New South Wales Ombudsman

Transfer of accommodation services for people

with complex support needs

Easy English December2017

This is the text only version of the Easy English document.
This booklet has some hard words. The first time we write a hard word we write what the hard word means.

About this booklet

This booklet is made by the New South Wales (NSW) Ombudsman.

The Ombudsman

  • is a government person
  • listens to complaints
  • makes sure public services are fair to everyone

A public service might be

  • local council
  • jail
  • services for children
  • disability services.

Right now the NSW government is in charge of houses for people with disabilities.

Soon non-government organisations will be in charge of houses for people with disabilities.

The NSW Ombudsman has a project to

  • look at how the change is working
  • find any problems
  • fix any problems.

What we are doing

The Ombudsman will look at different types of houses for people with disabilities.

We might look at

  • client information
  • plans the government has made to take care of people.

We will fix problems when we find them.

We will visit some houses and talk to staff and residents.

A resident is someone who lives in the house.

We might talk to staff and residents about

  • different ways to do things
  • better ways to do things
  • keeping residents safe and happy.

We might also talk to family members of residents.

If we

  • talk to you

or

  • visit your house

itdoes not mean the Ombudsman is worried about your house.

We will write a report about what we find.

The project will finish in June 2018.

More information

The Ombudsman can talk to you about any disability service.

You can speak to the Ombudsman if you are worried about

  • a person with a disability
  • how a disability service works.

Contact details

If you want to talk to the Ombudsman about this project you can

  • call 9286 1000
  • email

If you want to talk to the Ombudsman about something you can

  • call 9286 1000 in Sydney
  • call 1800 451 524 outside Sydney
  • email
  • go to the website

© Scope (Aust) Ltd. You may use this document for your own personal, non-commercial purposes only. You must not use the document for any other purpose, and must not copy, reproduce, digitise, communicate, adapt, modify the document or any part of it (or authorise any other person to do so) without the prior consent of Scope (Aust) Ltd.

Scope’s Communication and Inclusion Resource Centre wrote the Easy English inDecember 2017 To see the original contact the NSW Ombudsman.The Picture Communication Symbols ©1981–2010 by Mayer-Johnson LLC a TobiiDynavox company. All Rights Reserved Worldwide. Used with permission.Boardmaker™ is a trademark of Mayer-Johnson LLC.ClipArt © Inspired Services, UK.

ISBN: 978-1-925569-77-3