A message from the Department of Human Services for Home Care providers—new online claiming
We have been piloting Aged Care Online Services with a group of providers and all Home Care providers can now claim online.
Feedback from providers who participated in the pilot of the Aged Care Online Services includes:
“I am happy to advise that we really like this portal as it is a fantastic initiative from the Department …we are really identifying some excellent improvements for our clients from this wonderful web tool.”
You can use Aged Care Online Services to submit forms for entry; departure; hours of service; leave; location; transfer of level; and bulk hours of service. The online system will enable real time access to service and care recipient information and a more efficient claiming process.
To register for Aged Care Online Services, go to online claiming for aged care on the Human Services website at
If you are registered for Aged Care Online Claiming, you do not need to register for Aged Care Online Services. You can log on using the same user ID and password at
If you are registered for Aged Care Online Claiming as a Home Care user only, you will automatically be redirected to Aged Care Online Services when you log on.
If you provide both Home Care and Residential Care, your staff will not be able to access Aged Care Online Services to lodge Home Care claims. Your staff will still be able to use Aged Care Online Claiming and can continue to lodge events for Residential Care.
If you require staff access to commence lodging Home Care claims using Aged Care Online Services you can consider having some staff registered for Residential Care claiming and different staff registered for Home Care claiming.
DHS is working on a solution to allow users to access both Aged Care Online Services for Home Care and Aged Care Online Claiming for Residential Care and will be in contact with providers when this can be implemented.
The attached documents:
- Presentation for Providers
- Hints, Tips and Troubleshooting Guide
may assist you and your staff to use the new online system. Quick reference guides are also available on the Human Services website at
For more information, visit online claiming for aged care at
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