Oracle HR System Upgrade

NOTE: The following contact information is provided if further technical assistance is required after reading this document:

Email -IS DL: Support - HR Upgrade Login Help

or

IS Help Line - 491-1375

Central IT Technical Support Helpdesk - 491-7276

This is a mouse-navigable index to the primary support topics addressed in this document:

  • New Password Requirement
  • Browser and Java Requirements
  • Enable TLS 1.2
  • Internet ExplorerCompatibility View Settings
  • Internet Explorer Trusted Site Settings

New Password Requirement

This is the new Oracle HR login screen. Toestablish your new HR-specific password, or to change it thereafter:

(this will not change your eID/email password)

  • Click the Login Assistance link
  • A new screen as shown below will open. It contains two options:

1)To set your password, enter your eName in the User Name box and click theForgot Password button

2)To retrieve your User Name if youdon’t know it, enter your CSU email address and click theForgot User Name button

  • Next, for either option you will receive an email

For OPTION 1 (Forgot Password),the email will have this subject:

Open the email, click the “reset your password” link and follow the on-screen instructions (below).

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For OPTION 2 (Forgot User Name), the email will have this subject:

Open the email. Your username will be identified like in a message like the one shown below.

“The following user account is associated with your email address. You can now login or reset your password. This email can be ignored in case you didn't submit the user name lookup request; the reset password link is only active for a short time.
Username:<Your user name here>”

Browser and Java Requirements

Enable TLS 1.2

TLS 1.2 is a security protocol that must be enabled to be able to access the upgraded HR system. It must be enabled for both Java client and browser software. Recent versions will likely have TLS 1.2 enabled by default. If HR fails to start however, TLS settings should be reviewed.

Enabling TLS 1.2 for Java

  1. Open Java from the Windows Control Panel
  2. Click the Advanced tab
  3. Scroll down to the Advanced Security Settings section
  4. Check the Use TLS 1.2 box if it is not already checked

  1. Click OK and close the Java Control Panel

Enabling TLS 1.2 for Internet Explorer

  1. From the menu bar, click Tools (Alt-T) > Internet Options > Advanced tab
  2. Scroll down to Security category, manually check the option box for Use TLS 1.2

  1. Click OK
  2. Close your browser and restart Internet Explorer

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Enabling TLS 1.2 for Mozilla Firefox

  1. Open Firefox
  2. In the address bar, type about:config and press Enter
  3. In the Search field, enter tls. Find and double-click the entry for security.tls.version.max
  4. Set the integer value to 3 to enable TLS 1.2 (this is the default on versions 27 and greater)

  1. Click OK
  2. Close your browser and restart Mozilla Firefox

Enabling TLS 1.2 for Google Chrome

There are no options for enabling SSL protocols. If you are using Chrome version 30 or greater, TLS 1.2 is automatically enabled.

Enabling TLS 1.2 for Opera

There are no options for enabling SSL protocols. If you are using Opera version 17 or greater, TLS 1.2 is automatically enabled.

Enabling TLS 1.2 for Apple Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.2 is automatically enabled.

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Internet Explorer Compatibility View Settings

The upgraded HR system has fixed an issue that required some Internet Explorer users to add “*.colostate.edu” or a similar address to their Compatibility View Settings. If so, in the upgraded system a gray screen with a spinning icon may appear when you try to login:

If this happens, go to Tools (Alt-T) > Compatibility View Settings and remove any websites in the list. Also uncheck the “Display intranet sites in Compatibility View” checkbox, so that the settings resemble the following:

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Internet Explorer Trusted Site Settings

To configure IE so it will execute properly for HR, “*.colostate.edu” must be entered as a trusted website. If it has not been entered, various Java warning and errors messages appear and the HR screen never runs.

  1. From the menu bar, click Tools (Alt-T) > Internet Options > Security tab
  2. In the “Select a zone …” area, click the icon labeled “Trusted sites,” the click the “Sites” button

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The “Trusted sites” window shown below then pops up.

  1. Enter “*.colostate.edu” under “Add this website to the zone” and then click Add
  2. The “Require server verification …” checkbox should not be checked. Uncheck it if it is checked.

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