TSS
Turtle Shop Sports
Turtle Shop Sports is a family oriented sporting goods store that sells recreational, hobby and competitive sporting equipment and apparel. We strive to connect our customers with a friendly environment and top-notch service. While our competitors like BIG 5 and Sports Authority sell at a higher volume, we believe families and the community continuously return to TSS because of our reputation and personal touch. It is important that we maintain integrity with all of our employees and that we demonstrate that respect with our guests.
TSS is currently hiring five part time employees and is looking for hard working and enthusiastic individuals to help us achieve our sales goals and fit in with the TSS family. Feel free to pick up an application and schedule an appointment with a sales associate. Your resume is required.
Hiring students immediately!
Job interview questions for Turtle Shop Sports
The following interview questions are designed to assess if student employee candidates are mature, responsible, ethical and capable of problem solving. A few of the questions are followed with examples of typical responses that are excellent and poor to help set expectations. Students should not receive any of these questions beforehand and questions should not be repeated to let others have an advantage. I suggest interviewing 5 students per interview session. Students should wait outside in proper attire (suit and tie should be mandatory) and students should be brought in one at a time to interview in front of the rest of the class.
1. Why should I hire you?
Excellent: I believe I can contribute to the Turtle Shop family with my strong work ethic. I have great rapport with co-workers, I am very punctual and I always have a good attitude.
Poor: My parents told me I need to get a job. I think I’d be pretty good at selling stuff…
2. Describe yourself in the third person.
Excellent: John Smith is an individual that always goes above and beyond. He is an honest young man that holds himself to a high standard and is he is a natural leader.
Poor: John enjoys spending time with his friends and is just an overall happy guy.
3. What would you consider your greatest weakness and how do you work on overcoming that weakness.
Excellent: I think impatience is my weakness. I don’t like sitting around and waiting for things to happen. However, I believe I can turn that around and use it to my advantage where I can make use of my fast pace energy here at Turtle Shop Sports and find tasks that need to get done.
Poor: I procrastinate a lot and I’m sometimes lazy. I guess i bored easy and lose interest in whatever I’m doing.
4. How would you react if a female customer asks you to assist her with a bathing suit in the dressing room?
Excellent: I would let her know that I would be happy to find a female employee who can help her with sizes, styles and anything else she might need while she is in the female dressing rooms. If she insisted that I help her, I would apologize and inform her that it is against Turtle Shop’s policy for a male employee to be in the female dressing rooms.
Poor: (any sort of laughing or giggles) I guess I would help her.
5. How would you react if a drunken customer walks in the store smelling and behaving of alcohol consumption?
Excellent: I would inform the manager to make him aware of the situation. I would also monitor the customer to make sure he isn’t disturbing our family environment and also assist him with anything he might need to prevent him from loitering around the premises.
Poor: I would confront the drunk guy and tell him that he has to leave
6. Is there an event or an experience that you are comfortable sharing that has helped shape who you are today?
7. What do you think I am looking for in hiring for these positions?
8. Do you believe you are more qualified than the other candidates you’ve met outside in the waiting room?
9. What do you on your spare time or how do you spend your weekends?
10. A mother and her 8 year old son walk in with a gift card of $250. The boy wants a skateboard. What do you try to sell them?
11. A group of guys are drinking in our parking lot with the music playing loud in their car. How would handle this situation.
12. A young boy accidentally knocks down a glass fixture while his father is a few aisles away. How do you react and what is your first priority?
13. Your friend that we hired on your recommendation has been a late a few times and has already been written up about it. He calls you at work and says that he’s ten minutes away and needs you to clock in for him because he doesn’t want to get fired. What do you do?
14. Can you give an example of how you would greet customers as they walked in the store?
15. How do you feel about dating in the work place? What would your policy be if you were a manager?
16. You notice that one of my assistant managers is pulling out the large bills a few times a day out of the cash register then goes to the back office. Do you react to this?
17. Turtle Shop Sports is trying to get its’ name out in the community. Can offer some suggestions on how we can tie are name in with the community?
18. How would you handle a very upset customer that purchased a defective product from another employee that is raising his voice at you and is clearly mad?
19. How would react to a customer that is speaking Spanish or tagalog and needs help in looking for merchandise.
20. What would be your first priority or reaction during an armed robbery with customers present?