National Certificate in Retail (Level 4)
Level
/ 4Credits
/ 80This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.
Transition Arrangements
This qualification has been replaced by the New Zealand Certificate in Retail (Level 4) [Ref: 2236]. People currently working towards this replaced qualification may either complete the requirements by December 2018 or transfer their results to the replacement qualification.After 31 December 2016 all new trainees will be enrolled in programmes leading to the replacement qualification.
This qualification was reviewed to ensure it remained achievable up to its expiry date.
Expired unit standards 407, 1983 and 11956 have been removed.
Expiring unit standards 11986 and 11999 must be completed before the 31December 2017.
Domains, titles levels, and credits for reviewed unit standards have been updated.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
/Version
/Date
/Last Date for Assessment
Registration /1
/ December 2002 /December 2005
Revision /2
/ December 2003 /December 2008
Review /3
/ June 2006 /December 2008
Revision /4
/ December 2007 /December 2018
Review /5
/ December 2013 /December 2018
Revision /6
/ June2017 /December 2018
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone0800 863 693
Fax04 817 5399
Website
National Certificate in Retail (Level 4)
Level
/ 4Credits
/ 80Purpose
This qualification is for people who are working or intending to work in supervisory or management roles in a retail environment.
The qualification recognises the skills necessary for people to plan, organise, and manage themselves, and other people in a retail environment. The elective section enables people to choose credits from a range of retail skills, including allocating work, computing, on-job training, communication, merchandising, marketing, finance, selling, and stock control.
This qualification builds on the knowledge and skills contained in the National Certificate in Retail (Level2) [Ref:0993] and the National Certificate in Retail (Level3) with optional strands in Bicycle Sales and Servicing; Garden Retail; Visual Merchandising; Delicatessen; and Produce [Ref: 0994].
This qualification is not intended for people who work in a distribution facility that has no retail function. People who work in this sector should undertake the National Certificate in Distribution (Level4) [Ref: 0992].
Special Notes
People in the workforce may have demonstrated competence in the outcomes specified in individual unit standards in this qualification. These candidates should seek recognition of their current competence wherever it is relevant to this qualification.
Recognition of current competence must be carried out by accredited providers or registered assessors in accordance with NZQA guidelines.
CreditRange
Compulsory
/Elective
Level 2 credits
/ - / 0-3Level 3 credits
/ - / 0-30Level 4 credits / 35 / 1-35
Level 5 or above credits / 10 / 0-2
Minimum totals / 45 / 35
Requirements for Award of Qualification
Compulsory standards
Elective – A minimum of 35 credits as specified
Award of NZQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications Authority (NZQA) website:
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Detailed Requirements
Compulsory
The following standards are required
Business > Business Operations and Development > People Development and Coordination
ID / Title / Level / Credit8493 / Provide leadership for a team in an organisation / 5 / 10
8495 / Develop self to improve own performance in an organisation / 4 / 5
Humanities > Communication Skills > Interpersonal Communications
ID / Title / Level / Credit9696 / Apply a problem-solving model / 4 / 4
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID / Title / Level / Credit11999 / Demonstrate product knowledge in a specified department in a retail or distribution environment / 4 / 4
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Management
ID / Title / Level / Credit11969 / Maintain and integrate knowledge of legislation applicable in a retail or distribution environment / 4 / 6
11995 / Establish and maintain procedures to protect personnel, plant, and property in a retail or distribution environment / 4 / 4
22012 / Supervise in a retail environment / 4 / 8
Service Sector > Retail, Distribution, and Sales > Stock Control
ID / Title / Level / Credit11986 / Establish and maintain stock levels in a retail or distribution environment / 4 / 4
Elective
A minimum of 35 credits
Computing and Information Technology > Computing > Generic Computing
ID / Title / Level / Credit18756 / Use and maintain a computer database for business reporting and decision making / 3 / 3
20332 / Use the Internet for information retrieval in an organisation / 2 / 3
Education > Adult Education and Training > Delivery of Adult Education and Training
ID / Title / Level / Credit7106 / Prepare learning plans and provide guidance for individual adult learners / 4 / 5
7108 / Deliver on-job training for adult trainees / 4 / 8
Education > Generic Education and Training > Assessment of Learning
ID / Title / Level / Credit4098 / Use standards to assess candidate performance / 4 / 6
18203 / Verify evidence for assessment / 4 / 3
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID / Title / Level / Credit11961 / Handle and store hazardous substances in the workplace / 3 / 4
Humanities > Communication Skills > Interpersonal Communications
ID / Title / Level / Credit9694 / Demonstrate and apply knowledge of communication process theory / 3 / 4
9704 / Manage interpersonal conflict / 4 / 4
11098 / Use and evaluate listening techniques / 5 / 2
11101 / Collaborate within a team which has an objective / 4 / 5
Service Sector > Retail, Distribution, and Sales > Merchandising and Marketing
ID / Title / Level / Credit409 / Plan merchandising in a retail or distribution environment / 4 / 3
12005 / Plan and evaluate the effectiveness of checkout merchandising / 4 / 4
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Management
ID / Title / Level / Credit413 / Manage credit facilities in a retail or distribution environment / 4 / 3
11957 / Solve variances in reconciliation of sales records and takings / 4 / 4
11965 / Plan and prepare for, manage, and record a stocktake in a retail or distribution environment / 4 / 5
11981 / Plan and control stock storage areas in a retail or distribution environment / 4 / 3
11989 / Select and present goods for promotion in a retail or distribution environment / 4 / 3
Service Sector > Retail, Distribution, and Sales > Sales
ID / Title / Level / Credit61 / Sell products using a customer-focused business relationship / 4 / 6
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID / Title / Level / Credit11817 / Serve customers face to face in a wide range of contexts / 3 / 4
12009 / Complete sales transactions in a retail or distribution environment / 3 / 5
Service Sector > Retail, Distribution, and Sales > Stock Control
ID / Title / Level / Credit11959 / Order goods to meet pre-set stock levels in a retail or distribution environment / 3 / 2
11967 / Manage redundant and obsolescent stock in a retail or distribution environment / 3 / 4
11976 / Access and provide information using a computerised inventory management system in a retail or distribution environment / 3 / 4
Transition Arrangements
Previous versions of the qualification
Version 5 was issued to indicate that the qualification was reviewed and replaced.
Version 4 was revised in order to remove expiring standard 408. Changes which resulted from the review of standards from other standard setting bodieswere also incorporated.
Changes to structure and content
- Standard 408 was removed from the Elective section and has not been replaced. However, the legislative outcomes are sufficiently covered by standard 11969 in the Compulsory section.
- Standards 4098, 7106, and 18203 were added to the Elective section.
- Details of standard 1983 were updated to reflect its new classification.
- Titles and credits of reviewed Communication Skills standards updated.
People currently working towards version 2 or 3 of this qualification may complete the requirements for that version or transfer to version 4.
Version 3 was issued in order to make it more accessible to potential candidates. Changes included: removal of standards 11994 and 7452 from the Compulsory section; moving standards 9704, 11101, and 11965 from the Compulsory to the Elective section; addition of standards 8493, 8495, 9696, 11995, 22012, and 11999 to the Compulsory; and removal of Elective 2 (except for standard 1983) to strengthen the focus on retail skills and knowledge.
Version 2 of this qualification was reviewed and issued in order to increase the qualification’s flexibility.
Version 1 of this qualification replaced the National Certificate in Retail and Wholesale (Level4) [Ref: 0384]. The transition arrangements for that qualification expired in December 2005.
Certification
The certificate will display the logos of NZQA and ServiceIQ.
Classification
This qualification is classified according to the NQF classification system and the NewZealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
/NZSCED
Code
/Description
/Code
/Description
408 / Service Sector > Retail, Distribution, and Sales / 080501 / Management and Commerce > Sales and Marketing > SalesQuality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality Assurance Body before they can register credits from assessment against standards. Organisation with consent to assess and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Consent to assess requirements and the moderation system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
ServiceIQSSB Code 9068 / New Zealand Qualifications Authority 2019