Sunhaven Hostel

RACS ID: 0346

Approved provider: Ashford Ageing Care Facility Inc

Home address: 10-14 Kneipp Street ASHFORD NSW 2361

Following an audit we decided that this home met 42 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 03 November 2019.
We made our decision on 28 September 2017.
The audit was conducted on 15 August 2017 to 16 August 2017. The assessment team’s report is attached.
We will continue to monitor the performance of the home including through unannounced visits.

ACTIONS FOLLOWING DECISION

Since the accreditation decision, we have undertaken an assessment contact to monitor the home’s progress and found the home has rectified the failure to meet the Accreditation Standards identified earlier. This is shown in the ‘Most recent decision concerning performance against the Accreditation Standards’ listed below.

Most recent decision concerning performance against the Accreditation Standards

Since the accreditation decision we have conducted an assessment contact. Our latest decision on 06 December 2017 concerning the home’s performance against the Accreditation Standards is listed below.

Standard 1: Management systems, staffing and organisational development

Principle:

Within the philosophy and level of care offered in the residential care service, management systems are responsive to the needs of care recipients, their representatives, staff and stakeholders, and the changing environment in which the service operates.

1.1 Continuous improvement Met

1.2 Regulatory compliance Met

1.3 Education and staff development Met

1.4 Comments and complaints Met

1.5 Planning and leadership Met

1.6 Human resource management Met

1.7 Inventory and equipment Met

1.8 Information systems Met

1.9 External services Met

Standard 2: Health and personal care

Principles:

Care recipients’ physical and mental health will be promoted and achieved at the optimum level in partnership between each care recipient (or his or her representative) and the health care team.

2.1 Continuous improvement Met

2.2 Regulatory compliance Met

2.3 Education and staff development Met

2.4 Clinical care Met

2.5 Specialised nursing care needs Met

2.6 Other health and related services Met

2.7 Medication management Met

2.8 Pain management Met

2.9 Palliative care Met

2.10 Nutrition and hydration Met

2.11 Skin care Met

2.12 Continence management Met

2.13 Behavioural management Met

2.14 Mobility, dexterity and rehabilitation Met

2.15 Oral and dental care Met

2.16 Sensory loss Met

2.17 Sleep Met

Standard 3: Care recipient lifestyle

Principle:

Care recipients retain their personal, civic, legal and consumer rights, and are assisted to achieve active control of their own lives within the residential care services and in the community.

3.1 Continuous improvement Met

3.2 Regulatory compliance Met

3.3 Education and staff development Met

3.4 Emotional Support Met

3.5 Independence Met

3.6 Privacy and dignity Met

3.7 Leisure interests and activities Met

3.8 Cultural and spiritual life Met

3.9 Choice and decision-making Met

3.10 Care recipient security of tenure and responsibilities Met

Standard 4: Physical environment and safe systems

Principle:

Care recipients live in a safe and comfortable environment that ensures the quality of life and welfare of care recipients, staff and visitors

4.1 Continuous improvement Met

4.2 Regulatory compliance Met

4.3 Education and staff development Met

4.4 Living environment Met

4.5 Occupational health and safety Met

4.6 Fire, security and other emergencies Met

4.7 Infection control Met

4.8 Catering, cleaning and laundry services Met

Home name: Sunhaven Hostel Date/s of audit: 15 August 2017 to 16 August 2017

RACS ID: 0346 6

Audit Report

Name of home: Sunhaven Hostel

RACS ID: 0346

Approved provider: Ashford Ageing Care Facility Inc

Introduction

This is the report of a Re-accreditation Audit from 15 August 2017 to 16 August 2017 submitted to the Quality Agency.

Accredited residential aged care homes receive Australian Government subsidies to provide quality care and services to care recipients in accordance with the Accreditation Standards.

To remain accredited and continue to receive the subsidy, each home must demonstrate that it meets the Standards.

There are four Standards covering management systems, health and personal care, care recipient lifestyle, and the physical environment and there are 44 expected outcomes such as human resource management, clinical care, medication management, privacy and dignity, leisure interests, cultural and spiritual life, choice and decision-making and the living environment.

Each home applies for re-accreditation before its accreditation period expires and an assessment team visits the home to conduct an audit. The team assesses the quality of care and services at the home and reports its findings about whether the home meets or does not meet the Standards. The Quality Agency then decides whether the home has met the Standards and whether to re-accredit or not to re-accredit the home.

During a home’s period of accreditation there may be a review audit where an assessment team visits the home to reassess the quality of care and services and reports its findings about whether the home meets or does not meet the Standards.

Assessment team’s findings regarding performance against the Accreditation Standards

The information obtained through the audit of the home indicates the home meets:

·  42 expected outcomes

The information obtained through the audit of the home indicates the home does not meet the following expected outcomes:

·  2.4 Clinical care

·  3.2 Regulatory compliance

Scope of this document

An assessment team appointed by the Quality Agency conducted the Re-accreditation Audit from 15 August 2017 to 16 August 2017.

The audit was conducted in accordance with the Quality Agency Principles 2013 and the Accountability Principles 2014. The assessment team consisted of two registered aged care quality assessors.

The audit was against the Accreditation Standards as set out in the Quality of Care Principles 2014.

Details of home

Total number of allocated places: 18

Number of care recipients during audit: 18

Number of care recipients receiving high care during audit: 7

Special needs catered for: Not applicable

Audit trail

The assessment team spent two days on site and gathered information from the following:

Interviews

Position title / Number /
Manager / 1
Assistant manager / 1
Registered nurse/supervisor / 1
Care staff / 8
Board member/treasurer / 1
Office assistant / 1
Catering staff / 1
Care recipients and/or representatives / 13
Volunteer / 1
Laundry staff / 1
Cleaning staff / 1
Maintenance staff / 1
Work health and safety/infection control committee member / 1
Fire officer / 1

Sampled documents

Document type / Number /
Care recipients’ files / 7
Accident/incident report forms / 7
Medication charts / 7
Personnel files / 3

Other documents reviewed

The team also reviewed:

·  Catering, cleaning and laundry: NSW Food Authority audit, menu, care recipients likes and dislikes, food safety program, dietician review of menu, cleaning duties

·  Clinical care: daily treatment charts, wound charts, clinical indicator statistics, care recipient sensory checks, clinical policies and procedures; medication management, use of restraint, behaviour management

·  Continuous improvement: plan for continuous improvement, audits, surveys,

·  Education and staff development: annual assessments, meeting calendar with education noted, staff training records

·  Fire, security and other emergencies: care recipient evacuation information, fire equipment testing records, emergency information

·  Human resource management: job descriptions, rosters, staff handbook, staff performance appraisals

·  Infection control: monthly statistics

·  Information systems: policies and procedures, communication and appointment diaries, meeting minutes, archive register, volunteer handbook, newsletters

·  Inventory and equipment and external services: service provider list, service agreements and licences, insurances

·  Leisure interests and activities: weekly activities program, policy on activities, individual activities description and assessments

·  Living environment: preventative maintenance schedules, water temperature monitoring records, appliance test register, maintenance record book, checklists

·  Medication management: weekly medication check chart, faxes from pharmacy, medication incident reports, ward register of drugs of addiction, medication returns register

·  Occupational health and safety: safety data sheets, meeting minutes, risk assessments

·  Planning and leadership: mission, aims and philosophy statements, management and meeting structures

·  Regulatory compliance: self-assessment report for reaccreditation, NSW Food Authority license, staff, contractor, allied health and volunteer police check monitoring systems, professional registrations, annual fire safety statement

·  Security of tenure: resident and accommodation agreements, respite agreements, resident handbook

Observations

The team observed the following:

·  Administration of medications

·  Australian Aged Care Quality Agency re-accreditation audit notice displayed

·  Building security measures

·  Care recipients participating in recreational activities

·  Cleaning in progress including use of equipment, trolleys and wet floor signage

·  Completed building work – library and computer lab

·  Dining environment during midday meal service, staff serving meals including the use of specialised eating equipment, supervision and assisting care recipients, serving of morning and afternoon tea

·  Equipment and supply storage areas, including chemicals, oxygen, archives and clinical supplies

·  Fire monitoring and firefighting equipment and signage, evacuation information, sprinkler system, emergency evacuation bag

·  Infection control resources: hand washing stations and appropriate use of personal protective equipment, sharps containers, outbreak management supplies, colour coded cleaning equipment, hand sanitiser dispensers throughout the home, waste disposal facilities, spill kit

·  Information noticeboards - staff and care recipients

·  Supportive and caring interactions between staff and care recipients

·  Internal, external complaints information available and the lodgement box for secure lodgement

·  Living environment

·  Menu on display

·  Mission statement displayed

·  Nurse call system in operation including care recipient access

·  Secure storage of care recipient documentation

·  Storage of medications, including schedule 8 medications

Assessment information

This section covers information about the home’s performance against each of the expected outcomes of the Accreditation Standards.

Standard 1 – Management systems, staffing and organisational development

Principle:

Within the philosophy and level of care offered in the residential care services, management systems are responsive to the needs of care recipients, their representatives, staff and stakeholders, and the changing environment in which the service operates.

1.1 Continuous improvement

This expected outcome requires that “the organisation actively pursues continuous improvement”.

Team’s findings

The home meets this expected outcome

Sunhaven Hostel actively pursues continuous improvement across all four Accreditation Standards. The identification of areas for improvement occurs through scheduled audits, and feedback mechanisms at regular meetings for care recipients, their representatives, management and staff. The comments and complaints system, surveys and direct feedback from care recipients, their representatives and staff also contribute to the home’s improvements. Improvements are identified, documented, and monitored to ensure satisfactory outcomes are achieved. Staff are aware of how they can contribute to continuous improvement initiatives and confirm they are involved in continuous improvement activities. Interviews with care recipients, representatives and staff confirm feedback has resulted in improvements for care recipients. Recent improvements relating to Accreditation Standard One include:

·  A new phone system has been installed to address the inefficiencies in the old system. The new cordless system covers the whole building, with no dead spots. Phones can now be taken to care recipients in their rooms for them to have private conversations. The new phones also have a microphone and speaker so that group phone calls can be made, facilitating phone meetings. Calls can be transferred around the building and a phone has been placed in the laundry which has improved staff communication and time management.

·  It has been identified that it is more efficient to pay trainers to attend the home rather than trying to send staff away for training due to the home’s remote location. By doing this more staff are able to attend and benefit from the training. In addition a computer lab has been built and set up with two computers. Two staff are completing online dementia training and staff are able to access webinars and complete training DVD’s in groups to achieve better learning outcomes. Staff are enthusiastic about the new training options available to them.

·  It has been identified that a mattress alarm system will assist with monitoring care recipients who are at risk of falling and wandering in the night. The system has been purchased and is awaiting the availability of an electrician to install the system in all care recipient rooms. It is hoped this will support improved care outcomes for care recipients once it is installed.

1.2 Regulatory compliance

This expected outcome requires that “the organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines”.

Team’s findings

The home meets this expected outcome

There are systems to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines. The assistant manager monitors legislation, regulations and guidelines and updates policies and procedures in response to changes. The home has access to information directly from an industry peak body and the Department of Health. Communication to staff about changes in policy and procedure occurs through meetings, one to one and staff education programs. Examples of compliance with regulatory requirements specific to Accreditation Standard One - Management systems, staffing and organisational development include:

·  Implementation and maintenance of a system to ensure all staff, volunteers and relevant contractors have current criminal history checks.

·  Care recipients and stakeholders have access to information about internal and external complaint mechanisms.

·  Care recipients and their representatives were notified of the re-accreditation audit via notices in the home, letters and at meetings.

1.3 Education and staff development

This expected outcome requires that “management and staff have appropriate knowledge and skills to perform their roles effectively”.

Team’s findings

The home meets this expected outcome

There are processes to ensure management and staff have the appropriate knowledge and skills to perform their roles effectively. The review of documentation and interviews with management and staff demonstrate training needs are identified through annual performance appraisals. Mandatory education which includes competency assessments ensures staff have the necessary knowledge and skills to meet the needs of the care recipients in their care. Visiting guest speakers, qualified staff, education DVD library, webinars and on line training opportunities are used to ensure a variety of training is provided. There is a recruitment procedure and orientation process for new staff. All staff interviewed reported they have access to education on a regular basis. The review of education documentation and interviews confirmed education has been provided in relation to Accreditation Standard One. Examples include new staff orientation and use of new equipment.