Insert Organisation Name/Logo

[Insert organisation name/logo]

REFERRAL PATHWAYS

This template[i] is for recording the contact details of services that help [insert organisation name] support the health and wellbeing of [insert organisation name] clients. The template includes a list of some key contacts, but because it is not a comprehensive list some statewide service details have been included and blank spaces have been left for you to add other service types or contacts that are relevant to your local setting.

ALWAYS REMEBER CLIENT CONFIDENTIALITY AND PRIVACY WHEN LIASING WITH EXTERNAL SERVICES. ENSURE CLIENT CONSENT IS RECEIVED BEFORE SHARING THEIR INFORMATION.

Service type / Contact names:
Service Name
Worker’s Name / Phone
Fax
Email /
Emergency/crisis general health care
Emergency/crisis mental health care
Emergency housing
Aboriginal Health Service/Aboriginal Medical Service
Aboriginal family violence/
domestic violence (DV) services
Aboriginal Legal Aid NSW
Aged care
ACON (Aids Council of NSW) / Phone: 02 9206 2000
Freecall: 1800 063 060
Hearing Impaired: 02 9283 2088
Fax: 02 9206 2069
Email:
Brain injury information, advocacy and referral / Brain Injury Association NSW / Phone: 02 9868 5261
Freecall: 1800 802 840
Fax: 02 9896 5619

Drug and alcohol support groups
Carers information and support / Carers Association of NSW / Ph: 02 9280 4744
Fax: 02 9280 4755
Criminal justice Information advocacy and referral / Community Restorative Centre NSW / Phone: 02 9288 8700 (M,T,T,F 9-5)
Fax: 02 9211 6518
Email:
Dental care
Diabetes / Diabetes Australia NSW / Phone: 1300 136 588
Fax: 02 9660 3633
Email:
Disability / People with Disability (PWD)
(statewide information and advocacy) / Phone: 02 9370 3100
Freecall: 1800 422 015
Fax: 02 9318 1372
TTY: 02 9318 2138
TTY Toll free: 1800 422 016
Email:
Disability (local services)
Education
Employment and training
Fetal alcohol spectrum and related disorders / Russell Family Fetal Alcohol Disorders Association (rffada) / Phone: 1800 RFFADA (1800 733 232)
Email:
Financial assistance/ counselling
Gambling
General practitioner
Guardianship Tribunal
Health – baby and child
Health – men’s
Health – women’s
Health – youth/adolescent
Hepatitis C Council
Housing (Community/
Housing NSW)
Intellectual disability / Intellectual Disability Rights Service / Phone: 02 9318 0144
Freecall: 1800 666 611 (outside Sydney)
Fax: 02 9318 2887
Email:
Infectious Disease Unit
Legal (Legal Aid NSW/
private legal support)
Link-Up / Phone: 02 4759 1911
Freecall: 1800 624 332
Fax: 02 4759 2607
Email:
Mental health
Mental health – grief and loss counselling
Public Guardian / Phone: 02 8688 6070
Email:
Sexual health
Transitional camps
Women’s shelter
Men’s shelter
Youth refuge

NB: This form may be adapted for individual client files.

[Insert organisation name] Referral Pathways.

Last Updated: [insert Month / Year]

[i] Source: Adapted from Patterson 2000, Good Practice in Multi-agency Linkages: Report on Coordinated Service Responses for Homeless People with Complex Needs, Department of Human Services, Linkages and Protocols for Homeless People Advisory Group, Adelaide.