ANUP ANAND VAIDYA
Email: | Mobile: +91-9986794507 | LinkedIn: Anup A Vaidya
AnOverview
An accomplished professional with consistent success of over 10 years in achieving sustained revenue and profitable growth in dynamic & changing market
Sufficient experience in managing entire project and process operations with an aim to accomplish corporate plans and goals successfully
Demonstrated experience in leading cross-functional project teams
Abilities in coordinating with cross functional units for running successful business operations and experience of implementing procedure and service standards for business excellence
Adroit in ensuring delivery of high customer service & achieving continued high customer satisfaction
Adroit in areas of time management, attention to details, change management, cost reduction and containment, projects, customer & stakeholder relationships and risk & compliance management
An effective leader with excellent interpersonal, communication, relationship building and organizational skills with proven abilities in the team management
ACHIEVEMENTS
Nominated for CEO recognition award on global platform in 2013/14
Recipient of Take Charge and Excel awards, monthly and quarterly awards
Implemented work flow tool (automation) for the team
Developed documents:
- Suggesting FTE requirement and technology requirement for the new process
- Service Level Agreement; Statement of Work; Job Description; Quality Checklist and Process Maps & Guides
Conceptualised and successfully implemented kaizen ideas ( automation):
- Process automation Idea – accounts for 3 full time employees saves
- Quality check macro - account for 1 full time employee save
EMPLOYMENT SCAN
ANZ Bangalore,
Team Lead for PPSR Team Mar 2016 – Mar 2017
Key Deliverables:
Reconciliation reporting for personal property security register for 4 different business units on monthly basis
Managing team accounts, budgeting and forecasting on monthly, quarterly and annual basis
Coordinate with stake holders on regular basis
Handling and preparing Bi-weekly calls and giving status update to the clients after calls, sending MOM to client and onshore manager about the updates
Cross skilled 100% of the team members in more than 2 work types to help other team when required
Monitor team performance and report on metrics for managerial review
Conduct team skill assessments and nominate participants for training
Conducted team meetings to update members on best practices and continuing expectations
Delegate tasks and set deadlines
Listen to team members’ feedback and resolve any issues or conflicts
Identify and recommend team members for rewards & recognition
Suggesting and organizing team building activities
Handle responsibilities of Subject matter expert (SME)
Project handled:
Project name: Empire
Initiated the project discussion with cross-functional units to document the requirements and to ensure smooth delivery of deliverables in a timely manner
Planned project work keeping in mind high level timelines as requested by the stakeholders
Executed project work with the help of assigned resources
Driven team towards achieving the deadline while maintaining quality
Analysed change requests made by the stakeholders to assess the impact on the ongoing project work
Planning how and when the changes will be communicated, and organizing and delivering the communications messages
Planning activities needed to address the impacts of the change
Ensuring that people involved and affected by the change understand the process change
Assessing training needs driven by the change, and planning when and how this will be implemented
Identifying and agreeing the success indicators for change, and ensure they are regularly measured and reported
Tracked project deliverables
Developed and presented reports on project progress
Maintained communications with project stakeholders and managed expectations
Production Lead for PPSR Team Nov 2011 – Feb 2016
Key Deliverables:
Pivotal in transitioning the Personal Property Security Registration (PPSR) process to Bangalore
Developed documents:
- Suggesting FTE requirement and technology requirement for the new process
- Service Level Agreement; Statement of Work; Detailed Design Document; Job Description; Quality Checklist and Process MapsGuides
Imparting training to Team Members and Quality Officers
Generating reports for managerial review
Conducting team skill assessments and nominating participants for training
Project handled:
Project name: ACN Remediation
As per legal requirement Identified the unprocessed data
Coordinated with functional units including risk and assurance, quality, technology, third party vendors, legal team to ensure complete understanding of the situation and borrowing their support
Conducted reviews and correction of the unprocessed data
Reviewed, evaluated, formulated, executed project plans and schedules
Completed change management assessments
Evaluated and ensured user readiness to accept the change
Track and reported issues identified while implementing the change
Conducted impact analyses, assess change readiness and identify key stakeholders
Managed change communications to stakeholders
Generated reports on weekly basis for facilitating decision making by Senior Management
Prepared and delivered reports and recommendations
Contributed towards successful completion of project as per the agreed timeframe
Production Lead for Esanda CSS TeamMay 2009 - Nov 2011
Key Deliverables:
Handled responsibilities of Subject matter expert (SME)
Imparted training to the team
Monitored escalations and complaints
Tracked performance of team and managed rewards & recognitions for the team
Analyst for Esanda CSS Team Apr 2007 - May 2009
Key Deliverables:
Provided support to the operations
Maintained and updated records of customer’s accounts including details like name, address change, account details etc.
Conducted team meetings and team building activities
Coordinated with stake holders regarding queries or updates
Assisted production lead with visual dashboard management
IDBI Bank,BangaloreApr 2006 - Mar 2007
Sr. Relationship Officer
Key Deliverables:
Interacted with customers and handled their queries
Involved in opening of Demat accounts
Educated the customers on the process for operating trading accounts
SCHOLASTICS
Pursuing Project Management framework (PMI-PMP)
Bachelor’s degree from J.G College
PERSONAL DOSSIER
Address: #1317, 1st floor, 5A cross, 11th Main, Srinivasnagar 2nd phase, BSK 3rd stage, B’lore 560050
Languages Known: English, Hindi, Marathi and Kannada