Title:In-Work Support Advisor - Adult Provision

Job Description

Summary/Purpose: To support individuals to sustain work placements, ensuring meaningful work experience and the development of workplace skills.

Reporting to: Team Leader - Adult Provision

Duties and Responsibilities:

Accountable for providing in-work support and coaching, as required
Responsible for providing continuity of contact for the individual and to offer support to overcome any barriers to sustaining employment.
Deliver performance against contractual retention KPI’s
Responsible for the identification of personal support needs, including signposting to external support agencies, providing pastoral support and point of contact for any safeguarding issues
Accountable for developing coaching agreements with employers and reviewing progress
Responsible for establishing and maintaining excellent working relationships with employers
Responsible for dealing with complaints and queries in a timely and effective manner
Completion of administrative tasks as required in an accurate, timely and efficient manner
To comply with monthly contractual procedures, requirements and compliance standards
Promote other Itec programmes as a positive progression opportunities for individuals e.g. Apprenticeships

General

To ensure security of company assets
To comply with all company policies and procedures
To comply with the companies safeguarding policy & procedure
To comply with Equal Opportunities Legislation and be proactive in challenging prejudice, discrimination and stereotyping.
To implement in full the Company’s quality policies and procedures.
To consult the Company Health and Safety Policy with regards to their specific responsibilities as described in the general arrangements section
To give consideration to their actions at work as to how they may affect the safety of Learners, clients and visitors to Company premises
Support organisations core values
Co-operate with all staff to achieve a healthy and safe workplace and reporting any risks identified, at the company’s or others premises, to the designated Health and Safety Officer.
Other duties that may be identified from time to time by the Company.
Attend relevant training / personal development programmes

Person Specification

Essential / Desirable
Experience & Qualifications / Experience of working with unemployed adults
Customer Service & Sales Experience
Full Driving Licence and use of own vehicle
Employer engagement / Experience within training industry / DWP Sector
Learning Coach L4 Qualification or with the potential and willingness to work towards
Skills / Excellent interpersonal and communication skills
Organisational skills
IT Skills / Negotiating skills
Fluent in Welsh
Knowledge / Local labour market knowledge
Training Industry knowledge
Characteristics / Self-motivated
Versatile.
Resilience
Flexible to change
Team player
Able to prioritise tasks and meet deadlines

NAME______

SIGNATURE ______

DATE ______

In-Work Support– Adult ProvisionSeptember 2016