Volume 3: Human Services Policy and Funding Plan 2015-19, update 2017-18
Chapter 4: Activity descriptions
Contents
Activity information
Service delivery tracking
Output group
Output
Objective
Description of the service
Client group
Service delivery
Service redevelopment
Monitoring and review
Service Agreement
Human Services Standards
Monitoring performance
Performance measures
Key performance measure 1: Number of new clients
Data collection information
Key documents
Mandatory
Volume 3: Chapter 4: Activity descriptions1
Activity information
Service delivery tracking
Service delivery tracking activity? Yes
Output group
Disability services
Output
Client services and capacity
Objective
Behaviour intervention services aim to improve the quality of life of people with disabilities by reducing behaviours of concern and the use of restrictive interventions.
Description of the service
Behaviour intervention services manage and prevent behaviours of concern through the development and implementation of evidence-based interventions that promote and maintain positive behaviour.
Behaviour intervention services broadly include the following:
•an intervention that is provided directly with the person, or via carers or staff. This form of service delivery requires comprehensive assessment, intervention and support strategies relative to the person’s presenting needs and circumstances. Strategies may be delivered simultaneously rather than sequentially.
•consultation and skills building that is designed to build systemic capacity. This form of service delivery involves training and consultation to staff and carers who provide direct support to people with disability.
Client group
The target group for behaviour intervention services is adults and young people who meet the criteria for disability service provision under the Disability Act 2006 and display behaviours that are a barrier to participation and pose a risk to the health and safety of a person and those with whom they live or work. These behaviours of concern may include aggressive, self-injurious, or dangerous behaviour.
The following criteria should be considered when determining urgency for access to behaviour intervention services:
•people whose behaviours present immediate and serious consequences for their care and safety, or for the safety of the community
•children and young people and other individuals whose family is at crisis point and imminent family breakdown is likely unless support is provided
•people who are in jeopardy of being excluded from services, employment or school and the behaviours of concern are presenting barriers to other significant needs being met
•people at risk of entry into the criminal justice service system
•people who are undergoing a significant ‘transition period’, for example, admittance to a hospital, leaving out-of-home care or entry to supported accommodation.
Service delivery
Department of Health and Human Services, community service organisations (CSOs) and private practitioners.
Service redevelopment
The department will continue to monitor service provision, and where necessary, may amend service specifications or funding allocations based on community needs or in response to changes to government policy and priorities.
During the current Service Agreement period, the roll out of the National Disability Insurance Scheme will commence in Victoria. The introduction of the scheme will mean changes in the way services are accessed and the funding arrangements for service providers. Community service organisations are expected to work collaboratively with the department and the National Disability Insurance Agency to facilitate a smooth transition.
Monitoring and review
Service Agreement
The Department of Health and Human Services monitors and reviews the organisation’s compliance with the Service Agreement’s requirements set out in the terms and conditions and schedules including the Applicable Departmental Policies. The Service Agreement is used to manage funding provided through the department for services delivered by community service organisations and local government authorities.
The Service Agreement includes two Applicable Departmental Policies:
- Department of Health and Human Services Policy and Funding Guidelines
- Service Agreement Information Kit
The Service Agreement Information Kit provides information on the Service Agreement terms and conditions (chapter 3) and Applicable Departmental Policies (chapter 4). The Service Agreement Information Kit must be read in conjunction with the Department of Health and Human Services Policy and Funding Guidelines.
Human Services Standards
Organisations funded to provide services to clients are required through the Service Agreement to meet the gazetted Department of Health and Human Services Standards (Human Services Standards) and can be monitored in relation to their compliance with these standards.
Organisations funded through this activity are subject to independent review and accreditation requirements under the Human Services Standards, except where exempted by the department.
Organisations funded to deliver this service activity are required to be registered in accordance with the department's Policy, procedures and forms for the registration of disability service providers and community services
Monitoring performance
Funding is subject to the delivery of specified targets in performance measures.Where actual annual performance is less than 100 per cent (%) of the target performance the funded organisation should provide the Department of Health and Human Services with a justification for retaining full funding.
Performance measures
Key performance measure 1:Number of new clients
Definition / Number of new clients who received behaviour intervention services during the reporting period.Aim/objective / The aim of this performance measure is to monitor the number of new clients receiving behaviour intervention services during the reporting period.
Target / Provided in Service Agreement.
Type of count / Cumulative
Counting rule / Count the number of new clients who received support under this activity in the reporting period.
When reporting through service delivery tracking, on 1 July of each financial year count all individuals receiving behaviour intervention services as ‘new clients’, and thereafter, from August to June each year, count only new clients.
Monitoring frequency / Monthly / quarterly
Data source(s) collection / Service delivery tracking system and quarterly data collection (QDC).
Definition of terms / The client refers to a person receiving behaviour intervention services.
A 'new client' is defined as a person who:
•has never received a service, or
•has recommenced services no less than three months after their last episode of support was closed.
The receipt of a service during the reporting period is defined as time spent providing behaviour intervention services either with the client or directly in relation to the client.
Data collection information
Data collections comprise data management systems and data sets.
Data collection name / Data management system / Data set / Reporting cycleService delivery tracking (SDT) / FAC/SAMS2 / SAMS2/Service delivery tracking data set / Monthly
Quarterly data collection (QDC) / Quarterly data collection - tool / Quarterly data collection– minimum data set / Quarterly
Key documents
Mandatory
The Positive Practice Framework
Senior Practitioner - Authorised Program Officer practice advice
Senior Practitioner - Independent Person toolkit
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Senior Practitioner - Behaviour support planning toolkit
To receive this publication in an accessible format, emailService Agreement Communications<>Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human Services, 1 July 2017.
Where the term ‘Aboriginal’ is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation.
ISSN2207-8347 (online)
Available on the department’s website
Volume 3: Chapter 4: Activity descriptions1