4 Fellowsides Mews, Ossett WF5 OTH

Tel: 01924 265658

Mob: 07789 174792

4 Fellowsides Mews, Ossett WF5 OTH

Ann MichellePoole

Profile / An experienced Executive Assistant who is pro-active. An enthusiastic team player,equally comfortable working on own workload, who is conscientious and always willing to learn. An effective administrator with strong secretarial, organisational, communication and presentation skills. Able to work effectively with people at all levels and the ability to adapt to meet all types of challenges and situations.
An experienced trainer putting the learner at the centre of the learning journey. Enjoys working towards that light bulb moment for learners and helping them to get there.
Experience / Jan 2011-DateSelf-employedVirtual Hand
PA and Marketing Services to small businesses.
IT Trainer to secretarial support for businesses.
Jan 2011- DateVarious rolesHermes Parcelnet
A temporary post covering Marketing Department and Customer Services.
Dealing with complaints/compliments from the website and replying appropriately.
Checking deliveries and contacting couriers, depots and customers on a regular basis.
Feb 2010-Jan 2011YorkshireBusinessSchool Wakefield
Lead Tutor/IT Tutor
Day to Day administration of Wakefield Centre
Facilitate ECDL Learndirect courses
Administer, monitor and encourage learning
Promote self evaluation, progression and confidence in learning
Line-manage 4 Tutors, 3 Assessors and 2 admin staff
Undertake CPD regularly to develop and progress within the field of education
Feb 2008- Dec 2010Thera NorthGrantham
Executive Assistant
Diary Management, minute taking, planning and organising for
Service Director (with learning difficulties)
Develop working practices and personal development for Service Director
Secretarial duties and work related support to Service Director
Support and preparation for Board Meetings
Sept 2000- Jan 2010WMDCWakefield
IT Tutor
Deliver computer courses from Entry Level to Level Three in the Community
Develop Schemes of Work and Lesson Plans to support IT courses
Accurately and timely production of necessary paperwork for enrolments, assessments and evaluations for all students
Undertake Personal Development to ensure continuity and skills
1996– Sept 2000Sinclaire Fabrics LtdDewsbury
PA to Chairman and Managing Director
Provide a confidential service to the Chairman in dealing with his personal investments, holidays and hobbies
Provide a professional and confidential business service to the Chairman and Managing Director
Co-ordinate all trips, appointments and meetings for the Chairman and Managing Director
Administered the Company Pension Scheme, Medical Scheme and Company Fleet
Managed the Personnel function within the Company
Health & Safety Committee Chairman
Production and implementation of Health & Safety Policy and Company Rule Book
1990-1996Coopers & LybrandLeeds
Partners Secretary
Provided a secretarial service to two partners and a senior manager
Supervised the completion of clerical work from a department to two Department Secretaries
Recruited Departmental Secretaries
Proposed, designed and implemented training courses for new secretarial staff
Designed and implemented training courses for accounting staff
Further experience available on request.
Education / 1976–1980Skipton Girls’ High SchoolSkipton
“O” Levels – English Language, Mathematics, Geography, Physics
1980–2006Various FE Colleges
Secretarial and Further Education: RSA I, II, III Typing, RSA I, III
Word Processing, RSA II Secretarial Duties, RSA Shorthand
80wpm, Teachers Certificate in Typing and Word Processing,
BTEC National Diploma in Business & Finance, RSA CLAIT,
RSA II Integrated Business Technology, ECDL, RSA CLAIT Plus,
Certificate in Education, ECDL Expert (Advanced Word Processing, Spreadsheet, PowerPoint and Database)
2006BSc (Hons) in Education and Training
2008Bookkeeping Level 1, IT Technicians Level 2 C&G
2009Level 2 Literacy and Numeracy
2010ILM Level 3 Coaching for Team Leaders
Counselling OCN Level 2
Mathematics GCSE (A Grade)
Interests / Keeping fit, reading, gardening and family life
Reference / Available on Request

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