Patricia Zabell RN BS MBA CHCE

7611 Charleston St. Sarasota, Florida ● 513-544-8084 ● or

HEALTHCAREPROFESSIONAL

Multi-faceted, motivated and results-oriented professional with the reputation of a goal-oriented visionary and effective communicator. Extensive experience in the management of health care operations and strategic leadership. Experienced leader in defining, prioritizing and directing performance improvement in hospital and corporate settings. Significant experience in operations and fiscal management including effective expense reduction, revenue increase, utilization management and the budgeting process; strategic business analysis and planning; federal and state regulatory compliance; project management; marketing communications;competitive research and product positioning. Ability to demonstrate and achieve strategic plans, research and business development. Proven track record of success in hands-on leadership, organizational management, acquisitions, and team integration. Industry experience includes hospice, home health, private duty, geriatric care and assisted living.

AREAS OF EXPERTISE

  • Strategic Business Planning ● Financial Management
  • Data Collection and Analysis
  • Regulatory Compliance● Contract Negotiations
  • Vendor Management
  • Multi-Unit Operations Management● Customer Satisfaction
  • Program/Project Management
  • Published industry expert● Cross-functional Team Management

PROFESSIONAL EXPERIENCE

Healthcare Consultant September 2007-present

pz healthcare consulting

San Juan Capistrano, Ca.

  • Home Health, Hospice, Private Duty and Geriatric Case Management
  • Compliance to State and Federal Regulations
  • Quarterly Red Flag Surveys
  • Strategic positioning including business and marketing plans that result in concrete actions for business growth.
  • Conduct extensive market analyses for clients entering and/or investing in marketplace.
  • Due diligence, merger, acquisition and integration of business lines/companies.
  • Operational/clinical review and analysis.
  • Organizational reengineering.
  • Regulatory compliance; action plan development and implementation.
  • Developing, implementing and recommending policies and procedures for clients.
  • Interim Management.
  • Information technology training for clients on McKesson, Allscripts, ProCura, Home Care Home Base, SHP and OCS.
  • Training and education.
  • Business Development
  • Clinical Management and Supervision
  • Relationships include: The Corridor Group, Simione Consulting, Interim Healthcare, Amedysis, LifeCare Staffing, The DeMattess Group, Pathways. Visiting Nurse of Santa Barbara, McBee Associates.
  • Community Health Accreditation Program (CHAP) July 2012-February 2013
  • 1275 K Street NW Suite 800
  • Washington DC 20005
  • Site visitor for home health and private duty agencies seeking accrediation and deemed CMS status. Working with agencies across the country on compliance to state, federal and CHAP standards. Surveys include corporate, initial, focus and complaint. Results are forwarded to CMS.

Kaiser Permanente Foundation September 2010-July 2012

1800 Franklin St

Oakland, California

Service Director for San Francisco and San Mateo Home Health and Hospice agencies servicing multiple medical center facilities. Plans, organizes, directs, evaluates and coordinates Home Health/Hospice programs including responsibility for operations and member satisfaction. Focus on patient centered care, financial targets, key KP initiatives and compliance related to regional and geographic area goals. Works with Kaiser Foundation Hospitals and Medical Staff developing strategic plans, providing quality care and cost effective services that are aligned with federal, state, and local regulations. Active participant in medical center and continuum committees.

RELOCATED TO FLORIDA

St. Joseph Healthcare Network November 2009- September 2010

Branch Manager/Clinical Supervisor Mission Branch

Mission Viejo, Ca.

Responsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service, and security and safety in accordance with objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to branch personnel. Responsible for attaining established branch goals through active participation in management and programs. Participates in community affairs to increase the visibility and to enhance new and existing business opportunities. May perform duties in the absence of the Operations Officer or other such management capacities as directed by the Chief Nursing Officer.

RELOCATED TO NORTHERN CALIFORNIA for position with Kaiser

Vice President July2008-April 2009

Silverado Senior Living (position eliminated due to budgetary constraints)

San Juan Capistrano, Ca.

  • Led home care division in 3 states for the Silverado Senior Living organization with revenues of $120 million.
  • Managed all aspects of the division including operational, clinical, compliance, business office and sales and marketing.
  • Responsible for budget of $11 million. Supervised division of 29 with 8 direct reports: Branch Directors, Business Office Manager and Administrative Assistant.
  • Increased efficiency and reduced cost by $200,000 annually as a result of operational redesign and recommended changes to benefit cost structure.
  • Initiated stronger focus on geriatric care management resulting in up to 85% growth in locations.
  • Restructured program from a social service model to an interdisciplinary model resulting in increased market share.
  • Designed and executed divisional customer-satisfaction survey used to develop quality improvement objectives and positive client outcomes.
  • Led managers and inter-departmental teams new to home care.
  • Represented program at regional and community affairs.
  • Division was a preferred provider for several UCI physicians and the NFL.

Collapse of housing market stopped diversified growth outside of core business (ALF)

Senior Vice President July2006- August 2007

AccentCare Inc. (relocated to California from Ohio)

Irvine, Ca.

  • Led home health care division with 20 locations in 2 states for organization with revenues of $200 million.
  • Responsible for annual operational budget of $70 million. Supervised division of 500+ with 23 direct reports: Branch Administrators, Director of Finance, Recruiter and Administrative Assistant.
  • Responsibilities included compliance to county, state and federal regulations; due diligence, acquisition and integration of new business; development, implementation and ongoing maintenance of systems.
  • Provided day-to-day operational and clinical leadership, long and short term strategic planning and P&L management over the business.
  • Project manager for acquisition and integration of SunPlus acquisition December 2006, Allcare of Sacramento October 2006 and HomeChoice September 2006.
  • Implemented Medicare Recovery Project with net gain of $280K for year-end 2006.
  • Achieved turnaround objectives for 2 locations moving them from single to double digit EBITDA in 3 months.
  • Improved gross margin for division by 12%.
  • Developed and implemented pilot telehealth and disease management programs.
  • Created and implemented episodic management model resulting in decreased LUPA percentage to 10%.
  • Structured and delivered new-hire orientation and ongoing training/customer-service programs for new managers care givers and staff.

COO/Vice President(resigned position due to relocation from Oh to Ca.)March2004-February 2006

American Nursing Care (division of TriHealth Hospital System)

Cincinnati, Oh

  • Led the home health organization with 24 locations in 3 states.
  • Responsible for annual operational budget of $60 million. Supervised division of 500+ with 8 direct reports: Regional Administrators, Clinical Trainers, Director of Staffing, Regional Clinical Recruiter and Financial Analyst.
  • Achieved record IBIT for the home health division in the first year.
  • Project manager for integration of two hospital-affiliated joint ventures in Ohio and Indiana.
  • Incorporated back-office functions into centralized delivery systems.
  • Development of sales team that succeeded in a 19% ROI in the first year.
  • Improved gross margin by 10% for the organization.
  • Initiated, created and implemented the balanced scorecard and branch metrics for the organization with consultation from an independent consultant. Developed internal and external communication plan for organization during this business initiative.
  • Managed internal and external research activities associated with the industry and related to market expansion.
  • Directed implementation of information system and benchmarking software.
  • Influenced staff development activities with clinical trainers.
  • Collaborated with Vice President of Compliance for survey preparation, activity and evaluation. Co-authored plans of corrections.
  • Active member of 3 hospital boards. Worked closely with Medical Directors.

Relocated to Ca. for AccentCare position.

Regional Vice PresidentDecember1997-July 2004

IntrepidUSA

Minneapolis, MN

  • Responsible for leadership, clinical and financial management for 27 branches in 8 states. Supervised 27 Administrators and 24 Clinical Managers.
  • Led Eastern division strategy. Personally completed the due diligence and operational integration during acquisition phase of the organization.
  • Transitioned back office operations into central delivery systems; implemented new billing and collections processes.
  • Designed and implemented company-standard policies, procedures and processes.
  • Restructured Risk Management Procedure in Ohio reducing Workers Compensation experience Modification for savings of $90K annually.
  • Develop training programs for managers with a focus on financial management.
  • Fostered development of business rules, training materials, and integration process for healthcare specific software. Project manager during McKesson rollout.
  • Directed the division’s transition to the Medicare PPS program in an environment of increased regulations.
  • Conducted product and customer research including nationwide focus groups that led to initial product offerings in current and new markets.
  • Negotiated contracts with insurance providers, HMO’s, and vendors for the Eastern division.
  • Created and implemented full marketing plan including product, pricing, distribution and promotion activities.
  • Worked closely with Medical Directors and physician referral sources. Held bi-annual Professional Advisory Meetings in each location.

Administrator

HealthMate (acquired by IntrepidUSA)

Cleveland, Oh

  • Responsible for management of operation with average daily census of 200.
  • Led aggressive turnaround from a $200K loss to a positive net in 13 months.
  • Appealed State of Ohio SURS audit resulting in savings and net gain of $160,000.
  • Spearheaded large collection effort on delinquent accounts; reduced DSO from 180 days to 62 days.
  • Led product clinics and focus groups.
  • Designed consumer questionnaires during turnaround that led to problem identification and plan resolution.

Maternal Child Clinical Director1994-1997

Cuyahoga Falls Community Hospital (Summa Healthsystem)

Cleveland, Oh

Developed and coordinated the Maternal-Child Program for hospital based homecare agency.

Set agency standard for quality, training, clinical procedures.

Designed and delivered childbirth education classes for 5-8 couple over 5-year period.

Recognized and recommended by local doctors as “preferred educator”.

Clinical Specialist Supervisor 1991-1995

Tokos Clinical Services (dba. Apria)

Cleveland, Oh

Supervised and managed clinical team in the mid-west region.

Collaborated with physicians, pharmacists and universities on research into preterm labor and premature births.

Previous clinical experiences with various hospital systems include:

Mt. Sinai Medical Center – Cleveland Clinic Foundation

EDUCATION

Masters of Business Administration

Franklin University, Columbus, Ohio

Bachelor of Science, Healthcare Administration

Franklin University, Columbus, Ohio

Associate of Science, Nursing

Lakeland Community College, Mentor, Ohio

CHCE certificate from National Homecare and Hospice Association

AFFILIATIONS/VOLUNTEER POSITIONS

Florida Association for Home Care2012-present

California Association for Homecare Services, Medicare Certified Committee Member2010-2012

American Association of University Women2010-present

Association of California Nurse Leaders, Legislature and Regulatory Affairs, Committee Member2006-2012

Epidermolysis Bullosa Medical Research Foundation, Committee Member 2006-2010

Ohio League for Nursing, Membership, Committee Chair1997-2001

University Hospital Senior Network, Founding Member1997-2003

Ohio Council for Homecare, Committee Member1997-2006

Cincinnati Hospice

Zen Hospice House

National Association of Female Executives

National Association of Homecare and Hospice

National Private Duty Association

Harvard Nurses Health Study II

Hudson School District PTA

Published author in The Remington Report -August-September 2009 and October-November 2009; June-July 2010, August-September 2010 and October-November 2010.

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