Human Resources Department
Tel: 014536041 Email:
Our Ref: LJ/AE
Dear Applicant
Re: Post of Senior Housing Officer
To help you with your application, you should read the following before completing your form.
We do not accept Curricula Vitae (CV’s). It is, therefore, important that you complete each section of our application form, giving the information requested.
You should complete the application form in black ink or in typescript.
We have an equal opportunity policy and endeavour to ensure that selection for jobs, training and promotion is carried out fairly and based on job related criteria. In order for us to properly assess your application, it is important that you complete the form as fully as possible, demonstrating how your skills/experience relate to those described in the advert.
The closing date for receipt of application forms is 12 noon, Tuesday 13th June 2017. Applications received after this date will not be considered. If you have not been contacted further in writing on or before Monday, 10th July 2017, you will not have been short-listed for interview.
If you have any disability which prevents you from completing the application process, please contact me immediately.
The successful candidate may be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the Republic of Ireland.
If you have any queries in relation to the work of Oaklee Housing please refer to the website www.oaklee.ie
I would like to thank you for the interest you have shown in this post and I look forward to receiving your application form.
Yours sincerely
Lawrence Jackson
Group Director of Organisational Development
Encs
OAKLEE HOUSING
Thank you for your interest in Oaklee Housing, we look forward to receiving your completed application form.
APPLICATION FOR EMPLOYMENT PRIVATE AND CONFIDENTIAL
Position Applied for / Senior Housing Officer / Ref / OH/SHO/0517 -Please complete ALL sections of the application form in BLOCK LETTERS using black ink.
1. Personal details
Last Name: / First Name:Address:
Postcode:
Home Telephone No. / Daytime Contact No.
E-mail address:
Next of Kin
Last Name: / First Name:
Home Telephone No. / Daytime Contact No.
Driving Licence
Do you hold a full, clean driving licence valid in the UK? /
Yes
/No
Do you have access to private transport? /Yes
/No
Details of any Holiday Arrangements2. Education/Qualifications
Type of Establishment (Name of school not required) / Dates / AttendanceFull-Time Day Release Evening etc / Exams, Degrees & Qualifications
Indicate the year, the type of exam and the subject and grade obtained
From / To
A. School and Further Education
B. Professional or Technical Training or Qualifications
3. Current Membership of any Professional Body/Organisation
Please give details:
4. Employment History
Previous Employment: Please include any previous experience (paid or unpaid), starting with the most recent first.Current or most recent employer
Name of Employer:Address:
Postcode:
Position Held:
Date Started: / Leaving Date:
Reason for Leaving:
Salary on
leaving this post: / Contact Name of Line Manager for reference:
Brief description of duties:
Previous employer
Name of Employer:Address:
Postcode:
Position Held:
Date Started: / Leaving Date:
Reason for leaving:
Salary on
leaving this post: / Contact Name of Line Manager for reference
Brief description of duties:
Previous employer
Name of Employer:Address:
Postcode:
Position Held:
Date Started: / Leaving Date:
Reason for Leaving
Salary on
leaving this post: / Contact Name of Line Manager for reference
Brief description of duties:
Continue on separate sheet if necessary
5. Information in support of your application
Skills, abilities and experiencePlease use this section to demonstrate why you think you would be suitable for the post by reference to the job description, person specification and the key essential and desirable criteria below (and by giving examples and case studies). Please include all relevant information, whether obtained through formal employment or voluntary/leisure activities.
Essential Criteria
A minimum of third level education in a related subject and a minimum of 3 years’ experience working within a housing team environment
Experience of preparing and presenting reports to Committee/Boards
Experience of supervising performance and processes
Ability to collate and analyse statistics and provide relevant written reports.
Must be able to demonstrate experience of supervising performance and processes.
Desirable Criteria
· 3 years’ experience working within a housing team environment within the last 5 years
· Professional qualification with the Chartered Institute of Housing (or equivalent)
· Experience of service provision for people with mental health difficulties, people with learning difficulties and/or older people and people with dementia
Continue on a separate sheet if necessary
6. DATA PROTECTION
During your period of employment and for as long a period of necessary following your employment, Oaklee Housing will hold and process both electronically and manually, the data it collects in relation to you for the purposes of Oaklee Housing administration and management of its business.7. RELATIONSHIP TO COMMITTEE MEMBER OR EMPLOYEE OF Oaklee Housing
To the best of your knowledge are you related to any Board/ Committee Member or Employee of Oaklee?Yes/No
If yes, what is the nature of that relationship?
8. References
Please give the names and addresses of two persons who have agreed to act as referees. Your 1st referee must be someone from your current or most recent employer who has a management position or line management responsibilities. (References may be taken up without further notice).
1st Referee (With Knowledge of your career) / 2nd RefereeName / Name
Address / Address
Occupation / Occupation
Telephone / Telephone
Email / Email
9. Declaration
I hereby declare that the information given in this application is, to the best of my knowledge, true and correct. I also agree that any misrepresentation by me will lead to the withdrawal of any offer of employment or my employment being terminated without any obligation or liability to Oaklee Housing other than for services rendered.I understand that I may be required to undergo a medical examination if considered necessary. I understand that failure to complete any part of the application procedure, including all forms, may disqualify me from further consideration for the position.
I consent to personal data being processed as stated above.
Signed: / Date:
CANDIDATE INFORMATION
Senior Housing Officer
ADDITIONAL INFORMATIONThank you for your expression of interest in the post of Senior Housing Officer with Oaklee Housing. We hope the additional information below is helpful.
§ Hours: 37 hours per week (Monday to Friday)
§ Location: Oaklee Housing, 132 James Street, Dublin
§ Salary: Grade 5, €45,000 - €55,000
§ Public / Customary Holidays: New Year's Day, St Patrick's Day, Easter Monday, Easter Tuesday, May Day, Spring Bank Holiday, 12th and 13th July, August Bank Holiday, Christmas Day, St Stephen’s Day and one other day around Christmas/New Year period as will be specified by the Association.
§ A no smoking policy exists at Oaklee Housing offices.
§ This post is subject to a 9 month probationary period.
§ All staff are required to maintain and uphold Oaklee Housing’s policies and procedures.
Please use these notes to assist you in completing your application.
1. Use the Job Description and Person Specification to assist you in assessing if you meet the criteria for this post.
2. Criteria may be enhanced to facilitate shortlisting.
3. The panel will shortlist only on the basis of the information provided.
JOB TITLE: SENIOR HOUSING OFFICER
RESPONSIBLE TO: Housing Manager / Manager of Tenant and Client Services
RESPONSIBLE FOR: Scheme Based Staff
JOB PURPOSE:
To ensure that an efficient, effective, customer orientated and comprehensive housing management service is provided to applicants, tenants, licensees and other customers in accordance with Oaklee’s policies, procedures, current law, regulatory guidelines, current best practice and Oaklee Housing’s service standards.
To promote equality of opportunity is all aspects of the work of the team.
MAIN TASKS:
1.0 To deputise for Manager of Tenant and Client Services as required.
2.0 To support the Manager of Tenant and Client Services in meeting the Oaklee Housing business plan and corporate plan targets for all housing management related work.
2.0 Staff Management
2.1 To support the Manager of Tenant and Client Services by leading a designated team within Oaklee Housing under the direction of the Chief Executive.
2.2 Liaise with Human Resources Department and Manager of Tenant and Client Services in the recruitment and induction of new staff.
2.3 Supervise the work of staff you are responsible for, provide support and leadership, and report back to the Manager of Tenant and Client Services on issues and concerns.
2.4 Assist in the training and mentoring of new staff.
2.5 To conduct regular 1:1’s and annual performance reviews as appropriate.
3.0 Management of Tenancies
3.1 To work with the Manager of Tenant and Client Services to ensure the Housing Team complies with Oaklee policy and procedures and compliance with the Housing Regulator’s requirements and best practice.
3.2 To ensure that the appropriate action is taken in relation to any breaches of tenancy conditions in respect of anti-social behaviour, neighbour nuisance, racial harassment, domestic violence and general complaints.
3.3 To deal sensitively and effectively with issues in accordance with Oaklee’s policies and procedures.
4.0 Allocations and Lettings
4.1 To ensure tenants on the transfer lists are visited within agreed time limits and their need and priority is correctly assessed.
4.2 To allocate all voids, arrange viewing with applicants and sign ups in accordance with the relevant local authority and Oaklee’s policy and procedures, including appropriate record keeping.
4.3 To visit all new residents within 6 weeks of their tenancy start date to check that they have no outstanding queries regarding their tenancy or their entitlement to Rental Assistance or other benefits.
5.0 Void Control
5.1 To manage the effective turnaround of all voids in accordance with Oaklee’s policy and procedure, including void inspections and liaison with the Property Services Team, in order to minimise rental losses.
5.2 Develop and maintain effective relationships with the local housing authorities in regard to the nomination of applicants for vacant properties.
5.3 Provide accurate information on terminations and new tenancies to Finance Department.
5.4 To produce accurate reports on voids to the Manager of Tenant and Client Services on a regular basis.
6.0 Repairs and Property Services
6.1 To ensure that any complaints regarding repairs are resolved swiftly and satisfactorily in conjunction with the Property Services Team.
6.2 In conjunction with the Property Services Team, ensure that repairs and Property Services timescales, priorities and procedures are explained to residents as appropriate.
6.3 To accompany Property Services staff on inspections of tenanted properties where appropriate.
6.4 To make recommendations to the Property Services Team regarding properties for inclusion in special Property Services schemes, including major repairs, re-improvement schemes or aids and adaptations. To liaise with both residents and the Property Services Team to ensure that these are effectively delivered and meet residents’ needs.
7.0 Liaison with other Departments/Stakeholders
7.1 In conjunction with the Manager of Tenant and Client Services and colleagues make recommendations regarding the future provision of homes, including schemes proposed by Oaklee’s Development Team.
7.2 To represent the Housing Management Team at site meetings, snagging, handover, and defects inspections as appropriate.
7.3 To visit residents within 6 months of handover on new lets to ask for their comments on the design of their new home and feed this information back to Oaklee’s Development Team.
7.4 To liaise with the Supported Housing Department in relation to the development and management of Supported Housing Schemes.
7.5 To represent the organisation at meetings with stakeholders and other agencies.
7.6 To participate in Irish Council for Social Housing or other organisational working groups as requested.
8.0 Resident Consultation and Customer Involvement
8.1 To fully consult residents about all matters affecting their tenancy in accordance with policy and procedure, including attending consultation meetings during and out of normal office hours.
8.2 In conjunction with colleagues facilitate tenant involvement, including the Tenant’s Forum.
8.3 Arrange and facilitate the delivery of pre-tenancy training sessions.
9.0 Out of Hours Response
9.1 Act as point of contact for alarm activations and respond to emergencies
9.2 Liaise with staff, contractors and Emergency Services in relation to emergencies.
10.0 Management Companies
10.1 Represent Oaklee Housing at Management Companies AGM and quarterly meetings.
10.2 Set/Agree annual service charge budgets for Management Company on behalf of Oaklee Housing.
10.3 Represent the organisation on the company Board of Management Company as Director as required.
10.4 Ensure that Management Company is compliant with it legal obligations with Companies Registration Office.
10.0 Arrears Prevention, Control and Recovery
10.1 To regularly monitor the payment of rent and other debts, taking prompt and appropriate recovery action in accordance with Oaklee’s policies and procedures.
10.2 To represent Oaklee Housing at cases brought to the Residential Tenancies Board and Court.
10.3 To produce accurate reports on arrears to the Manager of Tenant and Client Services on a regular basis.
11.0 Scheme Services
11.1 To ensure that servicing contractors’ performance is regularly monitored and any complaints resolved.
12.0 Accreditations/Continuous Improvement
12.1 To work with the Housing Team to maintain and improve the housing management service provided and work with colleagues towards quality awards and assessment.
12.2 To take the lead on continuous improvement projects and initiatives as requested by the Manager of Tenant and Client Services.
13.0 Corporate Duties
13.1 To contribute to and play an active part in the overall work of Oaklee Housing.
13.2 To implement positively and ensure compliance with Oaklee’s policies, procedures, codes of practice and initiatives relating to equality and diversity, customer care and health and safety.
13.3 To provide the highest quality services incorporating best standards of practice.