5010 Testing Support FAQ’s

5010 Vendor and Provider Self Testing Tool

This tool is to be used by clients submitting in the ANSI format or will be transitioning to the ANSI format. Customers will need to test their 5010 transactions and meet criteria standards of accepted transactions before being approved to submit production 5010 transactions.

  1. Who can use this testing application?
  2. Providers and Vendors that submit ANSI transactions.
  1. How do I access this tool?
  2. By going to center>5010 Solution Documents or by selecting 5010prepared.com from the bottom of the Ingenix home page>5010 Solutions.
  3. Vendors will select Channel Partner & Vendors >5010 Transaction Testing.
  4. Providers will select Health E Network >5010 Transaction Testing.
  1. Do I need a separate log in and password from my Ingenix log in to use this tool?
  2. No, if you are a provider you will use your current Ingenix User ID and Password.
  1. As a Vendor do I log in with my Vendor User ID and Password?
  2. No you will use your customers User Id and Password to log in to test your customer’s transactions.
  1. What if I can’t log in using my Ingenix log in information?
  2. Contact Customer Support to verify your log in information.
  1. After I log in to the testing application do I have to register?
  2. A minimal registration is required. You will need to provide your Tax ID, NPI and your Ingenix User ID in the Getting Started page and provide your account type, Billing Service, Hospital or Provider.
  1. What transaction types should I select?
  2. You should only select the transaction type that is associated with your User ID that you are logged in to the application with. For example if you are logged in under your professional claims User Id then you should only select 837P transaction type. If you are logging in with your Institutional User ID then you will select 837I transaction type.
  1. What happens if I select a transaction type that I do not submit for?
  2. Nothing will happen if a transaction type is selected as long as you do not have multiple accounts set up using the same Tax ID. If you have two user id’s or accounts with ENS using the same Tax ID you will need to de-select the transaction type on the account you do not submit those transactions for.
  3. Example if you log in using your professional account and you select 837P & 837I transactions during the registration process, later when you register your 837I account you will not be able to select 837I transactions because you have already registered for it under the professional account using the same Tax ID.
  1. What happens if I send a test file for under the wrong User Id?
  2. You will receive a “TA1-.999 No Acknowledgement Report and an Envelope Report” informing you that your ISA06 doesn’t match your EDI ID in the Settings page. You will need to log in under the appropriate User ID for the appropriate transaction type you are submitting.
  1. What happens if I send a test file for 837I transaction type and I have only

registered for 837P transactions?

  1. You will not receive any reports or acknowledgments you will need to log in with the appropriate User ID for that account type and select the corresponding transaction type and re-test.
  1. How do I submit a file for testing?
  2. In the Home page of the testing application there is a “Submit a File” option, this allows you to browse your computer for your file you want to test with. This can handle most types of files as long as file name has a proper extension. For example .txt, .ans and .xml, files without a proper extension will not process.
  1. How many files can I submit?
  2. As many as you need to in order to reach the acceptance criteria.
  1. Can I submit 4010 transactions?
  2. No this is only for 5010 transactions.
  1. What kinds of responses will I receive after submitting my test file?
  2. Envelope Report – this report is specifically for the ISA segment. The ISA06 segment is your Ingenix User ID and the ISA08 segment must be the name INGENIX all in capital letters and each segment must be 15 characters long. Please refer to the Ingenix Companion Guide for more information.
  3. TA1-.999 No Acknowledgement Report – this report informs you that your claim file was not acknowledged due to invalid ISA or structure.
  4. Submitter Report & Velocedi Report - These reports will provide details for each claim and provide any warnings or rejections and the reason why so you can correct any issues you may find.
  1. What happens if I don’t receive any responses after I have submitted a test file?
  2. This could be caused by a few reasons.
  3. One make sure you logged in with the correct upper case letters in your user id.
  4. Two make sure you have submitted a valid transaction type in your ISA segment and your ISA segment is the proper length.
  5. Make sure you are using the appropriate transaction version we will only accept 5010 Errata versions:

837P / 005010X222A1
837I / 005010X223A2
270 / 005010X279A1
276 / 005010X212
278 / 005010X217
  1. When I open my reports to view I receive a “404 Error”.
  2. If you receive this error it is because the user id you logged in with did not contain the appropriate uppercase/lowercase letters. Please log out and log in using your exact Ingenix user id.
  1. What happens after I have submitted transactions that were accepted?
  2. After you have submitted 32 accepted 837I or 837P claims you may request to be moved to 5010 production. You may do this by going to the Settings tab>Transaction Types and under the Action column you may request production.
  3. After submitting 4 accepted 270, 276 or 278 transactions each you may request to be moved to production.
  1. What happens after I request production?
  2. You will receive and email notification notifying you if you are approved or not. If you are approved you must wait 48 hours before submitting any production 5010 transactions.
  1. Please note for Real-Time Transaction submitters: With this testing tool you must change the ISA08 in your test file to INGENIX while testing. Once you have beenapproved for production you will need to change it back to the INGENIX Tax id 841162764 per the companion guide documentation.

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