Victim Support

Job description

Job title:Team Leader

Department:LondonLocality

Reporting to:London Services Manager

Responsible for:Victim Care Team

1.Purpose of the job

  • lead the team to provide effective services to people affected by crime from all sections of the community and ensure effective operation of the team
  • responsible for service needs assessment and risk assessment processes, the quality of services delivered and commissioned by the team and for monitoring the services received from the team by victims and their families

2.Main duties

  • develop a culture and system that promotes equality and values diversity
  • create and maintain a robust employee rota system to ensure the smooth running of the VCU
  • provide leadership in your given area of responsibility
  • conduct risk assessment in the workplace with particular reference to safe practice in relation to the allocation of volunteers and victim safety
  • ensure effective use of the case management process by the team and that each case handled by the team is progressed to satisfactory completion
  • ensure compliance with legal, regulatory, ethical and social requirements and Victim Support’s National Standards and procedures
  • carry out effective line management and manage overall performance of the team
  • provide advice and guidance to Victim Care Officers during shifts
  • provide regular supervision and annual appraisal in line with national procedures
  • develop the employee team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals
  • assist in the recruitment and selection process of employees
  • allocate and monitor the progress and quality of work in your area of responsibility
  • make assessments and decisions on complex services or practice issues
  • authorise payment of commissioned services
  • develop productive working relationships with colleagues and stakeholders
  • manage complaints made about the service to satisfactory conclusion
  • maintain performance information and use outcomes to identify effective practice
  • monitor support provided to victims and their families by the team and ensure it complies with service standards
  • ensure services are improved or changes made where necessary, to deliver an efficient and effective service to victims and their families
  • produce progress reports as required and make sure that accurate information is communicated to senior management, relevant departments and agencies
  • contribute as a member of regional management team to local strategic development and attend team meetings
  • manage personal resources and own professional development
  • carry out other duties as and when required by the London Services Manager

Person specification

Job title:Team Leader

Department:London Locality

Experience required

  • Developing and delivering a service in a statutory, voluntary, community or private social care setting (s)
  • Overseeing direct work with service users
  • Experience of recruiting, managing and developing people (s)
  • Working with a range of people who have different lifestyles
  • Computer literate with good typing skills

Knowledge and understanding of

  • Voluntary and statutory agencies including issues facing the voluntary sector and an understanding of relevant professional roles (s)
  • The impact of crime (s)
  • The criminal justice system
  • The importance of confidentiality and safe working practice
  • Diversity issues and principles
  • Commissioning services and monitoring contracts.

Proven ability to

  • Communicate effectively, verbally and in written form, including telephone skills
  • Demonstrate empathy and control own emotions
  • Influence others
  • Build effective teams (s)
  • Promote an organisation’s interests and values
  • Think and plan operationally (s)
  • Value, support and manage others
  • Lead and manage change
  • Balance competing needs and interests
  • Become proficient with appropriate training and in the use of relevant telecommunications and information technology
  • Solve problems
  • Manage projects
  • Manage and be accountable for budgets
  • Gather, analyse and use information and evidence from different sources
  • Recognise own strengths and weaknesses.

Conditions of service

  • Able to work flexibly, including some evenings and weekends

1