Maintenance Officer

Job Description

Job Title:Maintenance Inspector

Responsible to:Asset Manager

Responsible for:Support and Guidance of Housing Service Team on Repairs and Maintenance Matters.

Dept:Housing Services

Job location:Margaret House, Manor Street, Manchester, M12 6HE.

Hours of work:35 Hours per week

With some requirement to work outside these hours to attend

specific meetings and to provide telephone and physical response in an emergency.

Objectives of the Post:
  • To coordinate, monitor and control the provision of repair and maintenance services to the buildings owned and managed by the Association.

  • To provide a basic repair and maintenance services to the buildings owned and managed by the Association.

  • To monitor and control spending within the budget set.

  • To provide quality control / technical input as required in respect of works on site.

  • To provide these services in accordance with Arawak Walton’s policies and procedures.

  • To promote customer satisfaction, consultation and participation.

Key Tasks

1. /

Reactive Repair Service

1.1 / To ensure that the day-to-day delivery of the reactive repair service is both effective and efficient to a high quality standard.
1.2 / To evaluate and assess repair work required and give clear instruction to contractors. Including carrying out pre-work inspections where necessary to determine work required. Also including using the in-house computer system to raise works orders for contractors with appropriate priority and pricing.
1.3 / To carry out post work inspections, where required, to assess whether work has been successfully completed to the standard required and to the resident’s satisfaction and Stock Condition Surveys (SCS).
1.4 / To ensure that the associations policies and procedures for the delivery of a responsive reactive repair service are adhered to.
1.5 / To monitor performance on all Key performance indicators i.e. quality, within time period set, customer satisfaction. Collate and present statistical performance data against targets set and identify variances, using computer software models where appropriate.
1.6 / To make recommendations to the Customer Services Manager for policy and procedural developments to assist performance improvement and efficiency of the service.
1.7 / To undertake basic repair work in accordance with the operatives technical competencies and to work towards gaining skills where these are required by the association (eg EPC Assessor).
2. /

Out of Office Hours Emergency Repair Service.

2.1 /

Participate in the provision of an “Out of Office Hours” emergency repair service in accordance with policy and procedure.

2.2 /

Monitor the delivery of the service and investigate variance from agreed procedures.

2.3 /

Participate in the delivery of the service together with other staff.

3. /

Building Insurance Claim Processing

3.1 /

Inspect and report on potential insurance claims.

3.2 /

Provide information to the insurance company / loss adjuster as required assisting the processing of the claim.

4. /

Participation in the Processing of Void Properties

4.1 /

Inspect void properties, specify works required (to exceed minimum relet standards) and coordinate contractors input to return property “ready to let” promptly.

4.2 /

Assess the security needs and ensure that adequate security of void properties is provided.

5. /

Appliance Maintenance Co-ordination

5.1
5. /

Other Duties

5.1 / Assist with the dissemination of the implications and implementation of Arawak Walton’s response to changes in legislation and external guidance that affects the repair and maintenance function.
5.2 / Play a supporting role in the development of new management initiatives and business opportunities.
5.3 / Make recommendations with regard to the reclaiming of cost from tenants arising as a result of deliberate damage or neglect.
5.4 / Represent Arawak Walton at external meetings on Repairs, Maintenance and development related matters.
5.5 / Provide reasonable cover for other staff during their absence.
5.6 / Advice and guidance of admin support on maintenance matters as required.
5.8 / Monitoring and making recommendations in respect of Health and Safety implications of repairs, maintenance and development activity.
5.10 / Interact with clients, co-workers and management in a positive, supportive and cooperative way.
5.11 / Implement AWHA equality and diversity policies in all relevant parts of the work of the post.
5.12 / Comply with the ‘Whistle Blowing’ policy in order to safeguard the Associations interests.
5.13 / Any other duties as required by the Customer Services Manager or Chief Executive.

ARAWAK WALTON HOUSING ASSOCIATION

PERSON SPECIFICATION

MAINTENANCE INSPECTOR

AF = Application Form I = Interview T = Test
Criteria / Essential / Desirable / Method of assessment
QUALIFICATIONS / TRAINING
ONC/ HNC Building and/ or a Building Trade qualification /  / AF
EXPERIENCE
Have drawn up specifications for minor works and contractor instruction.
Experience in Housing Maintenance / 
 / AF / I / T
AF / I
SKILLS, KNOWLEDGE AND ABILITY
Familiarity with common forms of building contract.
Able to communicate successfully with lay people (eg tenants) and building industry professionals.
Experience of establishing and managing administrative systems.
Able to write clear technical reports and letters.
Basic IT access and software skills. / 



 / AF / I
AF / I / T
AF / I
AF / I
AF / I
ATTITUDES
Understanding of sympathy with AWHA’s aims.
Commitment and support for Arawak Walton’s mission statement.
Commitment to equality and diversity. / 

 / AF / I
AF / I
AF / I
OTHER
Adequate facilities and mobility to travel across the Association’s stock to carry out the requirements specified above.
Understanding of the importance of team working and willing to play an active role / 
 / AF / I
AF / I

This document sets out the essential abilities and qualities needed by the successful candidate for this post. When completing your application, please demonstrate your understanding and experience of the points set out below.

ARAWAK WALTON HOUSING ASSOCIATION
STANDARDS OF PERFORMANCE
MAINTENANCE INSPECTOR
Maintenance and repair requests should be responded to within the time targets laid down by Arawak Walton.
Repair requests should be accurately and promptly responded to.
Work undertaken by contractors should be of high quality and represent value for money.
Maintenance invoices and certificates should only be approved if properly due.
Ensure that the association meets it’s Health and Safety requirements with regard to the properties managed.
Defects should be progressed with those contractually responsible.
The post holder’s building expertise should be used to enable Arawak Walton to set and meet high standards of specification and building.