George H Foster Jr.

4473 Village Drive, DunwoodyGa.30338

Mobile: 404 952 6686

Email:

Position Desired:

Professionally rewarding Automobile Sales Management position that will offer an opportunity for growth and advancement based upon 24 years of Automotive retail sales experience.

Professional Summary:

A self motivated and goal-oriented professional with over twenty years of retail sales and management experience. Driven by the passion to win the customer’s trust and exceed all sales objectives. Recognized as a leader who builds long-term customer relationships.

Education:

BA Psychology/Minor in Communications. AugustaStateUniversity, Augusta Georgia. 1985.

Work Experience

2009 to present Curry Honda, Chamblee Georgia

E-Commerce Director

  • Took sales department from 25 units to 90 units average per month.
  • Instituted process’s and policies that increased CSI and gross profit.
  • Worked with Sales Managers and F&I managers training them to work with Internet Customers.
  • Negotiated contracts with third party vendors and work with marketing company on customer retention.
  • Increased gross profit by 40%.

2008-2009 Heritage Cadillac, Morrow Georgia

E-Commerce Director

  • Increased web traffic by 110 percent and customer satisfaction by ten percent through supervision of the design, development and launch of a more user friendly company website; established a larger internet footprint.
  • Increased conversion rate of customer visits to customer leads by 40 percent.
  • Increased sales from web site by fifty-eight percent generating $46000.00 in net profit.
  • Controlled and reduced marketing costs by thirty-five percent by successful negotiating with third party vendors.
  • Created BusinessDevelopmentCenter to follow up with customer inquiries and post sales concerns resulting in an increase in a customer satisfaction rate from 83 percent to a rate of 97 percent.

2007-2008Jim Ellis Audi, Chamblee Georgia

E-Commerce Director

  • Directed all activities associated with the internet. Provided leadership expertise in planning and delivery of market strategies.
  • Increased customer retention rates by 30 percent by creating marketing campaigns that targeted all 7500 past clients.
  • Recruited and trained sales staff of seven professionals resulting in sales increase from 15 units to 65 units per month.
  • As a result of increased customer retention and trained sales representatives, net profits rose from $15,000.00 to $70,000.00 per month.
  • Assistant Finance Director. Structured deals, contracted clients and negotiated rates with banks.

2003-2007Capital Cadillac, SmyrnaGeorgia

E-Commerce Director

  • Created E-Commerce department; company previously had no E-Commerce strategy or activity.
  • Worked with I.T. teams in developing website and search engine optimization tools.
  • Increased sales by 30 percent; 80 percent of all clients visited web site before coming into store.
  • Increased customer retention rate by 28 percent through E-marketing campaigns for service department.
  • Negotiated $220,000.00 in contracts with third party vendors, which lowered advertising costs by 30 percent.
  • Increased customer satisfaction rates by 12 percent by selecting CRM system that met stores needs in tracking all client activity.
  • Reduced marketing budget by 55 percent, by cutting traditional methods and increasing search engine optimization.

2000-2003Classic Cadillac, AtlantaGeorgia

E-Commerce Director

  • Developed first Cadillac E-commerce department in Georgia.
  • Increased sales by 33 percent, and customer satisfaction scores above the national average through the introduction of CRM tools.
  • Increased sales resulted in company consistently receiving number one rating of Cadillac dealers in Georgia.
  • With new sales processes in place Classic consistently had increases in sales and net profits.
  • Created other profit centers for store on web site. Added accessory store and offered all Finance and Insurance products on line.

1991-2000Lane and Lane Manufacturers Representatives, Atlanta

Georgia.

Vice President of Sales

  • Recruited and trained sales team of 8 people that consistently exceeded all sales goals by at least 15 to 20 percent.
  • Worked with corporate designers and buyers on developing private label programs and marketing campaigns.
  • Test marketed goods and programs for International manufacturers.
  • Responsible for sales, marketing and product implementation in seven states and for over ten million dollars in sales.

Certifications:

Jim Moran and Associates. Finance Law and Compliance

American Financial. Finance Law and Compliance

Reynolds and Reynolds. Finance and CRM

ADP. Finance and CRM

Cobalt. CRM

Other Organizations:

GM Mark of Excellence

American Association of Internet Professionals

Boy Scouts of America. Scout Master for seven years

Knights of Columbus. 4th Degree