► Shoe and Purse Rotation / Shoe and Purse Rotation
Create Date: 15 Dec 2009
Revised Date: 6 Feb 2015
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APPROVAL
Process Owner(s):Approval: /
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Retail District Managers
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Cindy Kauffman, Vice President of Donated Goods
Robert Smith, President and CEO
1.0 PURPOSE :
The purpose of this SOP is to ensure that all processes performed within our Retail Store(s) are consistent and uniform. It will alleviate confusion and aid in the training of our associates. It will also enhance our customer service, increase sales, and ensure efforts are made to consistently provide our customers with greater and more frequent choices of product. Ultimately these procedures will protect the donations given to our Retail Store(s) from theft, damage, or any other harm.
2.0 INTENT :
To provide Store Management procedures for processing, rotating and salvaging shoes and purses in order to provide quality merchandise and maximize the worth of the donations.
3.0 RESPONSIBILITES :
· District Manager(s)
Monitor assigned Retail Store(s) operation
Audit assigned Retail Store(s) for compliance
Maintain and Update SOP manual
Review procedures for feasibility and effectiveness
Train Management Staff(s) on procedure(s)
· Store Management
Maintain assigned Retail Store
Inform associates of procedures
Ensure compliance
Train associates in specific areas of responsibility
Ensure associates are held accountable for procedures contained within
4.0 PROCEDURES :
· All shoes and purses are to be marked with the production number of the week.
o Example, all shoes and purses processed during the first week of the new year will be numbered 1, all shoes and purses processed the second week of the year are numbered 2 through to the last week of the year, which are numbered 52.
· Once the shoes and purses are processed and placed on the sales floor, they will remain on the shelves for a period of two weeks.
· Any shoes or purses remaining on the sales floor at the third week are to be pulled, rubber banded, and properly packed in gaylords marked “Salvage Shoes” or “Salvage Purses”
· Salvage Gaylords are to be shipped to the warehouse (with the appropriate BOL, if applicable).
5.0 Tagging and Marking Procedures:
· Shoes
o Shoes, sneakers, slippers, etc. are to be marked on the sole using a grease pencil with the number of the week in accordance with the rotation schedule attached.
o Care should be exercised to ensure that none of the grease pencil markings are done in such a fashion as to damage or stain the item being marked for sale.
o The shoes processor should choose a color that can be easily seen by the customer and fellow associates.
o Should the processor determine that the item cannot be marked directly, a plain white tag with an attached string should be marked with the week and attached to the shoe in a safe manner.
· Purses, Belts, Hats, Ties
o So as not to damage the merchandise, use the plain white tag with the attached string.
o The processor should write the number of the week per the rotation schedule and attach the tag in the case of purses to the hand strap, belts through the buckle, ties through the tie holder on the reverse side, hats around the back head band adjuster or around the button on the top of the hat.
o In all cases the processor should insure that the placement of the tag will be easily viewed by associates and customers.
Acknowledgement: I have read and agree to follow the procedure described above. I understand that failure to follow this procedure may result in corrective action.
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