Wild Atlantic Way Champions Workshop
Fáilte Ireland has chosen YOU to become a Wild Atlantic Way Champion!
This NEW initiative delivers excellence to our visitors ensuing that the Wild Atlantic Way as a must experience destination is communicated worldwide.
Everyone has a role to play and through YOU we want all of us delivering the optimum visitor experience – a warm welcome, a smile, real knowledge of our local area and a genuine interest our visitors informing them and promoting places to visit and things to see and do that will enrich their experience. Deliver this and visitors might just stay a little longer in your area, spend more and recommend the Wild Atlantic Way globally.
Engaging and interactive, the experienced facilitators will ensure you leave the workshop loving your local area and focused on the promotion and cross selling of a truly unique experience.
Workshop content
- TheWild Atlantic Way – the brand promise and plans for 2016
- Discovery Points and Signature Discovery Points
- What do you love about your area
- Excellence in building rapport with our Wild Atlantic Way visitors
- Asking our visitors the right questions
- Promotion of products and services by up-selling and cross-selling
- Techniques to focus on what’s in it for the visitor, the features, advantages and benefits.
- What to do, what to see, where to stay/meet and eat – Improve customer centricity by building suggestions for visitors based on what you know they value most
- How to engage with Wild Atlantic Way social media
- Supporting others to become Wild Atlantic Champions.
Workshop benefits
By the end of the training course you will:
- Explain the Wild Atlantic Way brand promise and Fáilte Ireland’s plans for 2016
- Identify who the visitors to your area are, prepare for and anticipate their needs
- Demonstrate how to cross sell and motivate your visitor to stay longer
- Be more confident, more professional and more effective when using cross selling and upselling techniques
- Increase product knowledge by being more familiar with the tourism attractions, activities and festivals and events in your area
- Use the tips and tools to deliver a visitor welcome workshop in your own business.
Workshop details
Date / Time / Venue / To book email Jackie Burns stating which venue you wish to attend03 May 2016 / 10.00am – 1.00pm / Strand Hotel Ballyliffin /
04 May 2016 / 10.00am – 1.00pm / Radisson Blu Letterkenny /
05 May 2016 / 10.00am – 1.00pm / MillParkHotelDonegalTown /
To book this workshop
Email Jackie Burns stating which venue you wish to attend.
Who should attend?
Tourism business owners, managers and staff; public service personnel; retail businesses; festival and event organisers; service businesses and community groups i.e. anyone who may come in contact with visitors
Cost
The workshop is fully subsidised by Fáilte Ireland. A light lunch and refreshments are included.