ROOM ATTENDANT PERFORMANCE APPRAISAL

EMPLOYEE:______REVIEW DATE:______

HOTEL:______EVALUATOR: ______

The following ratings will be used to evaluate your performance. Please complete prior to your scheduled appraisal. The evaluating supervisor will also complete this form.

[5] Outstanding Performance consistently exceeds performance standards.

[4] Above Average Performance meets and usually exceeds performance standards.

[3] SatisfactoryPerformance meets standards.

[2] Below AveragePerformance usually below performance standards.

[1] UnsatisfactoryPerformance below standards.

Appearance

  • Wears a clean, complete uniform daily including nametag, buttons, proper shoes, neat hair, etc
  • Maintains a professional appearance and attitude.

Rating:______

Comments:______

______

Room Cleanliness

  • Consistency in cleaning rooms and common areas as trained and instructed.
  • Separate all stained linen and put in pillow case.

Rating:______

Comments:______

______

Room Completion Time

  • Must be able to work quickly and efficiently within company standard times without wasted motion.

Rating:______

Comments:______

______

Attendance

  • Does not leave property until dismissed by Supervisor
  • Is ready to begin work at scheduled time.
  • Punches in at scheduled time, not early, in complete and proper uniform.

Rating:______

Comments:______

______

Hospitality Towards Guests

  • Greets guests either with a 'Hello' or 'Good-Bye'
  • Keep noise to a minimum in corridors.
  • Honor any Do-Not-Disturb sign on door. Contact Head Housekeeper at noon for further instructions.
  • Keep hallway uncluttered and neat looking, including keeping cart in front of guest room door .

Rating:______

Comments:______

______

Cooperation with Supervisors / Managers

  • Bag, tag and turn in all lost and found items immediately to Supervisor.
  • Obtain work list from Supervisor.
  • Make minor repairs as instructed.
  • Performs other tasks and assignments as requested.

Rating:______

Comments:______

______

Cooperation with Co-workers

  • Keep all storage areas neat.
  • Clean vacuum cleaner and change bag at the end of day.
  • Remove all trash from carts at end of the day and disposes of properly. Keep carts clean and well maintained.

Rating:______

Comments:______

______

Cooperation with other Departments

  • Fill out maintenance repair orders properly. Report all maintenance problems to Supervisor.
  • Assist with the energy management program. Leaving lights off after room is clean and leaving heater/air conditioner on appropriate setting.

Rating:______

Comments:______

Time Allocation

  • All of a room attendant's time is allocated to these specific responsibilities unless the person is being cross trained or filling in for the housekeeping supervisor or laundry personnel.

Comments:______

Key Results Indicators

1.Quality of room cleaning.

2.Meeting of time goals.

3.Quality Assurance Inspection Scores.

4.Personal appearance and that of room attendant’s cart and work area.

5.Cooperative Attitude.

6.Pleasant attitude towards guests and co-workers

Comments:______

______

Areas of Strength:

______

Areas of Weakness:

______

OVERALL RATING:______

______

ROOM ATTENDANT/DATE EVALUATOR/DATE