coaching in the area of personal efficacy. www.persoonlijkeffectief.nl
Partnership with Mens & Kennis: www.mnks.nl
2012 - 2014 Senior HR Business Partner, Yokogawa Europe Solutions BV
European HQ www.yokogawa.com/nl (500 employees NL, 1000 Europe) part of Yokokgawa global. Yokogawa is a leading international Industrial Automation and solutions provider with a global presence with in total 20.000 employees.
Some of the main tasks and responsibilities:
· (International) recruitment and staffing,
· Restructuring of Job classification and salary scheme (HAY method),
· Re-organizing division and department structures
2004 - 2012 Senior HR Business Partner Alliance Healthcare,
member of Alliance Boots, HQ Netherlands based in Den Bosch
Alliance Boots is a leading international pharmacy-led health and beauty group, present in 21 countries across the world; www.allianceboots.com. HQ Netherlands
2008 – 2012 Member of MT Alliance Pharmacy (72 pharmacies, 1050 employees)
As member of the management team I was responsible for the development and implementation of HRM policies and regular HR activities: Input: recruitment and selection, induction. Throughput: coaching managers, leadership development, restructurings, conflict management, absence management, performance management, legal. Outflow: redundancy, outplacement. Responsible for 3 HR Service employees and 4 trainers.
Some highlights and key projects:
· 2011 Project leader Team in Balance
Goal: Efficiency improvement in pharmacies while downsizing 68 FTE’s (100 employees)
Activities: request for advice works council, negotiating social plan with unions, organizing redundancy process, supporting rollout. Now working on comprehensive motivational program.
· 2009 – 2012 Development of Boots pharmacy formula in The Netherlands
Goal: development of competitive chain of pharmacies (owned and independent)
HR goal: knowledgeable, skilled and motivated staff & leaders.
Activities: Development and implementation of training program (product knowledge, sales skills, leadership, operations), incentive/bonus schemes
· 2010 – 2012 Development & execution of international Leadership development program.
Goals: strengthening international leadership and development corporate culture
Delivered to 32 international HR & operational colleagues, who in turn are delivering the training to around 800 leaders across the international business units of Alliance Boots
· 2010 – 2012 Project leader Performance management
Goal: restructuring Performance management system for both pharmacists (no CLA) and staff (working under CLA Public Pharmacy). Incorporation of competencies appraisal, succession planning
2008 Member MT North Region (Wholesale warehouse Meppel (160 employees) + 41 Northern pharmacies (500 employees) + Spits Apeldoorn (40 employees))
2006 - 2008 Member MT Region North East (Wholesale warehouse Meppel + 26 north-eastern pharmacies + Spits Apeldoorn)
· 2007 - 2008 Member of Process management team: Development & execution of Integration program ‘One!’
Goal: integration of Pharmacy organization De Vier Vijzels (1100 employees), Wholesale organization Interpharm (600 employees) and 2 smaller organizations (100 + 50 employees).
Activities: ‘Cultural orientation sessions’: delivered to 200 HQ employees, Big group debating sessions (House of Parliament): delivered to 200 HQ employees, Fun Games: a day of pleasurable sports & fun delivered to 1200 employees, Communication: employees Magazine
· 2004-2006 Development & implementation of Performance management Year cycle
Goal: Restructuring of Performance Year cycle to become an Employer of choice, structure Succession planning
Activities: redesigning Performance Year cycle, Introduction of Competencies and appraisal, Reward policy / Bonus scheme, resulting in a well accepted new system applicable for 600 employees (3 warehouses, 150m employees each + HQ with 150 employees. Part of this project was to develop a bonus scheme that was integrated into the CLA.
2004 - 2006 Member MT Wholesale (Warehouse Meppel + Spits Apeldoorn)
· 2006 Member of project group ‘Functions re-valuation’.
Goal: Rationalization of Function house within Interpharm
Activities: Re-valuation of function house, Chairman of ‘Committee Appeals and objections’, Communications & Information sessions
2004 – 2008 Manager Training and MD
As I had been a partner in a training & consultancy firm from my start at Interpharm in 2004 until 2008 I was part time manager Training & MD. My responsibility was to advise the national board on strategic training & development and to organize and sometimes execute programs accordingly. Some highlights and key projects:
· 2007 – 2008 Project leader Logistic training program
Goal: Develop Logistic skills & knowledge, Become Employer of choice
Activities: Development & organization of Logistic training program delivered to 80 warehouse employees and 10 team leaders.
· 2006 – 2007 Project participant in an international MD & High potential development project
Goal: Develop international standards for MD & HiPo’s
Activities: Define international target groups, career paths and succession planning schemes
· 2005 – 2006 Project participant Young Talent development program
Goal: Talent development & retention, Becoming an Employer of choice, Trendsetting vs following in the pharmaceutical market.
Activities: Development, organization & participation of a 6 months Young talent program delivered to a group of 20 young potentials
· 2004 – 2006 Project leader management development program
Goal: Strengthening Leadership within Interpharm
Activities: Development & organization of an 18 months management development program for 26 senior leaders. Simultaneously I organized and executed a succession planning program based on international guidelines.
2002 - 2004 Freelance consultant / trainer / coach
· Different themes: Development interviews for executives, Personal Development, Personal effectiveness in crisis situations, Care and aftercare after traumatic incidents, HR professionals Personal functioning
2002 Interim Head Office Staff Ministry of Justice, Sector Juvenile Delinquency
· Daily management of the staff office, Quality improvement of services including of Staff services manual, Development of Archivation Policy.
· Support Divisional Director in contacts with the Central Works Council and the monthly Juvenile Centre Directors meeting
1991 – 2001 Director, Major shareholder, Consultant, Trainer Kangoeroe, training & advies Leiden, (CEDEO acknowledged)
Management Tasks:
· Human Resources: recruitment, professional development
· Product development (corporate values, aggression & conflict management, communication, leadership, teambuilding, etc.)
· Finance (budgets, forecasts and latest estimates, investments, cash).
Some of the customers with whom we developed long term relationships:
· KLM,
· AHOLD (Albert Heijn, Etos),
· Flower Auction Aalsmeer,
· Hospitals,
· Ministry of Justice,
· NUON,
· Rabobank,
· HEMA,
· Interpharm (Kringapotheek)
· RET
Key themes for training and consultancy were:
· Organizational and leadership development; activities like: development of vision and strategy with business unit management, leadership development, self-managing teams, team building, cooperation and communication, mentality and cultural change, Situational Leadership, Coaching on excellence, Leading specialist, Leading Teams, Group processes, etc.
· Human Resources Management: Performance management, Appraisal, Development, Reward, Criteria-based job interview; Re-evaluation of Career policy, Coaching on competencies, Managing Stress, Managing absenteeism
· Social security, Violence, Aggression, Crisis, Trauma & coping. Preventing crime from incident response to a modern process approach, Leading regional and local management meetings, Training programs "Dealing with difficult customer behavior", "Coping with aggression", “Dealing with being taken hostage”, “Crisis management”, “Crisis negotiator”.
Education
1987 - 1993:: Social & Organizational Psychology Leiden University
Clinical & Health Psychology Leiden University
1980- 1986: Gymnasium ß SG De Krimpenerwaard, Krimpen a/d IJssel (Dutch, English, Chemistry, Physics, Biology, Mathematics I, Mathematics II, Latin)
Training
2013 Starlight Management training
2010 The Management Moment of the Truth, Leadership4Performance
2004 – 2005 The Pharmaceutical supply chain, internal HiPo training program Interpharm
2003: The Organizational Structural Consulting Program (OSCP) The Fritz Company 2001: Financial management, Alex van Groningen
2000: Socratic conversations, Het Nieuwe Trivium
1998: Crisis communication and – management, LSVOP (national crisis specialists)
Personal qualities
Qualities· Analytic
· Pragmatic
· Creative
· Communicative
· Firm / well based / Aimed at
· Getting the best from yourself and others
· Growth, development, innovation
· Visible Results
· Commitment and responsibility
· Passion and fun / Languages (written and oral):
· English: excellent
· German: good
· French: good
· Dutch: native tongue
· Danish: excellent
· Spanish / Italian / Norwegian / Swedish quick to learn