POSITION DESCRIPTION – MS CONNECT – Volunteer and Peer Support Coordinator
Job Title: / Peer Support CoordinatorReports To: / Senior Manager MS Connect
Responsible For: / Coordination of the Peer Support Program.
Service Promise
Position Purpose: / First Contact; Face the challenges, retain the dreams
Coordinate the Peer Support Programs, primarily across Victoria, working in collaboration with other Vic/NSW&ACT Volunteer and Peer Support staff to provide services across all regions.
Recruit, train, support and recognise peer support volunteers to maximise volunteer effectiveness.
Identify new opportunities for peer support access for people affected by multiple sclerosis (PabMS) aligned with the strategic plan.
Key Challenges / Providing a service that allows for variety and access across a number of communication modes.
Dealing with high demand for services efficiently.
Enhancing independence, participation and inclusion, supporting the PabMS to face the challenges of the lived experience.
Key Result Areas / · Supporting the Lived Experience
· Relationship management
· Administration
· Values
A. ORGANISATION CHART
Position Dimensions:Budget: / NIL
Staff Numbers (Guide): / NIL
Geographical Spread: / ACT/NSW/Vic
Other: / Provide support to other services as & when required
B. JOB REQUIREMENTS
Key Result Area 1 / Supporting the Lived ExperienceKey Tasks: / Job holder is successful when:
· Use a person-centred approach to identify the needs of the individual and the group (if relevant).
· Identify new opportunities for the delivery of peer support to PabMS.
· Recruit peer support volunteers to facilitate phone, group and online peer support activities
· Facilitate training for peer support volunteers
· Review, evaluate and enhance the peer support programs to ensure they remain accessible, effective and centered on the needs of clients and organisational strategy.
· Evaluate program effectiveness via regular monitoring processes.
· Promote supported self-management and empowerment principles to support PabMS to have choice and control over their participation.
· “Identify ‘good news stories’ that demonstrate the value proposition of the program. / · The program accessibility, related to time and variety contributes to a customer satisfaction index of 80%
· PabMS report that wellness, empowerment and control has been enhanced through participation in the program.
· Peer support volunteers have been trained.
· Volunteers are contributing effectively and feel respected and valued through participation in the program.
· 6 case profiles across the team are provided to the communications team on an annual basis.
Key Result Area 2 / Relationship Management
Key Tasks: / Job holder is successful when:
· Develop and actively maintain effective and mutually beneficial networks and relationships in order to support the program and the work of MSL.
· Develop strong relationships with volunteer facilitators to build trust and engagement with the group/individual to enhance the transition to a self-management peer support model.
· Integrate self-management and empowerment principles for referral and engagement with other business areas within MSL and other service sectors. / · Strong external relationships result in effective interaction with service and appropriate referral of clients.
· Maintain/increase in referrals and connection to external services.
· Strong internal relationships are developed resulting in improved service outcomes.
· Effective rapport is built with PabMS resulting in willingness to accept assistance and intervention.
Key Result Area 3 / Administration
Key Tasks: / Job holder is successful when:
· Identify, develop and deliver effective program promotion strategies in collaboration with the Media and Communications team.
· Ensure that accurate data, information and statistics are collected, recorded and maintained regarding referrals and matches.
· Collaboratively develop processes relating to the recruitment, training and coordination of volunteers.
· Contribute to the development, review and implementation of policies and procedures relevant to the volunteer and peer support programs
· Complete a range of other administrative duties for the efficient running of the service including statistical reports, referral letters, goal plans, police checks (in line with policies), etc.
· Undertake business cases where identified change and growth opportunities are required. / · Database input is completed, correct and saved as required.
· All required reports are undertaken as per organisational requirements.
· Processes are undertaken as per organisational policy
· All required administration tasks are completed accurately and in a timely manner.
· Business case sign off is attained prior to the implementation of change requirements.
Key Result Area 4 / Financial Accountability
Key Tasks: / Job holder is successful when:
· Supports manager in achieving budget by responsibly utilising resources within the area / · Budget is achieved
C. PURPOSE AND VALUES REQUIREMENTS
Core Area of Responsibility / Purpose and ValuesKey Tasks
· Actively support MS Australia’s purpose and values;
· Positively and constructively represent our organisation to external contacts at all opportunities;
· Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times;
· Operate in line with MS Australia policies and practices (EG: financial, HR, etc);
· To help ensure the health, safety and welfare of self and others working in the service;
· Follow reasonable directions given by the organisation in relation to Occupational Health and Safety;
· Promote and work within MS Australia's client service delivery principles, ethics, policiesand practice standards;
· Actively support MS Australia’s Reconciliation Action Plan.
D. RECRUITMENT INFORMATION
Competencies /· Personal effectiveness
· Empathy
· Team building
· Relationship Management
· Client focus
· Organisational awareness
· Results orientation
· Values alignment
Skills, Experience & Pre- requisites.
· Certificate IV in Volunteer Program Coordination or other relevant qualification, e.g. Diploma of Human Resources or Community Services Coordination
· Demonstrated understanding of person-centred practice.
· Demonstrated understanding and/or experience implementing the lived experience peer support model.
· Experience working with, recruiting & mentoring volunteers.
· Experience working with people who have a disability; families/carers of people with a disability
· Ability to network and develop effective working relationships.
· Strong written and verbal communication skills.
· Demonstrated ability to work within a team environment and/or independently.
· Computer Literacy in using a range of Office computer packages.
· Current and valid driver’s license and access to a reliable vehicle.
· Understanding of the Disability Act and other key legislative reforms.
· Willingness to undertake a Police and/or working with vulnerable people check.
E. APPROVAL
Manager’s Name:Approval date