Appendix 3

Role Profile

EJR001058

Job Title: /

Regulatory Services Officer

/ Grade:
7-10 Advisory / Spinal column point range:
29 - 40
Department: / Regulatory Services / Post no: / P033550, 13645, P033519, P033522, P033493, 13646, 13908, 13910
Directorate: / Regeneration & Housing / Location: / GFA/S
Role reports to: / Regulatory Services Team Leader
Direct Reports:
Indirect Reports:
This role profile is non-contractual and provided for guidance. It will be updated and amended from time to time in accordance with the changing needs of the council and the requirements of the job.

JOB DESCRIPTION

Recruitment practices to safeguard and promote the welfare of children and/or vulnerable adults apply to this post in addition to the requirement to obtain a Criminal Records Bureau (CRB) check.

PURPOSE OF ROLE:
  • To provide front line enforcement and related services.

KEY ACCOUNTABILITIES:
Scale 7
  • To provide front line enforcement and enforcement related services in the following team.
  • To support the Regulatory Services Team Leader.
  • To undergo training and development enabling the post holder to work effectively across the range of Regulatory Services duties.
  • To work as part of a team, assisting colleagues as and where appropriate.
  • To be aware of statutory requirements, Council policy, practice and procedures, relevant to the post holder’s areas of responsibility and to use this knowledge to improve the lives of people in the Borough.
  • To be an authorised officer of the Council and personally undertake effective enforcement and other regulatory duties under legislation relevant to the team’s areas of responsibility. This work may include providing advice, information and statistics and reports, undertaking inspections; the investigation of complaints; sampling, researching, surveying, test purchasing and monitoring.
  • To work to national and local service indicators, targets, work practices and procedures and standards of customer care set for the team.
  • To risk assess personal work and ensure that safe working practices, based on team procedures are followed.
  • To produce work of a high standard including enforcement and other regulatory duties.
  • To prepare letters, reports, witness statements, warrants, Improvement and Prohibition notices, prosecution cases, court and other legal documentation.
  • To ensure a high standard of recording keeping, including keeping all work updated on relevantdatabase system.
  • To attend Council and other meetings, criminal and other courts, tribunals and enquiries and other forums as required.
  • To work effectively with electronic and other databases and computer-based systems as appropriate to modern working arrangements.
  • To work in ‘partnerships’ and ‘cross-boundary’ work within Regulatory Services, other Council departments and external organisation’s including, the police and government departments.
  • To be responsible for any cash, resources, vehicles, equipment, data, including maintenance of secure and confidential standards, as required.
  • To work flexibly. Post holder in most placements will generally work between 8am and 6pm Mondays to Fridays but may be required to work up to 14 hours a month outside these hours for which Time Off In Lieu will be given. Post holders in the Pollution (Complaints Team) will however, work a shift pattern alternating between daytime and evening/night time working.
  • To respond as required, commensurate with the post holder’s levels of responsibility at times of civil emergency or to meet exigencies of the service.
Scale 8
In addition to Scale 7 responsibilities:
  • Hold relevant qualification in a disciple of Regulatory Services.
  • To have an ability to transfer skills to other areas of Regulatory Services.
Scale 9
In addition to Scale 8 responsibilities:
  • To effectively carry out technically specialist and complex difficult duties within the Property, Business and Pollution teams within Regulatory Services/
Scale 10
In addition to Scale 9 responsibilities:
  • To undertake duties which may lawfully only be undertaken by an Environmental Health officer or an Inspector of Weights and Measures.,

KEY PERFORMANCE INDICATORS:
  • Relevant National and local performance indicators.
  • Timely achievement of targets and work programmes.
  • Accuracy.
  • Exhibition of high levels of professionalism, personal leadership and team working.
  • Achieving generic working.

KEY RELATIONSHIPS (INTERNAL AND EXTERNAL):
  • Other Council staff.
  • Ealing residents.
  • Ealing business community.
  • External organisations e.g. the police

AUTHORITY LEVEL (PEOPLE, POLICY, FINANCIAL):
People:Work collaboratively with staff in the team, other internal and external services, partnerships and external agencies. Undergo training and development.
Financial:Handle cash as directed.
Legal: Ensure the legal work meets appropriate standards. Authorised officer of the Councilunder Regulatory Services legislation.
Person Specification
Recruitment practices to safeguard and promote the welfare of children and/or vulnerable adults apply to this post in addition to the requirement to obtain a Criminal Records Bureau (CRB) check.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
Grade 7
  • Practical and theoretical knowledge and skills sufficient to effectively carry out the duties
  • The ability to undertake work programmes and meet targets.
  • Ability to work in partnership with others and achieve shared outcomes.
  • Ability to prepare letters, reports and service related legal documents.
  • Ability to undertake in situ risk assessments on personal safety.
  • Ability to manage case work.
  • Good interpersonal skills relevant to duties.
Grade 8
In addition to essential knowledge and skills for Grade 7:
  • Practical and theoretical knowledge and skills sufficient to effectively carry out the duties within the Property, Business, and Licensing teams within Regulatory Services.
Grade 9 and 10
In addition to essential knowledge and skills for Grade 7 and 8
  • In depth practical and theoretical knowledge and skills sufficient to effectively carry out technically specialist and complex difficult duties within the Property, Business and Pollution teams within Regulatory Services.
  • Evidence of high performance enforcement service delivery.
  • Ability to train and equip other Regulatory Services Officers in specialist areas of work.
ESSENTIAL EXPERIENCE:
  • Experience of working in a customer focused service.
Grade 8:
  • Experience of working in a customer focused service
  • Experience of delivering Regulatory Services
  • Experience of meeting performance targets
Grade 9 and 10
  • Experience of delivering high standards of customer care
  • Substantial experience of providing a range of Regulatory Services
  • Experience of Equalities/Diversity issues.
  • Experience of working with partners

ESSENTIAL QUALIFICATION (S):
Grade 7:
A level qualifications or equivalent.
Grade 8:
  • A professional qualification related an area of Regulatory Services duties e.g.
qualification of competence to undertake food hygiene inspections, workplace health & safety inspections, infectious disease controls, housing surveys
Grade 9:
  • Higher level specialist qualification relevant to an area of Regulatory Services duties e.g.
  • Diploma in Acoustics
  • Diploma in Consumer Affairs
Grade 10:
  • Qualification to act as an Inspector of Weights & Measures
  • Qualification to act as an Environmental Health Officer.

Competency levels
The list below states the level needed in each competency for effective performance in a role.
  1. Role requires a generally low level of competence. It may only require an awareness of this competency, or may provide experience to operate at a higher level.
  2. Role requires a moderate level of competence, the ability to cope with standard problems/common situations, and competence at day-to-day application.
  3. Role requires a high level of competence, the ability to cope with unusual/non-standard problems and issues, and awareness of alternative options and approaches to situations. Requires ability to guide or advise others in this area and is able to look ahead and anticipate future needs.
  4. Role requires an exceptional level of competence and advanced application. Requires ability to develop innovative approaches, stretch others’ thinking and challenge them to excel by setting exceptional standards.
Results focus: Sets and delivers stretching targets, in line with the Corporate Plan & Priorities and with Ealing’s standards and procedures; seeks and takes responsibility for enhancing performance; does what is necessary to achieve the required output, rather than just performing a set of tasks. Level 1
Customer focus: Actively seeks to identify, understand and give priority to meeting customer needs. Acts in accordance with the needs of customers (external or internal), partners and the wider community. Level 2
Job expertise: Has the necessary technical and professional knowledge and expertise, and uses it effectively. The areas of job expertise required vary significantly between services and between roles. The areas required in any specific role must be discussed with individuals. . Level 2
Communication: Uses clear language that can be understood by mixed audiences. Communicates effectively (speaking, listening, in writing and when presenting), as required. . Level 2
Change orientation: Looks for and proposes ways to improve service and will, if necessary, challenge the status quo to produce improvement. Shows initiative, and adapts to change requirements, by continually striving to improve processes, activities, and own performance. . Level 1
Managing self: Effectively organises self and projects as required, using Ealing systems, processes and policies. Can describe own strengths, development needs, impact and approach. Takes personal responsibility for own role and own development as a result. . Level 2
Working in teams: Co-operates with others, by working together, supporting and influencing colleagues, and being a part of a range of teams as appropriate. Shares information with colleagues and partners to enable them to carry out their roles more effectively. . Level 2
Managing people and business (For managers only): Manages the performance and development of all staff who report to them in a way that supports the Ealing vision and values. Encourages and supports staff and colleagues to develop to their full potential. Demonstrates sound financial, business and resource management. . Level N/A.
Leading in the organisation (For managers only): Leads change and ensures effective implementation through programme and project delivery. Provides direction for the organisation and individual departments. Gains commitment from stakeholders to the vision, strategy and the resources required. . Level N/A.

April 2009

Core HR & OD Department