Classification:
Position No:
Incumbent: / Health Club Team Leader
Band 4
Vacant
Directorate:
Department:
Section: / Community Programs
Leisure Recreation and Culture
Banyule Leisure Facilities Management (BLFM)
Date:
Prepared by: / July 2013
Health and Fitness Coordinator
Banyule City Council / Banyule City Council is an award winning organisation that prides itself on a customer-focused culture of innovation, best practice and continuous improvement. We uphold an enviable reputation for customer serviceand work diligently to maintain high quality services to provide the best possible opportunities and outcomes for the community we represent.
Departmental Overview: / The Leisure, Recreation and Cultural Services Department is responsible for the provision of high quality leisure and cultural programs and services including but not limited to Leisure Planning, Leisure Facility Development, Community Facility and Contract Management, Leisure Programs and Activities, Cultural Events and Activities, Access for All Abilities Program, Management of Community Halls and Buses, Art Exhibition and Programs and Community Liaison and Engagement.
Position Objectives: / To assist in the coordination of health and fitness services and programs at Banyule Leisure Facility Management.
With particular focus on gym, personal training, older adults, special needs and teen programs.
Our Values: / In placing the customer first the following values guide how we work together as teams, and as individuals.
RESPECT each other
We act in ways which support each person’s dignity and worth
Have clear PURPOSE
We work with consistency, direction and clarity, even in a changing environment
Take OWNERSHIP
We act with integrity, being honest, responsible and accountable for our actions
Seek OPPORTUNITY
We innovate and take initiative, open to experiencing new things and celebrating our achievements
INVOLVE others
We engage and include others, seeking to understand one another and communicate well
Key Responsibility Areas: / Supervision
- Co-ordinate staff in relation to health & fitness programming at the Banyule Leisure Facility Management centres to ensure appropriate supervision of all programs.
- Ensure that customers and staff adhere to the rules and regulations of the Health and Fitness facilities and maintain appropriate standards of behaviour.
- Ensure staffs are suitably qualified to run a diverse array of health & fitness programs and ensure that all health and fitness staff update and renew their qualifications at the appropriate times & maintain staff records.
- Undertake the recruitment, induction and training of staff.
- In conjunction with the Health & Fitness Coordinator, develop and implement appropriate staff appraisal and performance management evaluations;
- In conjunction with the Health and Fitness Coordinator assist with coordinating and implementing appropriate staff roster procedures and systems.
- Meet with health & fitness staff on a regular basis to discuss program operations, tackle problems, raise issues and provide direction.
- Assist in ensuring that sufficient and appropriate consumables and equipment are purchased and supplied to efficiently and effectively operate the Health and Fitness facilities.
- Ensure that high standards of presentation are maintained in all Health and Fitness areas.
- Assist with coordinating health and fitness equipment maintenance at all sites.
- Assist with managing the health and fitness equipment at all sites to minimise breakdowns and shutdown time.
- Manage the health and fitness facilities in compliance with all relevant legislation and regulations (eg: Health Regulations, Vic Code, Occupational Health and Safety etc.) governing the operation of health and fitness facilities.
- Oversee the operation of the various Health & Fitness programs.
- Develop and implement appropriate program standards and quality controls.
- Ensure a high level of participation is achieved in gym services such as health consultations, first workout and reviews.
- Ensure appropriate instruction is provided to all Health and Fitness members on the correct use of equipment, exercise techniques, program participation and conduct.
- In conjunction with the Health & Fitness Coordinator, develop marketing campaigns for the various health and fitness services and programs.
- Assist in the planning, development and management of a diverse package of health & fitness programs to cater for a wide cross section of the community across Banyule Leisure Facility Management centres.
- Evaluate and monitor participation in health and fitness programs.
- Ensure program targets are met in accordance with the business plan.
- Assist to develop policies, procedures and systems related to the operation of the Health and Fitness facilities, services and programs.
- Assist in preparation, and control of financial budgets related to the management and operation of the Health & Fitness facilities, services and programs.
- Undertake service planning, benchmarking and competitor analysis for the management and operation of the Health and Fitness facilities, services and programs.
- Ensure that appropriate records are maintained of facility and equipment maintenance.
- Ensure appropriate operations manuals and log books are maintained.
- Ensure that appropriate records are kept of all incidents and accidents that take place at the Health and Fitness facilities.
- Develop appropriate databases, mailing lists and records with respect to usage of the Health and Fitness facilities, services and programs.
- Ensure compliance with all performance measures relating to the management and operation of the Health and Fitness facilities, services and programs.
- Assist with recommendations for improvements and capital works with respect to the Health and Fitness facilities, equipment and programs.
- Co-ordinate and prepare regular performance management reports on the management and operation of the health and fitness facilities, services and programs.
- Assist in the general running of the leisure facilities by undertaking other duties such as working on reception, dealing with customer inquiries, serving at the kiosk or running other programs as required.
Flexibility / Our Enterprise Agreement encourages workforce flexibility and acknowledges:
- That change in the workplace is ongoing and a degree of flexibility needs to be inherent in order to operate efficiently and respond to customer needs.
- Commitment to improving the skills and competencies of staff by offering opportunities wherever practicable to transfer or rotate throughout Council and providing training as necessary to fulfil the position.
Organisational Relationships: / Position Reports to: Health and Fitness Coordinator
Manager BLFM
Supervises: Gymand Personal Training staff
Internal Liaisons: Other staff of the Banyule City Council.
External Liaisons: Customers of the BLFM facilities, schools, sports associations, community organisations, residents, general public, suppliers and contractors
Accountability and Extent of Authority: / Accountable to the Health & Fitness Coordinator & BLFM Manager for the provision of safe, comfortable and welcoming health and fitness facilities as well as the development of a diverse array of high quality well patronized health, fitness and leisure programs catering for a broad cross-section of the community.
In conjunction with the Health & Fitness Coordinator, the position has the authority to develop and implement health and fitness programs and marketing strategies, which fulfil objectives and targets outlined in the Business Plan prepared by the Banyule Leisure Facility Management Team.
The position also has the authority to undertake staff recruitment, disciplinary procedures, systems development and maintenance planning.
Judgment and Decision Making: / The occupant will be making independent decision in relation to:
- The selection of gym and personal training staff.
- Staff rostering for the gymnasium, and personal training sessions
The occupant may seek guidance from either the CoordinatorHealth and Fitness or Manager BLFM when making any decision, particularly in relation to developing new procedures and preparing budgets for the health and fitness program.
Specialist Knowledge and Skill / The Health Club Team Leader should have a sound knowledge of Health and Fitness programming, fitness testing, writing individual health & fitness programs, equipment maintenance, legislation and regulations governing facility operation, financial management, first aid and public safety requirements.
Management Skills / The Health Club Team Leader must have; the ability to manage and supervise staff, leadership skills, problem solving skills, and strong planning and policy skills. Good organisational skills, analytical ability, conceptual skills and time management are also essential.
Interpersonal skills: /
- Excellent verbal and written communication skills
- A strong customer service orientation is required in dealings with customers, community members, contractors and suppliers.
- Confidence in managing staff performance with particular focus on staff consultation.
- Sound negotiation and liaison skills are required in dealings with health and fitness facility staff, sports associations, council staff and management
- Attend all shifts in full, well presented uniform as supplied/or requested by BLFM
- Attend scheduled meetings and in-house training sessions
- Attend Mandatory Banyule City Council Corporate training as required
- Maintain Mandatory Qualifications
- Perform at a high standard of service provision when dealing with all persons in a consistent, prompt, respectful, positive and professional manner
- Adhere to Banyule’s policies and procedures as per Banyule Management Manual
Qualifications and experience: / Previous experience as gym instructor/personal trainer in the leisure facility industry
It is also necessary for the Health Club Team Leader to hold a current –
- Physical Activity Australia or Fitness Australia Registration
- Level 2 First Aid Certificate
- CPR Certificate
- Working With Children Check
Key Selection Criteria
(Candidates please address this section in your covering letter)
- Demonstrates commitment to our values
- Previous experience in the leisure facility industry
- All required qualifications
- Relevant qualifications can include: Certificate 3 in Fitness, Certificate IV in Personal Training, recreation / sports management, facilities management, sales and marketing, physical education or human movement
- A strong customer service orientation is required in dealings with customers, community members, contractors and suppliers.
- Confidence in managing staff performance with particular focus on staff consultation.
- A sound knowledge of Health and Fitness programming, fitness testing, writing individual health and fitness programs, equipment maintenance, legislation and regulations governing facility operation, financial management, first aid and public safety requirements.
Environmental and Sustainability Requirements: /
- Adhere to Council’s Environment Policy and Environment Strategy
- Adhere to Council’s Sustainability Code of Practice and Environmental Purchasing Guidelines
OH&S and Other Risk Requirements: /
- Ensure a safe and healthy environment by fulfilling the responsibilities and requirements of Council’s health and safety system and health and wellbeing program.
- Exercise reasonable care to prevent injury to him/herself and others whom may be affected by his/her duties and actions.
- Exercise due care for Council property for which this position is responsible or issued.
Banyule Management System: /
- Conduct all work according to the requirements of the Banyule Management System, incorporating the Banyule Management Manual and Service Unit specific Quality and Cost Standards and procedures.
- The Banyule Management System incorporates Council’s Quality, Environmental and OH&S Management Systems
Council promotes diversity and equal opportunity in employment.
If you have a disability or require assistance or adjustment to participate fully in the recruitment process, please contact a member of the Workforce Development team on 9490 4249.
SIGNED:______
DATE:______
RELEVANT PHYSICAL REQUIREMENTS
Environment: / Indoor/Outdoor.Controlled and uncontrolled temperatures
Adequate overhead and natural light sources.
Work Station: / Gym, PT Studio, Administration Offices
Carpet, rubber and timber floor surface.
Rate: / Variable rate of work.
Materials handled: / Dumbbells (max. 50kg), Barbells (max. 50kg) Instructor to seek assistance when moving weights or equipment greater than 20kg. Instructor to lift no more than their training or physical ability allows.
Posture: / Frequent standing for extended periods.
Intermittent squatting and bending from waist.
Lower Limbs: / Repeated flexion and extension of the hip and knee. Continuous moving around all facility areas.
Upper Limbs: / Good grip strength required to hold and move equipment when required. Repeated flexion, extension, abduction and adduction of the upper limbs.
Neck and Back: / Repeated forward flexion, extension and rotation of the neck and spine whilst demonstrating exercises and moving equipment
Psycho/Social Demands: / Concentration required to monitor gym for safety. High level of skill and training required for conducting appointments and supervision of health club & emergency situations.
Workforce Development / 13419 Health Club Team Leader / Last Amended: 27/06/2012 / Page: 1 of 7