BLACKPOOL AND THE FYLDE COLLEGE

JOB DESCRIPTION Ref: 18195

Post:Client Relationship Manager

Grade: £30,000- £35,000

Responsible to:Head of Corporate Accounts

Summary of Responsibilities:

You will be responsible for assisting in managing a portfolio of levy accounts to ensure service delivery, progress of projects and customer satisfaction is at the forefront. You will project-manage the implementation process to deliver outstanding service proposition to secure new and existing a portfolio of levy paying client accounts. Highly organised, you are someone who utilises tools/technology to improve productivity and implement processes for effective project delivery.

Principal Duties:

  1. To take control of managing levy funding for the companies apprenticeship training delivery.
  2. To lead on the implementation of new programme launches and ongoing management of service delivery to meet agreed client expectations and B&FC’s service standards proposition.
  3. To be consultative and identify organisational solutions where levy account optimisation will deliver a return on investment and return on expectation for maximum customer satisfaction
  4. To assist and support in the planning, development, delivery and monitoring of apprenticeship and full cost programmes and if applicable, ensuring that the curriculum is delivered efficiently and effectively.
  5. Be the liaison between your accounts (employers) and the wider Education team meeting all necessary targets
  6. To ensure that all data requirements are maintained, records are up to date accurate and deadlines for returns are made, with assistance from the operations assistant.
  7. Ensuring that employers are complaint with SFA funding rules as well as assisting employers in the management of their digital Apprenticeship Service account.
  8. Support Head of Corporate Accounts and Director of Business Development to achieve income levels from levy revenue streams through robust and coordinated account management activities

Duties of all Managers across the College:

  1. To support the College in its corporate endeavours and achievement of its Mission and Strategic Plan.
  2. To manage an annual self-assessment exercise in order to monitor and evaluate performance, to bring about year on year improvement.
  3. To manage the recruitment and selection process and be responsible for the development and annual performance management of staff.
  4. To manage and allocate resources effectively and efficiently to high standards expected in the public services.
  5. To establish effective communication within and outside the college.
  6. To maintain and improve Health & Safety standards in the area of responsibility.
  7. To establish and secure quality improvement and produce an annual Quality Improvement Plan

Standard Responsibilities for all positions in B&FC:

  1. To fully adhere to all college policies and procedures.
  2. Take appropriate responsibility to ensure the health and safety of self and others.
  3. Pursue the achievement and integration of equality and diversity throughout all College activities.
  4. Blackpool and The Fylde College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
  5. To show commitment to the College and its internal and external customers.
  6. To work co-operatively with colleagues at all times.
  7. Undertake any other tasks and responsibilities appropriate to the level of this post.

This job description is current at the date shown and may be amended after consultation and agreement between management and the post holder.

April 2018

BLACKPOOL AND THE FYLDE COLLEGE
Application Support FormRef: 18195
Post: Key Account Manager / Please return this completed sheet with your application form.
The details from this Form will aid the shortlisting process
NAME: / Please ensure you complete the full application form in addition to this form – please tick to confirm have you done this
Personal attributes required based on Job Description / Essential (E)
or
Desirable (D) / Please enter full details of the relevant information, together with relevant specific examples to evidence your competency in these areas. All sections must be completed.
Essential requirements are those without which an applicant may not normally be considered for appointment.
Qualifications
  1. Educated to a minimum NVQ level 3 or equivalent
/ E
Experience
1.Experienced in B2B consultative business development within the training sector / E
2.
Knowledge, Skills and Abilities
1.Maintain and drive high standards of customer centricity internally and externally / E
2.Work closely with curriculum and the broader apprenticeships teams to ensure service and project expectations are met / E
3.Sound knowledge, understanding and experience of stakeholder management / E
4.Experience of effective performance improvement and quality assurance and customer centric behaviours in delivering apprenticeships. / E
5.Interpersonal and communication skills of high order which are applicable to a range of levy payers. / E
6. Ability to work as a team member and possess excellent communication skills / E
7.Collaborative approach in achieving organisational objectives / E
  1. Liaise with clients on a day to day basis to manage expectations
/ E
  1. Report back to management with internal and external issues and events that might impact accounts, either positively or negatively.
/ E
  1. Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews.
/ E
  1. Good knowledge of B&FC’s products and services to actively promote them to clients.
/ E
Further Requirements
  1. Commitment to undertake the College Induction Programme upon commencement of employment 1/2 day attendance
/ E
2. Current full, clean driving licence and own transport / E
3. Competent in Microsoft Office / D
4. Ability to gain DBS clearance / E