CONTENTS

About Chester SU2

Who we are3

What we do3

About historic Chester4

Job Description and Person Specification 5-9

Terms of Conditions 10-11

ABOUT CHESTER SU

Summary of CSU services are outlined below, you can see ourorganisation chart on page 12

Sports and Societies: Within this team we have our Student Activities Manager, who is supported by 2x Sports Societies Administrator (1x Chester based, 1x Warrington based).This team is here to support our 4,000 membersof our Sports and Societies.
Advice and Representation Centre: Supporting our advice and representation work is our 2 x Advisors andStudent Engagement Co-ordinator. We provide advice and individual representation in a number of areas; Academic Malpractice, Academic Appeals, Student Disciplinaries, Professional Suitability, Student Complaints and Private Sector Accommodation.
Communications: Leading our design and marketing portfolio is our Design and Digital Co-ordinator. This includes social media platforms, analytics, graphic design and promotional CSU activity and campaigns.
Retail:Assistant Shop Manager, Starbucks Supervisor, x2 Shop Supervisors (Warrington), 15x Student staff. We have our commercial services that operate within our Chester Students’ Union (Shop, Bar and Starbucks) and Warrington Students’ Union (Shop).
SU Bar: Bar Manager, 2x Duty Managers. We run events throughout the week Mon-Sun and have the bar open 12- until late, please take a look at our social media pages and website.
Shrewsbury: Union Development Manager. CEO will be required to work in Shrewsbury and attend relevant meetings and support the UDM. We have our own SU office and common room presence on the University Centre Shrewsbury campus with very effective student engagement and representation.
Please refer to our website with more in depth information about Chester SU:

OUR VALUES

Our values have been at the heart of our strategy so far, what we hold dear shapes the way we go about achieving our goals. It is important for a charity and a representative body to be principled and seen to be principled. We are:

  • Democratic
  • Inclusive
  • Representative
  • Supportive and
  • Community driven

OUR FUTURE

Students’ Unions are as important today as ever. Students face financial and social pressures as the cost of education rises and the economic landscape shifts. The increasing need to excel takes its toll and the students’ unions play a vital role in helping students stay the course and maximise their potential.

As our current strategy comes to an end, we want to build on its successes by creating a structure for our continuing evolution. We want Chester SU to be important to all our members, be synonymous with our values and impactful when we influence the University and drive change for the benefit of our students.

WHO WE ARE

Chester Students’ Union is a charitable organisation that exists to enhance education for 19,000+ students. We are independent of the University but work in partnership to make sure students get the most out of their time here. We are proud of our achievements and we believe that’s why students voted us the top students’ union in the North West for the last three years in the National Student Survey (NSS).

Chester SU has four elected student officers, President, VP Activities, VP Education and VP Warrington campus. They lead the Union’s campaigns and representation as well as forming half of the Trustee Board that includes other student and elected trustees.

The Trustee Board for 2017/18 is:

Cherelle Mitchell President and Chair of the Trustee Board

Alessandro SalemmeVice President Warrington

Sophie BellVice President Education

Jack McGovernVice President Activities

Rosie O’ GradyStudent Trustee

Hayley HamnettStudent Trustee

Robert WinklerExternal Trustee

Nick Hodson External Trustee

Gavin Eyres External Trustee

WHAT WE DO

As well as being the voice of students, we also seek to give students a voice. We bring a vibrancy to the campus and exciting ways for students to meet likeminded people through our social spaces, events, sports clubs and societies.

We operate on 3 campuses, Chester Parkgate, Warrington and Shrewsbury. Each campus has its own identity, sense of community and needs linked to academic discipline, location and demographic. You can look at the University of Chester website for more information on their website about the other site campuses we have:

We serve our students through a range of membership and commercial services. These include over a hundred sports clubs and societies, an expert advice centre, our StARs course rep system, a vibrant bar, a diverse entertainments program, Starbucks Café and retail outlets.

ABOUT HISTORIC CHESTER

Ancient and beautiful, Chester is alive with art and culture, retail and amazing food. It boasts a diverse range of outstanding bars, cafes and restaurants, spectacular shopping outlets, exciting festivals, stunning countryside, two millennia of history all around and, of course, a world class zoo. There is something for everybody in Chester but if you feel like something different, we are in easy reach of the beautiful North Wales coast and the exciting cities of Liverpool and Manchester. Maybe this is why it has been consistently voted amongst the Sunday Times best places to live in the UK year on year.

-Visit for more information.

BAR AND RETAIL MANAGER JOB DESCRIPTION

Job Title:Bar and Retail Manager

Responsible to:CEO

Responsible for:Assistant Bar Managers, Shop Supervisors

Place of Work:Based on both the Chester andWarrington Campus.

Purpose: Ensure the effective operation and strategic development of CSU bars and shops (commercial outlets).

DUTIES AND RESONSIBILITIES

  • Ensure that the commercial outlets are effectively managed and provide optimal quality value for money products and services.
  • Ensure and regularly check that the commercial outlets comply with all licensing, health and safety, fire and building regulations and procedures.
  • Ensure that the outlets and staff present a positive customer image at all times.

STRATEGIC DEVELOPMENT

  • To provide strategic leadership for the commercial outlets.
  • To advise on short, medium and long term operational improvements in recognition of the Union’s strategic aims and future planning framework.
  • To review and recommend new products and services that will widen the scope of commercial outlets, in order to generate additional sales.

OPERATIONAL MANAGEMENT

  • Be the Designated Premises Supervisor and hold such licenses and/or undertake the duties of a licensee as required by the Union.
  • Ensure compliance with the terms of any liquor licence, fire certificate, the general law of the land and any other constraints applicable to the supply of the products and services (including environmental health legislation and Union safety, building and security regulations).
  • Manage the relationship with the Amusement and gaming machines companies, ensuring relevant licenses are obtained and adhered to.
  • Work with relevant colleagues to develop brand images and effective marketing for the commercial outlets.
  • Ensure a regular maintenance programme for the commercial outlets.
  • Work closely with the Assistant Bar Managers to organise a programme of suitable and profitable entertainments.
  • Work with colleagues to organise the annual Freshers’ Week entertainment schedule and Summer Ball.
  • Responsible for liaising in person and writing with all suppliers and reps on a weekly to monthly basis as required
  • Responsible for regular liaison with Starbucks to ensure CSU Starbucks adheres to its strict guidelines in terms of drink preparation and marketing
  • Ensure compliance with NUS buying consortium.

FINANCIAL AND STOCK CONTROL

  • Introducing measures to achieve financial targets by monitoring product range, pricing, promotions, stock holding and staffing levels.
  • Continuous monitoring of budgets and the taking of appropriate and swift action to correct problems as they arise.
  • Ensuring that the commercial outlets operate within CSU’s financial procedures, by monitoring cash and stock control procedures and regulations.
  • Prepareand monitor budgets and targets.
  • Analyse all stock reports, reporting back all finding to the CEO.
  • Operating such other systems of control and keeping such records as shall be required by the CEO.

STAFFING

  • Oversee the recruitment, selection and induction of commercial staff as required.
  • To lead and inspire commercial outletsManagers to be proactive and encourage a culture of learning, development and change to meet the needs of the student membership and the Union.
  • To ensure that the commercial outletsstaff have clear direction and information to enable them to achieve agreed key objectives.
  • To manage staff in accordance with the Union’s procedures, to promote a positive working environment and motivated staff.
  • To ensure effective and efficient communication within the licensed trade team.
  • Report to the CEO on staffing matters as required.

GENERAL

  • To respect the democratic structure of the Students’ Union at all times. The post holder will be expected to work closely with Elected Officers of the Students’ Union.
  • To ensure the delivery of a positive image of the Students’ Union, both internally and externally by displaying high standards of professionalism, politeness, conduct and service.
  • Shall be responsible for the overall cleanliness and security of their working area.
  • To operate the IT systems and related software used by the Union.
  • The post holder is expected to ensure that Ultra Vires is not committed by any individual or group of members (staff and/or student), ensuring that the Students’ Union operates within the legislation set out in the Education Act 1994.
  • Shall abide by all Policies and Procedures as laid out in the Constitution of Chester Students’ Union.
  • Shall undertake duties and responsibilities commensurate with this position as may be determined by the needs of the Union via the line manager.
  • It is important to be aware that the Students’ Union expects all staff to participate in, and take ownership of, their Induction, Personal Development Plan, departmental staff meetings and be responsible for undertaking duties with full regard for others within the conditions of employment detailed in the Staff Handbook.
  • Shall keep accurate records of hours worked, furnishing the line manager with completed time sheets on a monthly basis for authorisation.
  • A condition of employment is that all staff are expected to assist in key events throughout the year eg elections and freshers’ week.

The above Job Description is not exhaustive list of duties and you will be expected to undertake any other reasonable duty as may be required.

This Job Description does not form any part of contract of employment and is subject to annual review.

I accept the terms and conditions as specified in this Job Description:

Person Specification
EDUCATION & TRAINING / ESSENTIAL / DESIRABLE
Good general education / X
SIA Badge / X
Personal License Holder / X
First Aid Certificate / X
EXPERIENCE
Very experienced in working in a bar or retail trade environment / X
Managing and motivating staff / X
Handling stock and cash / X
Organising small and large events / X
Devising policies / X
Experience of setting and achieving short,medium and long terms aims / X
KNOWLEDGE AND SKILLS
Relevant Health and Safety Legislation / X
Good Knowledge of Licensing Legislation / X
Good cash control awareness and best practise in financial procedures / X
Be able to analyse financial and stock reports / X
Be able to handle difficult situations with tact, discretion and assertiveness / X
Excellent communication and interpersonal skills / X
Leadership and team working skills / X
Competent IT and computer skills in Microsoft Word, Excel, Publisher / X
Be an organised administrator / X
Excellent customer service skills / X
Full driving license / X
Be able to effectively advertise and market events / X
PERSONAL ATTRIBUTES
Professional approach and attitude / X
Show enthusiasm, even when working under pressure. / X
Flexible approach to working hours / X
Commitment to equal opportunities / X
Realistic about own abilities / X

Terms and Conditions of Service

Set out below are the general terms and conditions of employment offered for this post:

  1. Duration

The role is offered on a permanent contract to commence summer 2018.

  1. Salary

As stated in the advert, subject to performance against objectives.

  1. Holiday

22 days annual leave per annum, in addition to public and bank holidays. Subject to the operating times of the service area, the post holder may be required to work on a public or bank holiday in which case they will receive another day’s holiday in lieu.

  1. Hours of Work

Whilst a typical working week at Chester SU is 37 hours, hours will vary dependent on activity and workload. You will be required to work at alternative sites as necessary and appropriate meetings, training and conferences as and when required.

Chester Students’ Union operates a flexible working policy. Flexible working arrangements also include time off in lieu; job sharing; annualised hours, part time working, home working and career breaks.

  1. Sickness Scheme

The Chester Students’ Union aims to secure the attendance of all employees throughout the working week however, in the event of the absence through ill health The Union operates a generous contractual sick pay scheme.

  1. Pension Scheme

All employees who meet certain criteria will be auto-enrolled into our workplace pension scheme.

  1. Family and Special Leave Scheme

The Chester Students’ Union offers paid leave for maternity, paternity and adoption.

  1. Equal Opportunities

The Union is committed to the effective implementation of an equal opportunities policy and strives to create a progressive working environment. Chester Students’ Union has policies and procedures to take action against discrimination, harassment or bullying at work.

  1. Convenience Facilities

Employees are able to take advantage of a range of facilities that the campus has to offer such as use of bars, catering, retail and entertainments.

  1. Sports and Fitness

Employees are able to access a range of subsidised leisure, recreational and sporting facilities on campus.

  1. Library and Learning Resources

Employees are able to use the University library and other learning facilities.

  1. Commitment to Training and Development

Chester Students’ Union has staff training and development policy that provides a range of opportunities to undertake training and development while in post. This includes short course, conferences, seminars and other training events. After six months, you may be eligible to apply to undertake a work related part time course of study at the University. Time off work and financial assistance with courses can be provided.

  1. Green Impact

Chester Students’ Union a proud holder of the prestigious Green Impact award gold standard.This is a national environmental accreditation programme, helping teams to implement sustainability actions in their workplace and providing recognition for their efforts through an awards scheme.

  1. Responsible Futures

Building on our success with Green Impact, Chester Students’ Union successfully formed part of the pilot membership for the NUS Responsible Futures scheme, a joint CSU and University venture around sustainability and social responsibility.

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