PROFILE DETAILS

Full Names: Dorcas Chela Chitengi

Date of Birth: 14th February 1982

NRC No.: 366152/67/1

Nationality: Zambian

Marital Status: Married

Religion: Christianity

Mobile No.:+26(0) 969 916347 or 965 444353

Email:

PERSONAL STATEMENT

I am looking for a place in an organization that offers good career advancement and an opportunity to maximize my abilities in the field of my qualifications. I am a trustworthy and flexible individual who adapt to any changing work environment and can demonstrate initiative. I am self-motivated, ambitious and possess the driver to demand the best of myself in any given situation and position of responsibility

PROFILE

I am a self-motivated and goal oriented graduate with excellent Production Management Skills, Marketing Skills, Computer and Business Development Skills, Business Negotiation, Risk Analysis, research, networking, communication and leadership skills and a strong background in project management, sales and marketing/customer service management seeks a challenging role in a fast-paced work environment where deadlines are a priority and handling multiple tasks simultaneously is the norm.

WORK HISTORY

Accounts Executive- Overseas Travel Insurance, Prudential Zambia, May 2016 to date

Sales Personnel, Professional Life Assurance, Zambia, September 2015 to May 2016

Management Trainee/Process Associate, Management Trainee, Konkola Copper Mines plc, Chingola, Zambia, July 2007- January 2009

Manager, RUCHE Enterprises (Z) Ltd, Kitwe, December 2000-December 2008

Internship, Mopani Copper Mines, Kitwe Zambia, December 2005-March 2006:

(Internship) Accounts/Purchasing and Supply Department. Mindolo Ecumenical Foundation Mindolo, Kitwe. Zambia, December 2003- March 2004

EDUCATION

Pursuing a Masters of Business Administration, University of Lusaka, Zambia 2014 to date.

Bachelor of Science Degree (BSc) in Production Management with Credit, The Copperbelt University (CBU), Jumbo Main Campus, Zambia, February 2002- December 2006

Postgraduate Certificate in World-class Customer Service, Zambia, March,2017.

Postgraduate Certificate in Marketing, Zambia Institute of Marketing, Zambia. September, 2016.

Postgraduate Certificate in Process Management, Emerson Educational Services, India in co-operation with Konkola Copper Mines plc, March 2008

Postgraduate Certificate in Supervisory and Management Effectiveness, Gold Fields Business and Leadership Academy, South Africa in co-operation with Konkola Copper Mines plc, July 2007

Junior Secondary School Certificate, St John’s Convent Secondary School, Kitwe, Zambia, February 1996- November 1997

GCE 'O' Level Certificate, St John’s Convent Secondary School, Kitwe, Zambia, February 1996- November 2000

SKILLS AND PERSONAL ATTRIBUTES

Marketing Skills- has the ability to promote and sell products or services, including market research and advertising.

Customer Care Services- ability to provide world class customer service to ensure customer satisfaction with a product or service as well as treat the customer as king, making the customer want to come back.

Analytical skills – Posses the ability to analyse tasks to ascertain maximum adherence to plans and attainment to targeted objectives for the organization.

Oral communication – Proficiency in English, well-spoken professional with the ability to persuade in both positive and negative situations, responds well and participates highly in departmental meetings, Excellent Oral and Written communication.

Computer literacy – Strong computer skills in all MS office applications including Word, Pastel and Excel.

Strategic thinking – has the ability to develop strategies to achieve organizational goals and adopts strategies to changing conditions.

Proven analytical skills - ability to meet deadline and work productively. Adapts at handling steadily increasing levels of responsibility.

Possesses good time management skills- prioritizes work to meet goals or deadlines. Ability to prioritize and manage multiple tasks to meet deadlines.

Genuine proficiency in identifying problems and creating successful solutions as well as relationship cultivation and team leadership.

Languages Spoken: English, Njyanja and Bemba

INTERESTS AND HOBBIES

Church Attendance

Reading

Watching Movies

Acting

Travelling

REFEREES

Namasiku Chileshe Kangwa Chileshe M'fanyana Madima Maunga Kwenda

+260 965 505430 +260 977 377771 Legal Practitioner +260 966455088

+260974770168