Jamie Mudle
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Professional Profile
A versatile, resourceful, customer focused professional with over 6 years’ diverse experience in hospitality, retail and leading museums. Diligent and reliable, repeatedly called upon to deputise for management due to respected leadership skills and possesses strong attention to detail, confident communicator who is well versed in preparing and delivering presentations. Proactively adjusts to new surroundings and procedures and swiftly achieves operational effectiveness to meet deadlines and targets. Astute and perceptive, and takes ownership for delivery of tasks within challenging timescales showing exceptional administrative prowess, whilst engaging with internal & external stakeholders to advise on progress and successes.
Key Skills
Ø Customer Service / Ø Administration / Ø Delivering PresentationsØ Planning & Organisation / Ø Health & Safety / Ø Security Procedures
Ø Effective Communication / Ø Data Analysis / Ø Continuous Improvements
Ø Sales & Marketing / Ø Team Supervision / Ø Updating IT Systems
Career Summary
Valence House Museum / Oct 2015 - Apr 2016Administrator
· Handled a wide range of administration duties in a busy office environment, worked as part of a multifunctional team to ensure maximum availability alongside robust security for the exhibits
· Initially headed detailed and accurate cataloguing of exhibits and utilised Excel and museum software to establish reliable data for research and reference
· Moved on to marketing after six months, which led to innovative community engagement and outreach projects to boost visitor numbers and promote awareness of the museum and its overall vision
Key Achievements:
ü Performed a detailed investigation of insurance costs associated with a ‘World of Wallace’ exhibition, and collated/presented the information in Excel to Finance Department
ü Entrusted to personally select the items for an exhibition that coincided with Remembrance Day including researching all the descriptions and placement of 12-13 key artefacts
ü Played a key role in a community outreach programme aimed at raising the profile of the museum and held meetings with volunteer leaders to collate information of possible future collaborations
ü Worked closely with Education Supervisor to help with the tours for school children and assisted with the completion of the activity sheets
ü Developed a presentation on various art works that covered how they could be conserved
The British Museum / Oct 2014 - Oct 2015Gallery Assistant
· Ensured secure display of collections of exhibits while allowing and enabling visitor access and paid particular attention to specific storage and handling protocols to preserve the exhibits’ integrity
· Interacted with visitors, assisted with enquiries and ensured a pleasant and enjoyable visit, offered the role at Valence House Museum following highly successful performance at The British Museum
Key Achievements:
ü Following a donation of artefacts by the Rothchild Family, assisted with the cataloguing and placement of these pieces including the careful mounting of a rosewood centrepiece
ü Spent time with the Heavy Objects Handling Dept. and moved various Greek pieces to original gallery
JD Wetherspoon’s - The New Fairlop Oak / Dec 2013 - Jun 2014Food & Beverage Assistant
· Prepared, cooked and plated set meals in accordance with strict company guidelines to offer a consistent and well received Wetherspoon’s experience
· Assisted with stock management within the kitchen, ensured sufficient supplies to meet forecast demand, whilst minimising wastage and costly overstocks through strict stock rotation
· Maintained high standards of health, safety and hygiene to meet legal and company standards
· Deputised for kitchen management as required to cover absence or urgent business with responsibility for heading a small team on all kitchen procedures, compliance with standards and smooth operations
Greggs / Jul - Dec 2013Customer Service Assistant
· Produced a diverse range of sandwiches and cooking the famed savoury product range throughout the day to replenish displays and meet peak customer flow periods
· Adhered rigorously to health and safety and food hygiene regulations while maintaining efficient production under stringent time constraints
· Attractively displayed the product range to maximise appeal and assist customers in making quick choices during their limited lunch hours, promoting any special offers and offering suggestions
· Handled cash and credit card payments efficiently, according to set procedures and ensured the customer has a positive and enjoyable experience to ensure repeat and referral business
· Trained colleagues, ran a successful workshop and presentation as part of training on new product lines, which enabled more informed promotion to customers to build revenue
Blockbuster Video / Oct 2010 - Jun 2013Customer Service Assistant
· Maintained up to date movie knowledge to promote new titles to clients according to their tastes, offering a friendly and helpful service as part of a team, optimising add-on and upselling opportunities
· Merchandised and marketed old and new releases attractively to maximise sales opportunities and gained extended return on investment from older movies
· Securely booked movies in and out of the computerised system, maintained the confidentiality of customer information according to the Data Protection Act and addressed any IT issues
· Maintained a reliable stock inventory, coordinated, sent and received movies to and from other stores to meet regional customer demands, especially with new and popular titles
· Deputised for the store manager frequently as required with responsibility for balancing tills, banking and store opening and closing procedures according to secure best practices
Key Achievements:
ü Spearheaded the development of a new list which captured all the latest games and movies, this was displayed on the front desk to promote upselling, and was rolled out to other branches.
ü Consistently attained weekly presales targets and collaborated with team on securing new memberships.
ü Delivered a presentation and demo on a new video game called Hitman Absolution and presented to other staff, management and representatives from Blockbuster Head Office.
Education and Qualifications
BTEC (Merit) / First Diploma in Performing Arts (2010)2 A Levels / Sociology & English Literature (2010)
7 GCSE’s / including Mathematics and English (2007)
IT Skills
Microsoft Office: Word, Excel, PowerPoint, Apple iOS, Windows O/S, Merlin & Adlib Museum SystemsReferences available upon request
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