/ INVITATION TO TENDER – REQUEST FOR PROPOSAL / Unique Identifier / 240-54568432
Revision / 1
Revision Date / November 2015
Group technology & Commercial Division
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Gatekeeper
Proof of managing a Cloud Management Platform (CMP)
REFERENCE LETTER 1 (Mandatory Gatekeeper) – Provision of a Cloud Management Platform
Tenderers Name:
Customer Name:
Period of service:
Product tool/Suite name/s : ______
The Cloud Management Platform contains at least the following core capabilities as described in the scope of work:
Core Capabilities / Yes / No
Service Request Management/ Service Catalogue
Provisioning, Orchestration and Automation
Governance and Policy
Monitoring and Metering
Multi-cloud brokering
(All 5 five core capabilities are required to meet this gatekeeper)
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Gatekeeper
Proof of managing a Cloud Management platform
REFERENCE LETTER 2 (Optional) – Provision of a Cloud Management Platform
Tenderers Name:
Customer Name:
Period of service:
Product/Suite name/s : ______
The Cloud Management Platform contains at least the following core capabilities as described in the scope of work:
Core Capabilities / Yes / No
Service Request Management/ Service Catalogue
Provisioning, Orchestration and Automation
Governance and Policy
Monitoring and Metering
Multi-cloud brokering
(All 5 five capabilities are required to meet this gatekeeper)
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question 2.1 and 2.2)
REFERENCE LETTER 1–Provision of Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Period of service:
Confirmation of services provided:
Please indicate with an “x” if the Service has been provided
Service Provided / YES / NOTransition and Transformation Management
Service Catalogue Management
Service Level Monitoring and Reporting
Service Capacity, Performance and Availability Management and Reporting
Service Asset and Configuration Management
Software License Management
Knowledge Management Services
Change and Release Management and Reporting
Priority Incident Management
Problem Management and Root Cause Analysis
Risk and Compliance Management
Documentation Management Services
Operational and Management Reporting Services
Information Security Services
Customer Satisfaction Management
Cloud Management Platform
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
TendererCEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question 2.1 and 2.2)
REFERENCE LETTER 2 (Optional) – Provision of Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Period of service:
Confirmation of services provided:
Please indicate with an “x” if the Service has been provided
Service Provided / YES / NOTransition and Transformation Management
Service Catalogue Management
Service Level Monitoring and Reporting
Service Capacity, Performance and Availability Management and Reporting
Service Asset and Configuration Management
Software License Management
Knowledge Management Services
Change and Release Management and Reporting
Priority Incident Management
Problem Management and Root Cause Analysis
Risk and Compliance Management
Documentation Management Services
Operational and Management Reporting Services
Information Security Services
Customer Satisfaction Management
Cloud Management Platform
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question# 2.1 and 2.2)
REFERENCE LETTER 3 (Optional) – Provision of Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Period of service:
Confirmation of services provided:
Please indicate with an “x” if the Service has been provided
Service Provided / YES / NOTransition and Transformation Management
Service Catalogue Management
Service Level Monitoring and Reporting
Service Capacity, Performance and Availability Management and Reporting
Service Asset and Configuration Management
Software License Management
Knowledge Management Services
Change and Release Management and Reporting
Priority Incident Management
Problem Management and Root Cause Analysis
Risk and Compliance Management
Documentation Management Services
Operational and Management Reporting Services
InformationSecurity Services
Customer Satisfaction Management
Cloud Management Platform
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question #2.3)
REFERENCE LETTER 1 – Provision of Cross-functional and Cloud services, managing external vendors
Tenderers Name:
Customer Name:
Number of external Services Providers Managed: ______
Period of service:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question #2.3)
REFERENCE LETTER 2 (optional) –Provision of Cross-functional and Cloud services, managing external vendors
Tenderers Name:
Customer Name:
Number of external Services Providers Managed: ______
Period of service:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question #2.4)
REFERENCE LETTER 1–Provision of Cross-functional and Cloud services,
usingan external Cloud Service Provider
(more than 1 reference letter may b provided)
Tenderers Name:
Customer Name:
Number of external Cloud Service Providers Managed:______
Period of service:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
Customer ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question# 3)
Tenderers Name:
Provide a write-up on the Service Solution explaining the
a)Service Management Framework used to perform service management in a multi-vendor environment.
b)How will the tenderer use the following processes to perform the services as described in the Cross Functional and Cloud Service Scope.
Signed:
TendererCEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question# 3.1)
Tenderers Name:
Please indicate with an “x” which Cloud offerings the proposed CMP integrates with:
Offering / Yes / NoTraditional IT
Private infrastructure as a service
Public infrastructure as a service
PaaS offerings
SaaS offerings
Signed:
TendererCEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services(Evaluation Question #4)
Tenderers Name:
a)Provide a write up on how Tenderer will integrate with the monitoring tools of other Service Providers as well as any other Service Management tools
b)Provide a write-up on the CMP capabilities and features as described in 3.16 as requested in the scope of work
Service Request Management/ Service CatalogueProvisioning, Orchestration and Automation
Governance and Policy
Monitoring and Metering
Multi-cloud brokering
Continuous Configuration Automation (CCA)
Security and Identity Management
Service-Level Management
Cloud Migration and Disaster Recovery (DR)
Capacity and Resource Planning
Cost Transparency and Optimization
Caters for Hybrid IT (Traditional IT and Cloud)
c)CMP Integration with other tools:
Service Desk or call logging toolConfiguration Management System (CMDB)
Availability Monitoring
Change and Release Management tool
Service Catalogue/Request Management
Event Management
Licence Management
Capacity Management
Performance Management
Other
Signed:
TendererCEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud ServicesContinuous Service improvement Processes
(Evaluation Question # 8)
REFERENCE LETTER 1– Continuous Service improvement (scope as defined in RFP)
Tenderers Name:
Customer Name:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud ServicesContinuous Service improvement Processes
(Evaluation Question # 8)
REFERENCE LETTER 2 (optional) – Continuous Service improvement (scope as defined in RFP)
Tenderers Name:
Customer Name:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud ServicesContinuous Service improvement Processes
(Evaluation Question # 8)
REFERENCE LETTER 3 (optional) – Continuous Service improvement (scope as defined in RFP)
Tenderers Name:
Customer Name:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Guidelines for the Transition Plan
(Evaluation Question #10)
The following guidelines should be utilised when developing the Transition plan for submission.
- A high Level Roadmap with key milestones
- Detailed Project plan reflecting the transition of the services
- Detail all assumptions
- Detail all risks and mitigation plans
- Inclusions and Exclusions
- RACI matrix
The Transition Plan should consider the following:
Planning
Due Diligence
Facilities and Logistics
HR
Service and Process
Governance
Tools
Data
Health and Safety
CORP 4178 Services Provision of Cross-Functional and Cloud ServicesTransition
(Evaluation Question # 11)
REFERENCE LETTER 1– Transition - Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Contracted Period of Transition:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud ServicesProof of Transition
(Evaluation Question # 11)
REFERENCE LETTER 2 (Optional) – Transition Cross Functional and Cloud Services (scope as defined in RFP)
Tenderers Name:
Customer Name:
Contracted Period of Transition:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date:
CORP 4178 Services Provision of Cross-Functional and Cloud ServicesProof of Transition
(Evaluation Question # 11)
REFERENCE LETTER 3 (Optional)– Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Contracted Period of Transition:
Description of services provided:
Contact details of reference
Company name:
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTendererCEO/MD
Date:Date: