Quality Assurance Checklist – Selection Criteria Responses
Writer: / Quality Assessor:Client: / Date:
General Criteria to Writing & Formatting / Insert ü
Done Well / Done / Not Done
I. / Language used is pitched to relevant level of position / industry. The key words within the selection criteria are used within the responses. The selection criteria responses flows well, and assures the reader that the client can do the job they want to apply for.
2 / Header is formatted to be consistent with resume and cover letter and contains the following :
Selection Criteria Responses of <insert client name>
Position of <insert position> within <insert department>, <insert organisation>
Application Date: <insert date>
Reference Number: <insert reference number>?
3 / Original & Rewritten - 98% of wording and sentence structure is unique, and not copied from source documents (unless editing service was booked)
Criteria to Writing a Professional KSC Response / Insert ü
1 / 2 / 3 / 4 / 5 / 6 / 7
1. / Selection Criteria has been copied and pasted into page, and numbered correctly
2. / Introduction states that the client has proven ability to do the job/competency outlined
3. / Body of KSC may firstly outline a range of examples to show the client has broad experience and scope to do the job function requested in the KSC
4. / Body of KSC gives a strong example that showcases a recent (within 5 years) time that the client utilized the competencies raised, to a level that is similar (or higher) than that of the position that the client is now applying.
5. / The example clearly defines the Situation, Task, Action and Result or the Challenge, Action and Result.
I. When describing the situation, the reader can get a clear understanding of the environment and obstacles that the candidate was faced with.
II. The tasks and job functions have been stated in a clear and logical order to show the reader exactly what the employer/stakeholder expectation was.
III. The action steps have been explained in a concise manner, and the reason/philosophy or methodology as to why the client took this course of action is also explained, so the reader can see the candidate’s rational thought process in solving the problem.
IV. The result of the actions is stated in a positive manner, and succinctly promotes all the benefits that were generated from the client taking the course of action he/she choose to.
6. / Conclusion – summarizes that the client has a diverse scope of experience in the nominated KSC and is confident to transfer these skills and competencies into the working environment of the organisation that is advertising the position.
Email Communication attaching Resume and Cover Letter / Insert ü
Done Well / Done / Not Done
1. / Emotionally Charged - Email encourages client to feel reassured that the documents they are about to open have been well written and are highly targeted to the jobs that they are wanting to target.
2. / Last Reference Point - The email commences with reference to the last conversation or email contact, eg “It was great to talk with you yesterday”, or “thanks again for taking the time to provide such great response to the questions I sent you…”
3. / Professional Tone - The writing style is positive and has a friendly upbeat temp. In instances where the client has not filled in the questionnaire well, an assertive tone has been used to advise the client that the resume has been written based on the responses provided. The email must never abbreviated words or use lower case to start a sentence, and no spelling or grammatical errors.
4. / Time Frame -The email provides a time frame on when the draft needs to be returned with feedback and/or any suggested amendments or changes they would like to make.
Database Management / Insert ü
Done Well / Done / Not Done
1. / ZoHo updated - with Job Order Status, Insert Date must go on invoice.
2. / MS Word & Dropbox - Change the author of the document in Save as.
Please view your draft documents for QA comments and suggestions:
· Positive Feedback is provided in comments of the document
· Minor amendments have been made directly into the document
· Suggested areas to consider for amendments are highlighted in the document
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