Owner Relations Call Center Agent

Company Overview

Transzap, Inc., through its Oildex brand, is the premier cloud-based financial supply chain automation solution designed to improve the operational efficiencies and visibility of their oil and gas customersby automating critical business workflows and streamlining the collaboration between operators and their partners, suppliers and owners. The Company provides a collaboration and workflow platform specifically designed for E&P companies to seamlessly and securely exchange information across their supply chain. Oildex is the most widely used SaaS platform for the distribution of upstream oil and gas cost accounting and royalty information and is the largest B2B network in oil and gas. We operate the largest network of internet owner portals in the industry.

Position Summary

We are seeking candidates with oil and gas accounting/land experience to join our call center services team. Oildex provides owner and vendor relations call and email support services to several companies. These are typically work from home positions and all training/equipment is provided.

Required Skills and Abilities:

  • Demonstrated ability to manage multiple tasks and clients.
  • Ability to multi-task between several critical client situations at the same time
  • Ability to professionally interface with clients over the phone or through email.
  • Strong self-motivation, and the ability to work both independently or with a team.
  • Strong organizational skills, sets priorities and meets deadlines.
  • Excellent written, oral and interpersonal communication skills.
  • Preferred Bilingual in Spanish/English

Essential Duties and Responsibilities:

  • Answer incoming owner relations call regarding various issues, including: revenue, land, division orders, JIB, A/R, and A&P.
  • Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
  • Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.

Skills/Experience:

  • 2-5 years of industry related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
  • Proficiency in all Microsoft Office applications and various oil and gas software programs.

Education:

  • High School degree or equivalent

Additional Information:

  • We offer a great remote opportunity for an experienced professional in oil and gas/land experience.
  • The Company is headquartered in Denver, Colorado, with major offices in Houston, Texas and Calgary, Alberta. This position can be located anywhere in the United States.
  • Oildexis committed to providing equal treatment and equal employment opportunities to all applicants and employees. Oildexis an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, and gender identity, status as a veteran, basis disability or any other federal, state or local protected class.

Interested applicants should send their resume and cover letter with salary history to