CV of Gaurang – Project Coordinator / Business Analyst
GAURANG P. R.
Business Operations | Project Management | Business Analyst | Development
SENIOR LEVEL PROFESSIONALS with experience in
OPERATIONS MANAGEMENT and PROJECT MANAGEMENT
Contact: +971 (52) 844-2129
Email# LinkedIn# https://ae.linkedin.com/in/gaurangr
An Overview
Project Manager/Business Analyst with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. I am carrying Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.
I worked with product and service based organization with Government, Public & private sector Units, Ministry, IT & Non-IT client and exposure to domestic and foreign market (US, Australia, NZ, Netherlands, UAE) and handled the team of 35+ resources along with managerial, non-managerial, functional and administrative aspect of the projects life cycle
profile summary
INDUSTRY / DOMAIN
E-commerce, E-Governance / Health Care/Insurance, Mediclaim / VTS, ITS, Fleet ManagementSEO, SEM, GA, Lead Management / Telecom (Billing, Invoices, Inventory) / Traffic & Transport, GPS, GIS
BPO, Call Centre, Customer Care / Digital Sales & Marketing / Mobile App Development
MLM, Social Media Campaigns
Education & Training, E-Learning / Product Development & Promotions
Banking & Finance, E-Marketing / Road, Infrastructure, Utility
Oil and Petroleum
TECHNOLOGY / METHODOLOGY
Agile, Scrum, SDLC, STLC, OOPS / MSOffice Suit (Word, Excel) / CRM, CMS, SMS, LMS, QMSOSCommerce, Zoomla, WordPress / PHP, ASP, JSP, .Net, C++ / Eventum, RedMine, SnagIt, BIRT
PMBOK, CMMI, ITIL Environment / HTML, XML, CSS, JS, JQuery / SQL Server, Oracle, MySQL, Access
TRAINING & COURSES / ACADEMIC QUALIFICATION
· Professional training in VB.Net (A+) – 2005
· Certificate in E-Commerce (Topper) - 2004
· Certificate Desk Top Publishing(DTP) – 2003
· Certificate in Computing (CIC) – 2001 / · Masters of Business Administration (MBA) - 2016
· Advance Postgraduate Research (M.Phil.) - 2007
· Masters in Computer Application (MCA) – 2005
· Bachelors in Science (B.Sc.) - 2002
core competencies
BUSINESS OPERATIONS / PROJECT MANAGEMENT / PORTFOLIO GOVERNANCEü Multisite Operations
ü Process Streamlining
ü Client Relationship
ü P/L, Risk Management
ü Inventory Control
ü Change Management
ü Coordination/Monitor
ü Logistics Planning
ü Field Resource Plan
ü Facility Management / ü Delivery Management
ü Training & Demo
ü Turnkey Project Management
ü QA Control & Analysis
ü SW design, develop, Implement & support
ü Content Writing
ü People Management
ü Budget/Cost Control
ü Issue Management / ü Global Team Leader
ü PMO Budgeting
ü Data Reconciliation
ü Financial Reporting
ü Methodology Implementation
ü 24*7 Service Support
ü RFP, Cost Estimation
ü Monitoring & Control
ü Supply Chain
Achievements & Accomplishments
Ø Full maintenance support of project spread across 4 region and over 93 operations sites
Ø Managed up to INR 109.2 million budget projects and achieved project scheduled goals.
Ø Saved $10 million in costs by choosing a new network service provider of SIM Card and reconciliation of missing demand draft
Ø Trained 500+ personnel (site in-charge, client coordinator, end user) at 25+ client locations spread across PAN Nation in short span of time and created training material, S/W manual and PPTs.
Ø Played major role in the salvaging of a INR 27million - project with Indian Oil Corporation
Ø Providing support through web applications and dedicated infrastructure to accommodate 10,000 + Truck Lorries s already provided with GPS based device (fleet management)
Ø Increased sales up to 4 times by implementing alliances business and increasing product visibility
Ø Worked on 8 project simultaneously with functional, administration and managerial aspect
Ø Successfully implemented end to end PMO for more than 4 clients across the country
Ø Promoted to senior project manager for exceeding expectations: chosen out of 1 of 5 associates, to work on multiple projects, for promotion in review period
Ø Set up Help Line –with 7 days working in a week from 8 AM to 8 PM (without any / Sunday / holiday) with a call center facility with dedicated lines (Toll free number) in order to register the complaints/queries by any stake holder and monitor /track with the complaint number the status/final solution to the problem.
Ø Managed affiliations with 20 alliances at a time in order to maximize digital sales
Ø Ensured that in no case penalty charged for non-availability of help line system, delay in replenishment of inventory, non-availability of field resources and safety breach at site locations for consecutive 30 months
Ø Led a team of professionals responsible for implementing an Vehicle Tracking system that involved over 30 onsite and as many offsite personnel working across 112 locations.
Ø Selected to present to and train multiple groups on technical applications (train the trainer)
career highlights
PROJECT MANAGER / PROJECT CO-ORDINATOR
Ø Worked with CMM Level 3 company and followed Quality process CMMI
Ø Involved in Client interaction, Pre project Activities like RFP/ Proposal Preparation, Studying the requirements and presentation to client. Achieving KPI’s, maintaining KPI, Meet quality standards
Ø Proposing technical solutions, discussion on freezing Functional and Technical Issues.
Ø Monitor and review the progress of projects, drive productivity improvement among project teams, Interacted with web designers to finalize Prototypes
Ø Establish organizational structures, Resource forecasting, allocation, Full Life Cycle (Business, Technology and Development), Manage customer support. Plan and support sales activities
Ø Project management - Assist the project teams in the SDLC and overall project management involving organizing, planning and execution of projects including incident management
Ø Administers and maintains project management software and tools. Organize and published project-related documentation in various sources. Knowledge of project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK). Assisting the technical team in their design and development tasks.
Ø Gathering requirement from client, prepare prototype, writing specification & test cases
Ø Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.
Ø Providing high level administrative support to the operations team and customers, providing support to the operations manager. Participate inthe Company’smeetings and account CAB meetings
Ø Managed larger Turn Key projects with hands-on involvement in Requirement Analysis, Planning, Project management, Execution and Maintenance and meeting Service Level Agreement [SLA]
Ø Problem-solve issues with input from Senior Manager / Manager - Operations as and when they arise: pre, during and post event. Highly involved in Project Quality Management
Ø Prepare time and cost estimates for completing projects. Prepare Gantt and PERT charts using automated project management tools. Extensively worked on crystal report.
Ø Prepare & control operational budgets, Control inventory, Implement Best Practices, Monitor & adherence to rules, regulations and procedures, Organize recruitment and placement, Financial Review. Negotiating contracts, ensuring that they balance value and risk.
Ø Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analysing performance data and other information.
Ø Extensively worked Business Requirement Document (BRD) and Software Requirement Specifications (SRS). Responsible for the Writing reports, business correspondence, and manuals.
Ø Collaborate and co-ordinate with internal & external departments like, Order management, sourcing, logistics, warehouse, and C2C
Ø Writing up comprehensive and conclusive reports for senior managers, annual financial and operating plans. Develop Standard operating procedures (SOP) with customers and suppliers
effective and efficient day-to-day business interactions within the organization, customers and other business partners
BUSINESS ANALYSIS
Ø Unified Modelling Language (UML) analysis, including use case documentation and business modelling. Producing Operations manuals which define how the business is to be run.
Ø Knowledge of MS excel programming (VLOOKUP, charts, pivot tables, macros, formatting etc.) to prepare and compare and analyse all reports, Knowledge of MS Power point for creating dash boards management level reporting, Good working experience in all the sprints of the project in SCRUM
Ø Prepared project documentation and oversaw budgeting, scheduling, issue tracking, resource management and QA. Strong in writing SQL queries and reporting the results to the business team
Ø Expert in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design and Agile Methodology. Experience in JAD Sessions, Live Meetings and Interviews.
Ø Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications. Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams. Conducted analysis and reporting on marketing operations and initiatives
Ø Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements. Extensive understanding of Operations Management and Logistics. Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
Ø Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects.Involved in workshops / training / presentations.
Ø Experience working in CMMI, ITIL and Six Sigma methodologies, fair knowledge of PMBOK processes
Ø Strong database integration experience. Worked on analysing data needs, identifying relational databases and coordinating the modelling.
Ø Travelling to various locations to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined.
Ø Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
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CV of Gaurang - Project Operations Manager
EMPLOYEMENT CHRONOLOGY
ü Project Manager at ARS Traffic & Transport Technologies from Sept 2013 to Feb 2016
ü Business Analyst/PMO at Indus Health Plus from Aug 2012 to Sept 2013
ü Manager – IT at MD India Healthcare Services from Nov 2010 to Aug 2012
ü Project Coordinator/ Operations Executive at IMS Learning Resources from Apr 2006 to Oct 2010
personal dossier
v Profile: Male, 34 Years, Married
v Nationality: Indian
v Passport No.: N5367245 valid till 22/12/2025
v Interest: Meditation, Cricket
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