Venu Panta

Siebel Consultant

SUMMARY

  • Have 10 + years of IT experience in System Analysis, Design, Coding, Testing, and Implementation.
  • Past 9 + years, extensively worked as strong Siebel technical resource on various Siebel applications- Siebel Call center, Siebel Sales, Siebel Service, Siebel ePharma ,Siebel eAutomative ,Siebel HTIM Applications,Siebel loyalty ,Siebel eCommunication and Siebel eEnergy.
  • Have experience in Gap Analysis, Design, Configuration, Integration,Migration,Administration and Deployment for Siebel Enterprise Applications.
  • Created/updated Technical design documents and Test Cases as per the business requirements.
  • Strong Knowledge in Siebel architecture and Data Model and proficient with Siebel Tools and Client.
  • Worked on assert based Ordering process and modified Objects as per business requirement.
  • Have experience with installing, configuring and administering Siebel applications.
  • Have experience and knowledge with performance tuning of Siebel implementation.
  • Have experience in implementing Siebel declarative configuration alternatives and best practices
  • Worked on Siebel Open UI and customized Presentaion Model and Physical Layer
  • Worked on Siebel EAI –Integration,Web Services, Integration Objects and VBC’s
  • Experienced on Business Automation using Siebel workflowand assignment manager.
  • Worked on data load by using Siebel EIM process .Prepared IFB files and run the EIM jobs
  • Knowledge on OBIEE dashboards and Reports.
  • Worked on Siebel eScript, VB Script and Business service to validate the Siebel data
  • Created \Customized SiebelUI Objects-Application, Screen, View, Applets and Web Templates, and toggleapplets.
  • Created \Customized Siebel Business layer Objects-BO,BC,Joins,Links,MVG,Pick list.
  • Worked on Siebel Smart Scripts to validate creation of Customer and Siebel Order
  • Prepared QTP and QTPs Scripts to test the Siebel Products.
  • Worked on Visual Basic 6.0 and C++ coding, debugging and testing.
  • Worked and have Good knowledge on Oracle 10/9/8i,DB2 and SQL Server databases
  • Have strong communication, leadership and interpersonal skills.

EDUCATION

  • Master Of Computer Applications (MCA) from Madras University, April ,2002

CERTIFICATIONS

Siebel University Certification for Essentials (7.7)

TRAININGS

S.No / Title / Duration
1 / SiebelUniversity Training for Essentials / 2 Weeks
2 / Siebel Order Management / 2 days
3 / Order and Service Management / 2 Weeks

WORK EXPERIENCE

Organization / Designation / Duration
Natsoft Corporation / Senior Siebel Consultant / Oct’2014 – Till date
NetPolarity Inc., / Senior Siebel Consultant / Jun’2011 – Aug’2014
Wipro Ltd., / Specialist / Apr’2009 – Jun’2011
Satyam Computer Services Ltd., / Module Lead / Aug’2005 – Apr’2009
IBM Global Services India Ltd, / Application programmer / Aug’2004 – Aug’2005
NetSoft Microsystems / Software Engineer / May’2002 – July’ 2004

PROJECT EXPERIENCE

Verizon Telematics, ATLANTA, USA

Senior Siebel Consultant Oct’14- till date

  • Involved in support and monitoring Siebel eCommunication Application.
  • Lead technical team during functional requirements gathering, gap analysis, design, testing, and deployment of configured application
  • Provided Siebel Architecture and System Design for enhancements to current application
  • Designed and implemented technical infrastructure including application servers, database servers, web servers, and client platforms for the development, test, and production environments.
  • Technical lead for the design, development, and production roll out of the user application.
  • Coordinated development efforts of project team members to ensure application design specifications were achieved.
  • Worked on Siebel webservices to send and receive Rebate information from legacy systems.
  • Worked on EAI Siebel Adapter to update and query the Product data to send out to legacy systems.
  • Worked on EAI Data Transformation Engine service to map the data.
  • Worked on PRM ANI Utility Service service to replace the siebel messgae.
  • Worked on EAIDTEScriptService to prepare custom data map.
  • Worked on Siebel Workflow Process to process the opportunity data.
  • Worked on Siebel Open UI to do POC for few business requirements.
  • Worked on extensvily on siebel escript to customize the application.
  • Modify the IFB file and run the EIM job to load the data into Siebel base tables
  • Ensuring developers meet functional and technical design specifications.
  • Implemented the Siebel Best Practices where ever possible.
  • Creating Prototype based on the business requirement document.

National Grid, BROOKLYN,NY,USA

Senior Siebel Developer Jun’11- Aug’14

  • Worked collaboratively with system analysts and technical team on development, troubleshooting the issue.
  • Support for All US OEMs- VW, MB and State farm. Monitor Issue Traks and resolve Siebel issues.
  • Attend SDP discussions, find the root cause and resolve Siebel issues.
  • Work on Siebel QC defects and track them to closure.
  • Check-in modified Siebel code to Dev Server for bug fixes.
  • Work closely with release management to move fixes from Dev to other environments.
  • Support QA team to replicate the issue in iTest environment for their testing.
  • Create new QC defects if any issues found while working on existing QC’s.
  • Work on Ad-hoc requests and prepare custom business service to fix the data. Below are the few examples:
  • Close Account or Inactive Accounts which were failed through regular process.
  • Update missing Phone Number for Contacts which were failed through regular process.
  • Update the Fuel type, for MB and VW VINS which were failed through regular process
  • Assist L2 team by providing Siebel technical knowhow.
  • Debug the PL/SQL procedures and find the root cause for the production issues and provide the fix.
  • Triage Prod issues reported by Users and route to appropriate teams if not Siebel issues.
  • Data Cleansing for bad records in Siebel Prod.
  • Involved in Testing and in fixing of bugs arising out of Unit Testing.

GlaxoSmithKline, PHILADELHIA, PA,USA

Siebel Production Support Lead Apr’08- May’11

  • Involved in support and monitoring Siebel ePharma 8.1 Application.
  • Generated WSDL files using inbound webservices and posted at middle ware.
  • Worked on Sibel Assignment Manager to assign Terrotires and sales rep.
  • Worked on EAI Siebel Adapter to update and query the Order dat to send out to legacy systems.
  • Worked on EAI Siebel write to file and EAI Siebel read from file .
  • Worked on Siebel Smart Scripts to creating Orders and Accounts.
  • Worked on Siebel Workflow Process to send the order confirmation
  • Extracted local db for siebel mobile clients.
  • Worked on Siebel Open UI to do POC for few business requirements.
  • Created mobile clients to work on field for slaes reps.
  • Simulate the Workflow Process to run orders manually.
  • Using SQL plus database application tool wrote complex SQL queries against other Legacy
  • Systems to retrieve data and validate it for Siebel Import process
  • Added Sisbel Assignment attributes to meet the requirments.
  • Worked on Siebel escript to validate the data and custom requirments.
  • Analyzing designs, building and testing screen configurations and application extensions
  • Was involved in Testing and in fixing of bugs arising out of Unit Testing.

Palm, SUNNYVALE, CA, USA

Senior Siebel Application Configurator Jan’08- Mar’08

  • Configuration of Siebel Sales and HTIM to meet the business requirements using Siebel Tools 7.8.
  • Involved in updating functional design by Creating Prototype based on the business requirement document.
  • Prepared Siebel Technical Design document
  • Created Various Workflows to meet the business requirements.
  • Design and development of complex business services and objects for conjunction with workflow processes
  • Created Siebel Integration Objects
  • Involved in Integration and created WSDL file to receive data from SAP PI.
  • Validation on views, screens, and applets using Siebel eScript, Siebel VB and JavaScript depending on level and complexity
  • Extended Table columns for custom fields
  • Worked on EIM task running , preparing Ifb files and Invoke the EIM Task
  • Worked on SQL to dump the data from legacy system to interface tables.
  • Involved in Server administration, Siebel Server Installation and bounce the server and replace the SRF.

General Electric -PRINCETON,NJ,USA

Senior Siebel Applications Developer Nov’07–Dec’07

  • Involved in support, monitoring Siebel ePharma 7.8 application.
  • Handling visibility issues.
  • Worked on Assignment Manager.
  • Interaction with users to resolve the issues
  • Monitoring different Siebel Converge Production Servers
  • Running EIM task and verify the imported results
  • Performed unit testing for configuration

PTC, BOSTON, MA, USA

Senior Siebel Applications Developer Oct’06–Oct’07

  • Configuration of Siebel Sales and marketing to support the client’s business requirements using Siebel Tools 7.8.2.5
  • Involved in updating functional design by Creating Prototype based on the business requirement document.
  • Involved in Designing technical design document
  • Worked on configure, plan, design, set up Campaigns and execute them
  • Created Marketing Plans, associate the Plan tactics to the Marketing Plans
  • Worked on Create, Modify Offers, Email Offers, Web Offers and Associating literature to the offers
  • Setting up the Marketing Segments, Criteria Blocks, Using Segment Tree Designer
  • Setting up Web Marketing and configuring the Marketing Web Templates, Web Offers pages
  • Setting up Positions, Responsibilities for the complete Marketing module
  • Configured Links and Pick lists as a part of customization.
  • Created and configured business objects, business components, screens, views, applets, multi-value links and MVG to reflect all the changes made according the requirements.
  • Created Various Workflows to meet the business requirements.
  • Added Assignment Attributes as per client requirement
  • Worked on Siebel Proposal Generation.
  • Involved in Unit testing

Nissan, DALLAS,TX, USA

Senior Siebel Module Configurator Feb’06 – Sep’06

  • Configuration of Siebel e Automotive Application to support the client’s business requirements using Siebel Tools 7.8.
  • Updated Technical Design Document as per the Client Requirements.
  • Involved In effort estimation
  • Configured Links and Pick lists as a part of customization.
  • Created and configured business objects, business components, screens, views, applets, multi-value links and MVG to reflect all the changes made according the requirements.
  • Configured static and dynamic Drilldowns.
  • Worked on Approval process using Universal Inbox
  • Used workflows as per client requirement
  • Involved in Unit testing.

JANSSEN CILAG, UK

Siebel Configurator Aug’05 –Jan’06

  • Full lifecycle upgrade conversion - planning, analysis, design, development and implementation from Siebel e Pharma 6.2.3 to Siebel e Pharma 7.7 in a NT environment
  • Contributed in creation of the Pre- upgrade requirements and analysis.
  • Prepared process flow diagrams and Pre- upgrade activities.
  • Participated in initial project scoping and prepared Business Requirements and Proof-of-Concepts
  • Contributed the Post upgrade activities.Prepare check list of Tables with extended columns
  • Apply customized extension columns through Tools 7.x.Installed Upgrade Siebel Gateway Server,Upgrade Siebel Servers
  • Worked on siebel Correspondence and correspondence templates.
  • Siebel Tools developer for application configuration of screens, views, modification of business components
  • Used eScripter and Siebel VB to manage customization of Siebel application, data display and automation
  • Configuration of Siebel Assignment Manager and Work Flow Processes based on Business Requirements
  • Planning and installation of Siebel Architecture and Application.Modification of Applets, Business Components with Siebel Tools

1