BOOKSTORE
AND
REPROGRAPHICS
PROGRAM REVIEW
PROGRAM REVIEW PARTICIPANTS
Mark Zankich, College Enterprise Manager
Crystal Milbury, Assistant Bookstore Manager
Anthony Alvarez, Stock Control Assistant
Kenneth Roberts, Lead Support Services Assistant
Submitted: January 31, 2011
Typed and Organized by Mary Vargas, Facilities Assistant
TABLE OF CONTENTS
Los Angeles Harbor College’s Mission Statement 4
Los Angeles Harbor College Administrative Services’ Mission Statement 4
Bookstore Mission Statement & Values 5
Reprographics Mission Statement & Values 6
Bookstore and Reprographics Descriptions
· Organizational Chart 7
· Description of Work Performed by Bookstore 8
· Description of Work Performed by Reprographics 8
Description of Bookstore’s Staff’s Job Duties
· College Enterprise Manager 9
· Assistant Bookstore Manager 10
· Stock Control Assistant 10
· Stock Control Aide 11
· Cashier 11
Description of Reprographics’ Staff’s Job Duties
· Lead Support Services Assistant 12
Bookstore Data Assessment 13
Reprographics’ Data Assessment 14
Bookstore’s Support to College Programs and Services 15
Reprographics’ Support to College Programs and Services 15
Bookstore and Reprographics’ Service Area Outcomes 16
Bookstore and Reprographics’ Goals and Objectives
· 2007 - 2010 Objectives and Outcomes 17
· 2011-2012 Goals and Objectives 18
Bookstore and Reprographics’ Program Review Summary 20
· 2011-2012 Staffing Needs 21
· 2011-2012 Equipment Needs 22
Appendix 23
Survey Results
Staffing Comparison
· Bookstore
· Reprographics
Unit Plans
· Bookstore Unit Plan 2007-2008
· Bookstore Unit Plan 2008-2009
LOS ANGELES HARBOR COLLEGE
MISSION STATEMENT
The mission of Los Angeles Harbor College is to offer an environment that fosters learning by providing comprehensive programs that meet the educational needs of students and are appropriate and useful to the community we serve, including:
· Degree and Transfer Programs
· Vocational and workforce preparation
· Basic skills instruction
· English as a second language
· Credit and noncredit courses for life-long learning
· Contract education including customized corporate training
· Community services
· Support services
· Information Literacy
An essential aspect of the mission for the community we serve is to advance economic growth and global competitiveness through education, training, and services that contribute to continuous workforce improvement and civic responsibility.
We are committed to student learning in a supportive educational environment that recognizes the uniqueness of individuals, provides a center for the cultural enrichment of the community and seeks dynamic dialog and reflective evaluation and improvement of the institution.
LOS ANGELES HARBOR COLLEGE
ADMINISTRATIVE SERVICES
MISSION STATEMENT
The Administrative Services units strive to support student learning and student services with effective and efficient business operations by providing a quality learning environment that is aesthetically pleasing, safe, and healthful. The Administrative Services area supports the mission of the college by providing adequate resources required to meet student learning needs both in services and the environment.
BOOKSTORE
MISSION STATEMENT
Our mission is to be a convenient and efficient source for educational purchases at reasonable and competitive prices for textbooks, school supplies, and other services related to campus life. We strive to provide exemplary customer service, to encourage cooperative relations within the college community, and to provide services and resources for all your educational needs.
BOOKSTORE
VALUES
HONESTY: We strive to be honest with all students, faculty, and staff in their ordering and purchasing of supplies, books, and support items.
FAIRNESS: We are dedicated to working together to provide fairness by seeking lower prices for the materials the students need to accomplish their educational goals.
RESPECT: We strive to show respect to all those who call or visit the Bookstore, to the faculty and staff of the college, and to each other as we work together to support the educational needs of the college.
COMMITMENT: We are fully committed to serve and support all aspects of the college operations.
REPROGRAPHICS
MISSION STATEMENT
The true value of Reprographics is not always found on the ledger. Saving Los Angeles Harbor College money by choosing more effective alternatives does not appear in our bottom line.
The logic is simple, Reprographics has proven to save time and money, handle increased volume, and meets the needs of the college’s departments and instructors. Finding ways to serve the college in the best possible way, keeps Reprographics viable and productive. Reprographics has a vested interest in the success of student learning outcomes and takes the time to understand support services objectives and seeks to find the best solution to achieve those objectives.
REPROGRAPHICS
VALUES
INTEGRITY: We provide faculty, staff, and administration supportive services in a responsive, efficient, and cost effective manner.
TEAMWORK: As a partner with the Bookstore, we seek valued results for the campus community.
RESPECT: We work hard to earn the respect of the campus community in support of student learning outcomes.
COMMITMENT: We are committed in helping accomplish the mission of Los Angeles Harbor College with goals that foster learning by providing support services to the faculty, staff, and administration.
BOOKSTORE
WORK PERFORMED
The Bookstore provides textbooks, supplies, study materials, food, and drinks for sale to the students, faculty, and staff. The Bookstore also processes books for several departments that have specific procedures relating to the purchase of the books by the students. It also provides coffee and food for departments on campus when they have meetings or special events.
REPROGRAPHICS
WORK PERFORMED
The Reprographics office handles the photocopying from faculty, staff, and department, which includes all types of requests including tests. The office also processes, sorts, and distributes on and off-campus mail, and packages. There are two copier machines available in the office for the faculty and staff to use for items they need sooner than the two to three day turnaround necessary for most requests.
BOOKSTORE STAFF’S
JOB DUTIES
COLLEGE ENTERPRISE MANAGER
Plans, organizes, coordinates, and directs multiple enterprise and staff support departments on a college campus. Plans, organizes, coordinates, and oversees multiple enterprise units and staff support departments on a college campus which may include, but are not limited to, the college bookstore, convenience store and related food operations, reprographics, facilities rental, parking services, community services, and
office services. Evaluates and implements improvements, expansion, and termination of products and services of assigned units and monitors industry wide changes in products, services, and pricing. Ensures that each assigned enterprise unit operates efficiently and under sound business principles while maintaining financial viability. Develops and implements work methods, procedures, and practices related to the management of the
assigned units. Develops and directs the implementation of a comprehensive marketing plan for each assigned unit. Directs procurement and material control of assigned units.
Participates in the preparation of plans, layouts, and specifications for new equipment and facilities and manages related projects, as assigned. Oversees the investigation and resolution of problems and complaints pertinent to the assigned units. Authorizes expenditures, reviews monthly financial statements, and assists unit managers in maintaining effective fiscal controls over respective units. Assists assigned units in budget preparation. Implements and monitors effectiveness of computerized management information systems necessary to support the operations of assigned units. Assigns, reviews the work of, and provides training to assigned staff. Prepares requests for contracts and defines scope of work. Organizes and directs periodic inventories of assigned units. Oversees the preparation of reports and correspondence related to the management of the assigned units. Performs related duties as assigned.
· Directs multiple enterprise departments: Bookstore, Reprographics (Mailroom), Vending Machines, and Food Operations.
· Handles Invoicing
· Orders Textbooks
· Paying Vendors
· Count Register Draws
· Hires Rush Help
· Budget
· Printing for Faculty/Staff
· Sorting Mail
· Bookstore Refunds
· Reports problems with vending machines to operating company.
· Culinary Arts - money for registers.
ASSISTANT BOOKSTORE MANAGER
Plans, coordinates, supervises and participates in the day to day activities of assigned bookstore operations including ordering, storekeeping, merchandising, selling, and cashiering functions. Plans, coordinates, supervises, and participates in the day to day
activities of assigned bookstore operations including ordering, storekeeping, merchandising, selling, and cashiering functions. Selects, trains, and supervises the work of assigned staff. Assists in recommending revisions or improvements in bookstore policies, procedures, and work methods. Assists the store manager in evaluating new equipment, systems, and products. Contacts publishers and vendors to obtain availability and ordering information, expedite orders, and resolve unusual problems related to shipments and invoices. Interviews sales representatives regarding new or improved products. Diagnoses malfunctions of cash registers and point of sale systems, computer equipment, and makes minor repairs and adjustments; contacts service technicians as needed. Investigates customer complaints and takes appropriate action. Resolves problems related to daily sales receipts with the college business office.
Prepares records, reports, and correspondence on matters related to assigned bookstore operations. Secures assigned facilities at the close of business. Assists in the development and implementation of internal controls to safeguard the assets of the bookstore
including cash and inventories. Acts for the Bookstore Manager in his/her absence.
May supervise a limited number of ancillary bookstore operations such as a cyber café and retail copy center at larger bookstore operations. Performs related duties as assigned.
· Supervises and participates in the day to day operations of the Bookstore.
· Ordering
· Cashiering
· Obtains prices from vendors/publishers.
· Resolves problems related with Bookstore.
· Acts as Bookstore Manager in the absence of the College Enterprise Manager.
· Safeguards cash/inventories.
STOCK CONTROL ASSISTANT
Performs manual and clerical storekeeping duties in connection with the ordering, receiving, inspecting, storing, issuing and shipping supplies, goods, materials, textbooks and equipment; and may be responsible for a small supply operation. Performs manual and clerical duties involved in storekeeping operation. Takes periodical inventories and keeps inventory records of supplies and equipment. Receives and inspects delivered items for breakage, damage, or deterioration and for completeness and accuracy against purchase orders. Orders supplies to replenish stock. Contacts staff, shippers, and/or vendors regarding errors and discrepancies in the delivery, timeliness of delivery, damaged goods, and other problems concerning the receipt and condition of goods.
Utilizes computerized systems in order to record, update, maintain, and check the status of purchase orders and inventory. Maintains records of overages, shortages, back orders, and damaged and inspected items. Stores stock items in a proper and efficient manner.
Fills orders against requisitions or invoices. Checks and packs orders for shipment.
Packages orders for return shipment to publishers and other vendors. Maintains storage facilities and equipment in a clean and orderly condition. Maintains equipment, goods, and supplies in compliance with safety and insurance regulations. Operates material-handling equipment in transporting supplies. Delivers goods and supplies to various offices and departments. May affix inventory tags on newly acquired equipment and maintain records on such equipment. May sign delivery slips and other acknowledgements of goods received. May assist in arranging for disposal of surplus equipment. May use bar code scanners to take inventory cycle counts. May participate in all bookstore activities during peak work load periods and in the absence of assigned staff. May mark or ticket textbooks, merchandise, supplies, and related items with predetermined prices. May be responsible for a small supply operation. May stock shelves and maintain displays in a bookstore. May assist customers in locating and selecting merchandise. May compute selling price for books. May answer telephones and take messages. Performs related duties as assigned.
· Performs manual and clerical storekeeping duties.
· Ordering
· Receiving
· Inspecting
· Storing
· Shipping of supplies, goods, materials, textbooks, and equipment.
· Cashiering
· Maintains records, overages, shortages, and back orders.
STOCK CONTROL AIDE
Loads and unloads supplies, goods, and equipment from trucks. Keeps storage facilities in a clean and orderly condition. May assist in packaging orders for return shipment to publishers and other vendors. May assist in stocking shelves and displays on the bookstore floor. May assist customers in locating and selecting merchandise.
· Assists in the receipt of books.
· Storing
· Shipping of supplies, goods, and equipment.
· Stocking Shelves
· Loads/Unloads Supplies
· Assist in packaging orders for returns.
· Prices the supplies.
· Delivers goods to various offices.
· Keeps storage area clean.
· Maintains and operates equipment.
CASHIER (none at this time)
Collects and registers money from merchandise sales and/or fees for services at an assigned campus location. Operates a cash register to itemize and total selling price of merchandise and/or fees for services. Collects cash, check, or charge payment from customers, makes change for cash transactions, and issues receipts. Sets up cash drawers daily to assure adequate cash for making change. Checks identification and obtains authorizations on check and credit card purchases. Counts money in cash drawer at beginning and end of work shift. Records daily transaction amounts from cash register to balance cash drawer at the close of each day's business or at the end of the shift. May use electronic scanner to record prices of merchandise. May review price sheets to note price changes and sale items. Performs related duties as assigned.
REPROGRAPHICS STAFF’S
JOB DUTIES
LEAD SUPPORT SERVICES ASSISTANT
Acts as a lead and participates in the work of a small clerical unit engaged in providing reprographic and other related general support services such as courier, mail, and telephone. Schedules, oversees, and participates in the work of a small clerical unit engaged in providing reprographic and related general support services such as courier, mail, and telephone. Assigns, schedules, and reviews the work of the assigned staff.
Determines more efficient work procedures and techniques for assigned unit to ensure timely and efficient completion of work. Sets up and operates high speed programmable photocopy machines in the reproduction of a wide variety of materials, such as forms, bulletins, charts, graphs, examinations, class materials, and reports. Adjusts duplicating equipment to the size of the paper, placement of impression, and thickness of paper.
Cleans, adjusts, and makes minor repairs on reprographic equipment. Receives, reviews, and completes job orders and follows up for clarification when needed. Responds to inquires from customers regarding the services provided by the unit. Contacts service representatives regarding major repairs and service of reprographic equipment. Checks materials reproduced for optimal copy clarity and intensity of imprint. Operates various bindery and finishing equipment such as paper cutters, paper folders, collators, paper joggers, paper drills, laminators, staplers, stitchers, and scanners. Assists users in the proper operation and use of standard photocopy machines. Maintains files, procedures manuals, references, reprographic inventory, and other records. Prepares or approves requisitions for office supplies. Orders parts needed to make minor repairs on reprographic equipment. Consults with customers on such matters as type of paper and color of inks to be used. Provides training to assigned staff in the work of the unit.