STEVEN J. MEURER, MBA/MHS, Ph.D.
670 Trillium Lane (770) 925-4819(h) or (404) 501-5645(w)
Lilburn, Georgia 30047
EXPERIENCE:
8/2004 toDeKalb Quality InstituteExecutive Director
PresentDecatur, Georgia
∎Provides all quality, service and patient safety support for DeKalb Regional Health System.
∎Leads the clinical integration efforts between DeKalb Regional Health System and its PHO.
∎Duties include: implementing a measurement program for all hospital departments using scorecards, developing pay for performance models for physicians and hospitals, administering, analyzing and disseminating patient, physician and employee satisfaction scores, monitoring and managing an expanding database of quality, safety and service indicators, and supporting physicians and hospital employees in improvement efforts.
6/2002 toSt. Mary Medical CenterVice President,Operations /
8/2004 Langhorne, Pennsylvania Performance Improvement
Administrative responsibility for Surgical Services, IT, Physical, Occupational and Speech
Therapies, Pain Management, Research, Holistic and Wellness Center, Employee Health, Performance Improvement, Quality and Patient Safety, Pharmacy, Social Work, Risk and Utilization Management, and contracts with the Sleep Lab, Dialysis and Anesthesia.
∎Developed and implemented a measurement program for all hospital departments using Critical Success Factors under finance, quality, safety, growth, people and service.
∎Developed a methodology for improvement and facilitated a number of changes leading to measurable improvements in Critical Success Factors.
∎Developed a process of examining satisfaction scores for patient care and support departments, which has led to significant improvements in patient satisfaction.
∎Met stretch targets in growth, finance and quality goals for operational departments as demonstrated by budget numbers and a quality collaboration with a local insurer.
6/2001 toBJC Health CareDirector, Patient Safety Program
6/2002Washington University Lecturer
Saint Louis UniversityResearch/Teaching Assistant
St. Louis, Missouri
Assessed patient safety practices in 12 hospitals and developed and executed strategies for system-wide patient safety infrastructure.
Obtained and directed the appropriate resources for an AHRQ multi-year grant related to the
development of a patient safety reporting and surveillance system.
Taught Quality in Healthcare to Masters of Health Administration students.
Provided primary support to faculty endeavors related to Quality Improvement, Healthcare Management and Strategy, and Statistics.
6/1998 to Numerof & Associates, Incorporated Strategic Management Consultant
6/1999St. Louis, Missouri
Directed the re-design of the nursing management structure at Yale-New Haven Hospital, Miami Valley Hospital, and St. Luke’s Hospital.
Gave seminars on effective relationship management skills and outcomes development.
Steve Meurer, page 2
7/1995 toUniversity of Pittsburgh Medical Center Associate Vice President
6/1998Pittsburgh, Pennsylvania
Operational span of control increased from 7 to 12 departments with 300 people.
Obtained grants for and created a hospital based Center for Complementary Medicine.
Started and assumed the role of Executive Director of the Shadyside PHO.
Developed a true cost system for Surgical Services.
Assisted in redesigning of the hospital’s quality program to focus on outcomes, and began a resource utilization process which was a part in over a million dollars of savings.
6/1992 toOrlando Regional Healthcare SystemAdministrative Director
7/1995Orlando, Florida
Operationally responsible for 17 departments in 6 facilities with 400 employees, as well as control over the Orthopedics and Cardiology product lines.
Directed the development and construction of a 20 suite operating room and all support areas.
Developed Critical Success Factors measuring department’s financial and quality indicators.
Developed a product review/cost analysis process that has led to over $500,000 in savings.
Worked with a variety of information systems to facilitate the change of surgeon practice patterns, which resulted in increased quality and decreased cost per discharge.
Reduced staff turnover from 33% to 5%.
EDUCATION:
1999 to 2002Saint Louis University, Saint Louis, Missouri
PhD Program in Health Services Outcomes Research; GPA 3.9
Dissertation topic was the Measurement and Evaluation of Quality Improvement in Healthcare.
Attended an invite only session on Healthcare Quality Improvement at Dartmouth College.
Only doctoral student to be inducted into Delta Omega – the Honorary Public Health Society.
1996Intermountain Health Care System, Salt Lake City, Utah
Certificate in Healthcare Quality and Informatics
1990 to 1992University of Florida,Gainesville, Florida
Master of Business Administration and Master of Health Science; GPA 3.4
Entrepreneurship Program
1985 to 1989College of the Holy Cross,Worcester, Massachusetts
Bachelor of Arts in Psychology; GPA 3.3
Pre-Medical Program
REFERENCES, PRESENTATIONS and AWARDS:
2004Meurer SJ, Counte MA, Rubio, DM, Arrington, BA: Measuring a Hospital’s Ability to Improve. American Journal of Medical Quality, Sep/Oct 2004, Vol 19 (5): 214-22.
”Update on Quality Improvement in Healthcare”, presentation at the Pennsylvania Institute of CPAs Annual Conference, Hershey, PA.
Adjunct Faculty member of the Temple University Fox School of Business.
Chosen as a reviewer for the International Society for Quality In Healthcare’s Annual Conference.
Steve Meurer, page 3
2003”Improving Patient SatisfactionScores”, presentation at the NRC/Picker Symposium, Boston.
”Structuring for Patient Safety”, presentation at the 35th Annual Temple Healthcare Administration Conference, Philadelphia.
"Implementing Quality Improvement in Healthcare”, presentation at the Annual International Society for Quality in Healthcare Conference, Dallas.
Teaching assistance for quality, performance improvement and outcomes to the Fox School of Business and Healthcare Management at Temple University.
2002Teaching assistance for quality, performance improvement and outcomes to the Fox School of
Business and Healthcare Management at Temple University.
Meurer SJ, Rubio, DM, Counte, MA, Burroughs, T: Development of a Healthcare Quality ImprovementMeasurement Tool: Results of a Content Validity Study, In Hospital Topics, Spring , 2002, 80(2): 7-14.
Best Student Led Paper, Business and Health Administration Conference, February, 2002.
Development of a Healthcare Quality Improvement Measurement Tool: Results of a Content
Validity Study.
Won the 2002 Mary Levy Gumble Award as the top doctoral student in health services research and health care administration voted on by the professors.
2001 Counte MA, Meurer SJ: Issues in the implementation of Continuous Quality Improvement in healthcare, International Journal for Quality in Health Care, June, 2001. 13(3): 197-207.
”Development of a measure and scale for Continuous Quality Improvement Implementation”, a poster presented at the Annual Health Services Research Conference, Atlanta.
Sigma Xi Award for Outstanding Scientific Research, “Developing a Measure for Continuous Quality Improvement: Examining the Results of a Content Validity Study”. Saint Louis University’s Seventh Annual Research Day Symposium.
2000“Issues in the Implementation of Continuous Quality Improvement”, a poster presented at the
International Society for Quality in Healthcare Annual Meeting, Dublin, Ireland.
“Measuring Outcomes Across the Continuum”, presented at the Quality Forum, St. Louis.
1999“The Strategic Role of IT in Healthcare”, presented at the 1999 American College of Healthcare
Executives conference, Chicago.
“Outcome Measurement in Healthcare”, presented to the Women in Health Administration, St. Louis.
“Relationship Management to IT Professionals”, presented to Aspect Telecommunications, Vancouver.
“Physician buy-in, scientific data crucial to CAM programs”, by Ed Egger, published in Health Care Strategic Management, Volume 17, Number 8, August.
1998“Margin of success”, letter published in Hospitals and Health Networks, October 20.
“OR costing and an MD ‘report card’”, published in OR Manager, Volume 14, No 7, July.
“Managing Care in the Operating Room”, published in the December 14, 1998 issue of SMART OR.com.
“Developing a Complementary Medicine Center in an Allopathic Hospital”, presented at the Health and Life Enrichment Expo, Pittsburgh.
ASSOCIATIONS:
International Society for Quality in Healthcare
American College of Healthcare Executives
Society for Medical Decision Making
Academy for Health Services Research and Health Policy