Staffing and Performance Management - MANA 4328
Final Exam Study Guide
Monday May 10 11:00 – 1:00
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Interviewing
Structured vs. unstructured interviews
Types of structured interview questions
Situational questions
Behavioral questions
Job-knowledge questions
Discriminatory interview practices
Civil Rights and selection
ADA and selection
Selection
Criteria for judging selection methods
Polygraph testing
Drug free workplace act
Discretionary selection methods
Drug tests
Criminal background checks
Medical exams
Techniques for combining multiple predictors
Multiple hurdles vs. Compensatory models
Definitions of weighting schemes
Profile matching
Hybrid selection systems
Setting cut scores
Thorndyke’s predicted yield
Unit weighting
Banding
False positives/false negatives
ADA
Civil Rights Act
Job Offers
Employment contracts
Employment-at-will
Offer letter content
Staffing Systems
Opportunistic hiring
Employee retention strategies
Types of turnover
Methods for analyzing turnover
Performance Management
Goal setting and measurement
Behavioral vs. outcome goals
Approaches to appraisal (definitions)
Trait
Behavior (BARS vs. frequency)
Outcome
Global
Choosing between different appraisal methods
Process of developing behavioral appraisals
Management by Objectives (MBO)
Balanced scorecard
Linking individual and organizational goals
Rater errors and biases
Relative vs. absolute appraisals
Positives and negatives of forced rankings
Expectancy theory and performance appraisal
“Line of sight”
Attribution theory
Performance appraisal process
Providing performance feedback
Dealing with problem performers
Alternatives to performance appraisal
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Sample Essay Questions:
1. Detail the process for developing a selection plan for new employees.
2. Explain the difference between a compensatory model and a multiple hurdles model for combining the outcomes of several selection tests. Give examples. How should managers choose between them?
3. Provide two questions that should not be asked during a job interview. For each question provide an explanation as to why the question should not be asked and the employment law which is at issue in each.
4. You have been charged with revising your company’s current performance appraisal process. Define the different approaches to appraisal forms and describe the criteria you would use to choose between them.
5. How should managers set individual goals for employees?
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