THE OAKS MEDICAL PRACTICE PATIENT PARTICIPATION GROUP (PPG)

Minutes of the meeting held at 11.30am on 20th April2016at The Oaks Medical Centre Shady Lane

PRESENT

Jan GospelViceChair

Dr NaikSenior Partner Oaks Medical (part)

Michelle SlaughterIT Manager Oaks Medical

Rianne SoleilIT Assistant Oaks Medical

Chris PascallPatient

Ron SugdenPatientMinutes

Val Evans Patient

Tony HackettPatient

Ray LowePatient

Jean BoswellPatient

Glenis SpearsPatient

Marguerite StewartPatient

Jacqueline WilliamsPatient

  1. WELCOME
    In Allan’s absence Jan welcomed everyone to the meeting especially potential new member Jean Boswell.
  1. APOLOGIES

Allan Amass, Neil Davies,Lurline Reynolds

  1. PRACTICE UPDATE

See Appendix 1 Reserved Business.

  1. MINUTES OF PREVIOUS MEETING

These were agreed.

  1. MATTERS ARISING

ACTION POINTS carried forward

AP 1/MarchRianne to compile a schedule of national campaigns.Completed

AP2 / MarchRianne to demonstrate Web site to PPG. Completed see item

AP 3/ March Ronto produce a draft letter to MP’s to raise our concerns about the increasing costs of the CQC & circulate to Ray, Marguerite and Allan. Ron circulated CQC papers to subcommittee. It was agreed that Michelle and Ron would investigate the National Association of PPG’s response to the consultation document. AP1/ April

AP 4/ MarchMichelle to invite potential new members to the next meeting. Completed

Greater use of online services by patients. Members were to assist the practice in asking patients to provide up to date contact details and to help demonstrate the use of the web-sites at both Streetly and Shady Lane over the next 2 to 3 weeks. Members to let Michelle / Rianne know dates and times that they are available during the next 2 to 3 weeks. AP 2/ April

High numbers of Did Not Attends( DNA’s). Michelle said that there had been some reductions but there was still a long way to go. The TEXT notification scheme was helping but quite a lot of Texts are not being received by the patients hence the request to obtain up to date patient information. (See item under Matters Arising). Receptions are also being asked to update contact details when appropriate. Ron raised the issue of TEXT messages only showing Oaks Medical Centre rather than Streetly or Shady Lane. Michelle said that this was a known problem that has arisen because of incompatibility between two providers of software. This is a problem affecting many surgeries and it is hoped that a solution will be found in the future.

  1. VISITING SPEAKER

Jan welcomed Corrine Ellis from Advocacy Matters to the meeting.

Corrine outlined the help and support that Advocacy Matters can give to physicallydisabled adults such as those affected by Stroke, MS, Brain injury, end of life or other physical disabilities. The services are Free, Independent and Confidential.

Patients can be referred by GP’s or by self-referral.

The services are available to all patients in the catchment area covered by the Birmingham CCG.

Discussions took place with Corrine arising from her talk.

Jan thanked Corrine for a most informative presentation.

  1. DEMONSTRATION OF WEB-SITE

Rianne gave a demonstration of the web-site and the facilities such as repeat prescription ordering, making appointments change of details and accessing the Newsletter.

  1. HEALTH AWARENESS

Tony handed out a discussion paper suggesting the use of Social Media to inform patients of initiatives and also to form specialist support groups. Tony had also suggested a set of objectives for the Health Awareness group, it was agreed that he would set up a Beta trial site to be discussed at the next meeting.

  1. PATIENT SURVEY

Michelle will summarise the results to allow a full discussion to take place at the next meeting.AP3/April

  1. AOB

Ron will invite John Tacchi CEO of BIG Practice to the May meeting.

Ron apologised to the meeting but he will not be able to attend the next 2 meetings. He will ask Lurline to take the minutes. Jean Boswell also apologised for the May meeting.

Jan thanked everyone for their attendance and the meeting closed at 1.30pm.

  1. ACTION POINT SUMMARY

AP1/ April Michelle and Ron to investigate the National Association of PPG’s response to the CQC consultation document.

AP 2/ April Members to urgently let Michelle / Rianne know dates and times that they are available to help in obtaining patieny updated details demonstrating the web site during the next 2 to 3 weeks.

AP3/April Michelle will summarise the results of the Patient Survey to allow a discussion to take place at the next meeting.

AP4/ April Members were asked to comment by the end of April on a proposed letter to patients who regularly Do Not Attend appointments

AP5/April Michelle to chase up membership of PPG Association.

  1. DATES OF FUTURE MEETINGS

25th May 2016

29th June 2016

21st September 2016

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Issue 1

12/04/16