Purpose of the Role

PURPOSE OF THE ROLE

This job exists in order to optimise retail income by effectively managing & improving business processes relating to logistics, stock management, retail systems, and e-commerce. The job holder will also contribute towards the delivery of the NTS retail strategy as required.

KEY RESPONSIBILITIES

The Key Purposes of the Job will be met by:

1. Managing multi-channel income:

o  Oversee the management of the NTS online shop: (liaising with appropriate staff to source & select appropriate products to feature on the NTS online shop);

o  Construct new development strategy for the online shop: (work with internal & external stakeholders to produce a business development plan to create a new NTS online retail proposition that will deliver significant top & bottom line growth

o  Establish B2B corporate income channel: (liaising with the NTS digital team and other internal & external stakeholders to develop and establish a profitable corporate proposition);

o  Manage wholesale income channel: (Setting up and managing all NTS wholesale accounts, ensuring high standards of service and customer satisfaction)

o  Manage all other multi-channel income: (Managing the processes and administration associated with all retail income streams outwith the Trust’s property portfolio)

2. Effective management of EPOS:

o  Manage user access rights & permissions: (liaising with the System Implementation Manager, Database Administrator/Analyst, and system end users to ensure appropriate permissions and access is given to end users);

o  Manage integrity of data: (liaising with Database Administrator/Analyst and other internal stakeholders to ensure that data held on the system is current and reflective of business needs);

o  Information management: (Working with the EPOS Database Administrator/Analyst and other internal stakeholders to produce and automate the distribution of a standard suite of performance reports);

o  Deliver high standards of service: (Ensure work requests from internal stakeholders for changes to EPOS data are actioned accurately and in a timely fashion);

o  Facilitate changes in central business processes: (Managing the transition from manual operating procedures to automated EPOS processes, and establishing new more efficient operating procedures)

3. Managing departmental administration:

o  Manage all generic administration: (ensuring efficient business processes are adopted in a timely fashion for all administrative functions including: orders, goods receipting, invoices, trouble shooting, consumables etc),

o  Manage administrative requests from properties: (working closely with the Retail Operations & Projects Managers to ensure all requests for information, material, equipment etc are responded to promptly and efficiently);

o  Simplify & rationalise business processes: (Reviewing and where appropriate, changing central business processes to make the central retail function more efficient and more effective);

o  Manage departmental events & communications: (controlling two-way generic departmental communications including communications with properties and the retail Sharepoint portal)

4. Managing retail merchandising:

o  Oversee the management of retail stock levels: (Working with the Retail Merchandise Manager to ensure optimum retail stock levels through warehouse stock availability and retail ordering);

o  Manage an accurate inventory: (Oversee the Retail Merchandise Manager to maintain an accurate inventory at the warehouse and properties);

o  Manage storage and distribution of retail merchandise: (Oversee the Retail Merchandise Manager to optimise operations within the Retail Distribution Centre whilst adhering to operating budgets);

o  Deliver high standards of service: (Working with the Retail Merchandise Manager to analyse sales & stock data to make informed decisions relating to stock requirements and manage relationships with key stakeholders to deliver best working practice across the retail supply chain).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out

SCOPE OF ROLE

People Management: The Retail Operations Manager (Systems, Administration & Logistics) will have direct line management for the EPOS Database Administrator/Analyst, the Retail Administration Assistant and the Retail Merchandise Manager. Building and managing positive working relationships with external and key internal stakeholders including property staff, other members of the central retail team, and staff from other HQ departments is also critical to the success of the role.

Financial Management: The Retail Operations Manager (Systems, Administration & Logistics) will keep accurate records of departmental expenditure and report any projected overspends to the Head of Retail. Responsible for adhering to budgeted expenditure, and controlling investment in retail stock. The jobholder will also be responsible and accountable for income & expenditure associated with multi-channel income streams.

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

·  Significant previous experience delivering outstanding internal & external customer service while working in a fast moving multi-site retail environment;

·  Demonstrable skills in successful budget and financial management;

·  Clear evidence of commercial awareness and sales acumen;

·  Demonstrable high levels of interpersonal and communication skills;

·  Confidence in building positive working relationships with a wide range of staff, visitors and other stakeholders;

·  Ability to manage time of self and others efficiently and effectively in an environment of changing priorities;

·  Experience of working in a fast paced environment that requires high levels of accuracy and attention to detail;

·  Demonstrable analytical skills, able to analyse and interpret large amounts of data;

·  Project management skills/qualification;

·  Compliance management & audit experience;

·  Strong leadership and motivation skills;

·  Successful track record in improving business processes & performance;

·  Team player;

·  Competent user of Microsoft Office products.

Desirable:

·  E-commerce experience;

·  Retail stock management and logistics.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications

Interested applicants should forward a completed application form to Human Resources Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF, by mail or by email via , by first post (i.e. 10.00am) on Friday, 17th October 2014. Interviews are expected to be held at Hermiston Quay during the w/c 27 October 2014.