Job Title:Admissions Team Manager

Job title:Admissions Team Manager

Post number:AS5039

Reports to:Head of Admissions

Department:Academic Services

Location:Falmer

Grade:6

Purpose of the role

To coordinate all admissions services for the university, providing proactive line management and development of the Admissions team and being the lead contact for day-to-day admissions issues. The post holder takes a lead role in considering for approval, recommendations made on individual applications and contributes to the management and operation of the Admissions office, to ensure the successful handling of all applications within set deadlines. The post holder will advise, guide and make decisions on applications with varying levels of complexity, referring only formal appeals and complaints to the Head of Admissions and develops, maintains and implements operational procedures within the appropriate frameworks, to ensure compliance with relevant statutory regulations and guidelines.

The post holder will be responsible for prioritising and planning work activity for the year ahead, to ensure the Admissions team both work towards, and meet, specific admissions deadlines and to assist in achieving relevant conversion targets.

The Admissions Team Managerrole builds and maintains close, professional working relationships in particular with Schools, Academic Services, Marketing and Communications and the Strategic Planning and Partnerships Office, to ensure the successful, effective and efficient running of the Admissions service.

Line management responsibility for: a team of 10 staff, four Admissions Officers (G5) and six Admissions Assistants (G4).

Main areas of responsibility:

• To manage the day-to-day operations and line management of the Admissions team, including allocating and prioritising work as appropriate, monitoring and managing individuals’ progress and performance and ensuring all aspects of the admissions cycle are completed by the Admissions team, within the set deadlines, from initial application through to enrolment;
• To manage the co-ordination, development and implementation of efficient systems and procedures meeting high expectations of accuracy and quality and ensuring individual contributions are maximised;
• To be the designated contact in relation to admissions issues ranging in levels of complexity, ensuring the delivery of excellent customer service, including the development and maintenance of good relationships with colleagues across the university, communicating complex and difficult information where required;
• Representing the Head of Admissions and the university at internal and external meetings as required;
• To lead on key admissions initiatives by reviewing, improving, implementing and continually monitoring existing processes and procedures;
• To manage and co-ordinate high risk processes at key business times within the academic cycle;
• To manage appeals and complaints at the informal stages to achieve early resolution, only referring cases to the Head of Admissions at the formal stages of appeal.

Please note that all staff within Academic Services may be expected to work specific weekends and outside of normal office hours (e.g. over the Confirmation and Clearing period, Open Days etc.). It should also be noted that during exceptionally busy periods (e.g. January – March, August & September) it may be necessary to restrict annual leave.

The post holder may additionally be asked to undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser graded post

General responsibilities

These are standard to all University of Brighton job descriptions.

• To undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser grade.
• To adhere to the University’s Equality and Diversity Policy in all activities, and to actively promote equality of opportunity wherever possible.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act.
• To work in accordance with the Data Protection Act.

The person specification focuses on the knowledge, qualifications, experience and skills (both general and technical) required to undertake the role effectively. Please ensure that your application demonstrates how you meet the essential criteria. You will be assessed by your completed application form (A), at interview (I) and in some instances through an exercise (E).

Essential criteria / A, I, E
Qualifications / Educated to degree level or equivalent professional experience. / A, I
Experience / Demonstration of significant work experience in administration, ideally including experience within the HE sector. / A, I
Managing people / Evidence of supervision/management of staff and/or an understanding of sound management and development principles/techniques. / A, I, E
Technical/work based skills / Excellent organisational skills with the ability to plan and prioritise workloads for yourself and others independently and proactively, resolving conflicting deadlines where necessary;
Excellent interpersonal skills, able to take a proactive and practical approach to problem-solving, negotiating desired outcomes successfully;
Able to communicate information accurately and clearly to a high standard of written and verbal English, demonstrating sensitivity and diplomacy when communicating difficult information;
Able to write and implement procedures, and to interpret, apply and communicate regulations;
Able to work with full autonomy and take responsibility for defining and meeting agreed targets;
Able to work as part of a team, sharing good practice and developing effective professional relationships with colleagues;
Excellent standard of computer literacy including ability to use standard computer programmes and experience of databases and online systems. / A, I, E
A, I
A, I, E
A, I
A, I
A, I
A, I, E
Desirable / Expert knowledge of UCAS Policy and Procedures;
Knowledge of DBS (Disclosure and Barring Service);
Knowledge of Tuition Fee Regulations;
Knowledge of the SITS student information systems. / A, I

• Any appointment is generally made at the bottom of the salary range for the grade dependent upon experience and previous salary.
• This is a full time post and is permanent
• The University of Brighton welcomes job sharers. Job sharing is a way of working where two people share one full-time job, dividing the work, responsibilities, pay, holidays and other benefits between them proportionate to the hours each works, thereby increasing access to a wide range of jobs on a part-time basis. The advert for the post for which you are applying will indicate whether applications from job sharers can be considered (this may not be possible for a post that is already part time for example) and further information can be found on the ‘Balancing Working Life’ section here Benefits and facilities.
• Annual leave entitlements are shown in the table below and increase after 5 years’ service. In addition, to the eight Bank Holidays, there are university discretionary days between Christmas and New Year. All leave, including bank holidays and discretionary days, is pro-rated for part time employees.

Grades / Basic entitlement per year / Grades / After 5 years’ service
1-3 / 23 days / 1-3 / 28 days
4-7 / 25 days / 4-7 / 30 days
8-9 / 27 days / 8-9 / 30 days
Band 10 and above / 30 days / Band 10 and above / 30 days

• More information about the department/school can be found hereProfessional Services Departmentsor hereAcademic departments (schools and colleges)
• Read the University’s 2016 - 2021 Strategy
• The University has an attractive range of benefits and you can find more information about them on our website.

Date: September 2017 (HB)