CALICO HOMES

JOB DESCRIPTION

POST:Deputy Manager (Care and Support)

SERVICE AREA:Whitworth Care

SALARY:Circa £19, 000

JOB PURPOSE: To manage, develop and motivate a staff team delivering high quality care and support services

To contribute to the effective running of the home

To work within the requirements of Care Quality

Commission Standards

Support the Care and Support Manager as required in their duties as Registered Manager

To deputise for the Care and Support Manager

RESPONSIBLE TO:Care and Support Manager

RESPONSIBLE FOR: Care Staff

KEY DUTIES AND RESPONSIBILITIES:

  1. To manage the Whitworth Care staff teamto deliver high quality care and support services, in accordance with Company and service based policies and procedures.
  1. To manage, support and develop the team by ensuring staff are positively led through team meetings, one to one supervision, appraisal sessions, and development sessions, and through the implementation of the Company’s policies and procedures.
  1. Participate and assist with the arrangements of team meetings and staff events to ensure effective communication and team work.
  1. To ensure day to day staffing and customer issues are resolved, through deploying staff appropriately to cover planned and unforeseen absences and effective decision making skills.
  1. To proactively manage the team on a day to day basis, responding to queries, identifying service improvement opportunities and providing advice and assistance to the team in order to resolve issues quickly and effectively.
  1. To ensure that services are delivered to a consistently high and constantly improving standard.
  1. To identify, develop and assist in delivering training for the team including induction of new staff.
  1. To be actively involved in the promotion of the service and provide information to the wider community and other relevant agencies.
  1. To ensure that personalised care and risk plans are in place, current, effective and implemented for all customers in accordance with regulatory framework guidance.
  1. Ensure all records are clear, concise, accurate and timely, alerting the Care and Support Manager to any issues that may cause concern
  1. To ensureall the needs of customers are met in line with their individual care and risk plans, promoting a client centred approach and independence to all aspect of customers care.
  1. To adopt and promote a positive approach to service delivery – ensuring regular monitoring and assessment of customer needs to deliver a flexible and adaptable service to accommodate changing needs.
  1. To assist the Care and Support Manager in undertaking quality assurance audits and ensuring all policies and procedures are followed by staff (including safeguarding, data protection, health and safety, and regulatory frameworks).
  1. To assist with the recruitment and induction of new employees in line with procedures.
  1. To involve and consult with customers to ensure that customers are actively involved in service development and improvement and to use this customer feedback to help shape and drive services
  1. To ensure that enquiries, referrals and complaints are managed effectively and in accordance with procedures.
  1. To completeassessmentsfor prospective residents.
  1. To implement the medication procedure, including ordering, booking in, administering and returning medication, and training staff to be competent in this area.
  1. To promote, co-ordinate and facilitate social activities. To ensure customers are well informed, and are offered opportunities for involvement and consultation.
  1. To ensure all health and safety requirements are adhered to including the reporting of all accidents / incidents. To report any Health and Safety issues as they are observed.
  1. To contribute to the effective running of the home, reporting and where appropriate dealing with any issues relating to the facilities.
  1. To establish and maintain effective working relationships with external agencies, engaging and consulting with them in order to develop and improve the delivery of services to our residents.
  1. To develop and maintain a thorough working knowledge of the Whitworth Care policies and procedures, working practices and equipment and to comply with these and work within the requirements of Care Quality Commission Standards.
  1. To work flexibly within the team to ensure the needs of all residents are met.
  1. To embrace and adopt Calico’s behavioural styles.
  1. To undertake such duties, including training, as may be required and which are

commensurate with the salary grading for the post.

  1. To provide on call for out of hours for staff in cases of emergencies.

PERSON SPECIFICATION

POST: Deputy Manager (Care and Support)

Selection Criteria / Essential (E)
Desirable (D) / Source of Evidence
Qualifications
Q1 / Professional Qualifications at NVQ level 3 or equivalent / E / Application & Certificate
Supervisory or Management qualification / D / Application & Certificate
Q2 / Full driving licence / E / Application & Licence
Experience
E1 / Working with older or vulnerable people / E / Application & Interview
Working with residents with dementia / D / Application & Interview
Experience of providing services to diverse groups / D / Application & Interview
E2 / Ability to motivate and develop staff / E / Application & Interview
E3 / Organise work patterns and rotas / E / Application & Interview
E4 / Supervisory / management experience / E / Application & Interview
Working in a residential setting / D / Application & Interview
E5 / Motivating People / E / Interview
E6 / Build confidence, relationships and trust / E / Interview
E7 / Plan and deliver to target / E / Application & Interview
Implementing policies and procedures / D / Application & Interview
Delivering personal care / D / Application & Interview
Skills & Knowledge
S1 / Able to demonstrate an understanding of the needs of older people / E / Interview
S2 / Understanding of working with Care Quality Commission Regulations and Standards, or similar regulatory standards / E / Application & Interview
Ability to identify training needs for staff development / D / Application & Interview
S3 / Ability to organise & prioritise workloads / E / Application & Interview
S4 / Effective time management, prioritising and organisational skills / E / Application & Interview
S5 / Ability to work in a fast paced work environment / E / Interview
S6 / Ability to monitor and manage performance / E / Application & Interview
S7 / Effective decision making skills / E / Application & Interview
Understanding of working with care and risk plans / E / Application & Interview
S8 / Excellent communication, both verbal & in writing / E / Application & Interview
S9 / Computer literate with respect to word processing / E / Application & Interview
S10 / Ability to maintain accurate & up to date records / E / Application & Interview
S11 / Ability to maintain and develop effective working relationships with external agencies / E / Application & Interview
S12 / High degree of self-motivation, initiative and flexibility / E / Application & Interview
S13 / Create a positive & innovative atmosphere / E / Interview
Facilitation of social events & activities / D / Application & Interview

THIS ROLE IS ELIGIBLE FOR A DBS CHECK

BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
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Method of Assessment

AApplication form

IInterview

P Presentation

W Written Exercise

SSkills test

CProduction of Certificate