Campus Readiness Framework

Focus Area / Objectives / Typical Questions / Typical Deliverables
Project Team Training Development & Effectiveness / Provide the project team members with the supplemental knowledge and skills to enable participation and success. / What tools and methods are team members expected to use/ follow?
Would additional understanding of software/ applications inform design decisions? / Project Team Training Plan
Phase Kickoff Materials
Foundational Education materials
Project Team Training Cost
Project Team Training Schedule and Tracking
Leadership Alignment / Assist the leadership team/ sponsors to visibly commit to the vision of change
Assist the leadership team with the development of tangible action plans to support the change / What messages do leaders need to deliver and/or endorse?
What ‘contract’ has been established with the sponsor and steering committee to establish roles and expectations / Leadership Information Sessions
Sponsor worksheet
Communications and Engagement / Create a communication exchange process that involves all key internal and external stakeholders, to prepare them for the change and to get their input into the change process.
Conduct programs and activities to move stakeholders from awareness and understanding to support, buy-in and ownership. / Who are the stakeholders?
How will we communicate with and engage them?
What messages need to be delivered, who needs to deliver them and when? / Communication Plan
Communication Vehicle Inventory and/or vehicle development
Communications Content
Focus Groups to discuss designs and/or functionality
Presentations at meetings e.g. AMG, SCAD/DCS
Feedback sessions
Demos
End User Testing
Department Readiness / Identify what skills, behaviors and values will be required by the process & system changes.
Develop and implement strategies to motivate those directly impacted by organizational or work process changes
Identify the activities that the impacted business/ department or site will need to perform to prepare for Go-Live.
Where applicable, provide prescriptive information regarding cutover and preparation activities. / How will the project impact the various stakeholder groups?
How will stakeholder groups transition from the current to future state? What tasks must a department perform to be ready for go-live?
What must a user understand and do prior to go-live?
Which stakeholders might act as change agents, system testers, trainers and/or power users? / Change Impact Assessment - Identify specific impacts and implications of change on roles and skills
User participation in testing
Users identified as trainers/ power users
Calendar of key activities
Data Cleanup
Data conversion
Go Live Checklist
Updates to Policy and Procedure documents
Training and Documentation / Ensure effective training and performance support for all stakeholders, before, during and following the implementation
Ensure individuals are able to function effectively in the “new” organization
Ensure stakeholders have appropriate access to tools and technology. / How will stakeholders learn to do their jobs and use the new system?
What are the best methods for training stakeholders?
What supporting materials need to be updated and/or developed? / Stakeholder Analysis
Role to Position Mapping
Training Needs Assessment
Training Approach/ Strategy
Development Estimates
Real Life scenarios & data
Training & Exercise Materials
Training Schedule
Procedure Documents
Quick Reference Cards
Production Support Readiness / Ensure a transition plan from project to support.
Ensure transition of knowledge from project team members to support team.
Define a Go-Live as well as a long-term support strategy. / What mechanisms must be in place for ongoing support?
What knowledge/skills must be transferred from the project team to the support team?
How will future enhancements / changes be governed? / Skills Inventory
Project Documentation Inventory
Organization and storage of project documentation
Transitional Support Processes
Ongoing Support Processes
Capability Transfer Sessions

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