Visitors Survey Report: Isabella Plantation

Visitors Survey Report: Isabella Plantation

22nd and 24th March, 17th and 19th May

Overall interviews

Thursday / Saturday
March / 92 / 112 / 204
May / 94 / 121 / 215
419

1. General Information

Weather:

March: Thursday – Generally mild and overcast.

Saturday - Generally sunny and warm.

May: Thursday –Generally cold and overcast.

Saturday – Generally over cast, cool with some warmer spells.

General responses:

Hard to get people with kids to stop.

Saturday – More tourists lack of English.

Big groups – difficult to talk to individuals and get people to stop.

Thurs – more individuals – lots of older people.

General response was that people love IP and don’t want it changed too much – appreciation of the fact that it may be difficult to access for people with mobility issues but concerned as to what making IP more accessible will mean for the atmosphere and environment – also do not want it to become overly busy.

1. Profile of visitors

Generallymore females than males.

By observation approximately ¾ of people under 16were under 10.

An overwhelming percentage of visitors to IP are white British (approximately 87%)

Head Count / Broomfield Gate / Disabled Car Park Gate
Thursday (22/3 and 17/5) / Saturday (24/3 and 19/5) / Thursday (22/3 and 17/5) / Saturday (24/3 and 19/5)
Gender / Female / 512 / 1345 / 148 / 451
Male / 251 / 1063 / 92 / 400
Age / Under 16 / 71 / 533 / 8 / 141
16 – 24 / 23 / 92 / 12 / 44
24 – 60 / 449 / 1431 / 104 / 481
Over 60 / 237 / 329 / 119 / 273
Ethnicity / White / 674 / 1934 / 213 / 778
Black / 17 / 32 / 1 / 12
Asian / 48 / 298 / 14 / 105
Disability/ mobility issues / 29 / 26 / 29 / 46
Interviews / Broomfield Gate / Disabled Car Park Gate
Thurs (22/3 and 17/5) / Sat (24/3 and 19/5) / Thurs (22/3 and 17/5) / Sat (24/3 and 19/5)
Gender / Female / 139 / 138 / 63 / 91
Male / 71 / 111 / 47 / 76
Age / Under 16 / 3 / 14 / 0 / 6
17 – 24 / 7 / 14 / 3 / 6
25 – 50 / 47 / 77 / 15 / 52
51 – 65 / 52 / 47 / 31 / 34
66 – 80 / 41 / 34 / 21 / 24
Over 80 / 6 / 11 / 11 / 5
Ethnicity / White / British / 122 / 155 / 72 / 107
Irish / 3 / 2 / 3 / 4
European / 11 / 20 / 10 / 17
Other white / 5 / 7 / 1 / 11
Asian / Asian British / 1 / 0 / 1 / 1
Bangladeshi / 0 / 0 / 0 / 0
Pakistani / 0 / 0 / 0 / 3
Indian / 6 / 7 / 1 / 2
Other Asian / 1 / 1 / 3 / 7
Black / Black British / 0 / 0 / 0 / 0
Caribbean / 1 / 0 / 0 / 0
African / 0 / 0 / 0 / 0
Other Black / 0 / 0 / 0 / 0
Chinese / 2 / 0 / 0 / 0
Mixed / White/Black Caribbean / 0 / 0 / 0 / 0
White/African / 0 / 0 / 0 / 0
White/Asian / 0 / 0 / 0 / 0
Other mixed / 0 / 0 / 0 / 0
Disability/ mobility issues / Considers self to have a disability / 7 / 9 / 18 / 15
Registered disabled / 1 / 2 / 15 / 9
Mobility issues / 2 / 3 / 16 / 15

1. Questionnaire breakdown

Did you know about IP before your visit today? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / No / 5 / 10 / 2 / 2
Yes / 55 / 59 / 49 / 60
Disabled / No / 2 / 3 / 1 / 3
Yes / 30 / 40 / 42 / 54
How did you find out about IP? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Local/Park user / 47 / 52 / 42 / 46
Word of mouth / 4 / 6 / 0 / 0
Other / 0 / 1 / 7 / 14
Disabled / Local/Park user / 27 / 29 / 34 / 41
Word of mouth / 4 / 8 / 2 / 13
Other / 1 / 5 / 3 / 13
Are you aware of the IP project? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / No / 37 / 56 / 37 / 51
Yes / 23 / 13 / 12 / 9
Disabled / No / 24 / 34 / 35 / 46
Yes / 8 / 8 / 7 / 9
How did you find out about the project? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Notices in IP / 22 / 12 / 12 / 9
Word of mouth / 1 / 0 / 0 / 0
Other / 0 / 1 / 0 / 0
Disabled / Notices in IP / 5 / 5 / 3 / 8
Word of mouth / 1 / 1 / 0 / 0
Other / 2 / 2 / 4 / 1
Frequency of visits to IP? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Several times a week / 6 / 0 / 3 / 2
Weekly / 6 / 7 / 3 / 3
Monthly / 9 / 17 / 6 / 7
Several times a year / 26 / 25 / 30 / 31
Less frequently / 7 / 7 / 7 / 12
First visit / 6 / 14 / 8 / 11
Disabled / Several times a week / 1 / 2 / 3 / 3
Weekly / 2 / 4 / 4 / 5
Monthly / 5 / 6 / 9 / 8
Several times a year / 15 / 19 / 16 / 20
Less frequently / 7 / 5 / 6 / 14
First visit / 2 / 7 / 5 / 7
In which Season do you visit IP? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Spring / 31 / 36 / 40 / 48
Summer / 13 / 14 / 17 / 26
Autumn / 0 / 4 / 2 / 3
Winter / 1 / 1 / 1 / 0
All year round / 27 / 34 / 11 / 15
Disabled / Spring / 16 / 25 / 26 / 35
Summer / 7 / 18 / 5 / 12
Autumn / 6 / 10 / 3 / 7
Winter / 1 / 0 / 0 / 0
All year round / 15 / 18 / 17 / 21
How did you get to the park? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Car / 55 / 54 / 46 / 51
Walk / 3 / 10 / 2 / 7
Bike / 3 / 0 / 1 / 4
Public Transport / 3 / 5 / 1 / 4
Other / 0 / 0 / 1 / 0
Disabled / Car / 16 / 25 / 31 / 32
Walk / 7 / 10 / 8 / 13
Bike / 5 / 3 / 3 / 8
Public Transport / 7 / 8 / 7 / 7
Other / 0 / 0 / 1 / 1
How long did your journey take you? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Less than 10 mins / 12 / 18 / 7 / 10
10 to 20 mins / 27 / 24 / 19 / 23
20 to 30 mins / 16 / 12 / 17 / 17
More than 30 mins / 5 / 13 / 8 / 13
Disabled / Less than 10 mins / 4 / 5 / 4 / 8
10 to 20 mins / 10 / 13 / 9 / 15
20 to 30 mins / 6 / 8 / 17 / 13
More than 30 mins / 11 / 17 / 13 / 20
How long did you stay in IP on this visit? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / More than half an hour / 16 / 21 / 4 / 11
Half an hour to an hour / 30 / 20 / 32 / 25
1 to 2 hours / 12 / 21 / 11 / 22
More than 2 hours / 2 / 6 / 4 / 4
Disabled / More than half an hour / 7 / 17 / 16 / 17
Half an hour to an hour / 18 / 16 / 15 / 20
1 to 2 hours / 2 / 6 / 11 / 18
More than 2 hours / 4 / 4 / 1 / 1
Once in the park was IP easy to find and get to? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / 1 Easy / 37 / 46 / 38 / 45
2 / 8 / 7 / 5 / 11
3 / 8 / 11 / 5 / 7
4 / 4 / 0 / 3 / 0
5 Difficult / 2 / 1 / 0 / 0
Disabled / 1 Easy / 23 / 24 / 28 / 39
2 / 3 / 8 / 3 / 7
3 / 4 / 9 / 6 / 3
4 / 1 / 1 / 5 / 5
5 Difficult / 0 / 1 / 1 / 2
The Isabella Plantation rated overall / March Thurs / March Sat / May Thurs / May Sat / T / T/A / %
Broomfield / 1 Poor / 0 / 0 / 0 / 0 / 0 / 0 / 0
2 / 0 / 1 / 0 / 0 / 1 / 2 / .5
3 / 1 / 2 / 0 / 1 / 4 / 8 / 2
4 / 16 / 18 / 5 / 4 / 43 / 78 / 19
5 / 42 / 46 / 46 / 57 / 191 / 322 / 77
Disabled / 1 / 0 / 0 / 0 / 0 / 0
2 / 0 / 1 / 0 / 0 / 1
3 / 0 / 2 / 0 / 2 / 4
4 / 6 / 11 / 8 / 10 / 35
5 Excellent / 25 / 28 / 33 / 45 / 131
Aspects of the plantation / Rated 1 (poor) to 5 (excellent) / March Thurs / March Sat / May Thurs / May Sat
Signposting maps and finding your way / Broomfield Gate / 1 / 0 / 2 / 0 / 0
2 / 12 / 7 / 9 / 16
3 / 11 / 16 / 21 / 14
4 / 10 / 15 / 12 / 14
5 / 7 / 4 / 7 / 10
Disabled Gate / 1 / 0 / 1 / 2 / 2
2 / 4 / 8 / 16 / 15
3 / 9 / 16 / 11 / 16
4 / 11 / 12 / 4 / 15
5 / 2 / 3 / 4 / 2
Quality and number of toilets / Broomfield Gate / 1 / 4 / 2 / 0 / 0
2 / 12 / 19 / 1 / 6
3 / 8 / 9 / 5 / 14
4 / 3 / 7 / 18 / 13
5 / 2 / 3 / 22 / 12
Disabled Gate / 1 / 7 / 10 / 4 / 5
2 / 11 / 14 / 18 / 14
3 / 8 / 7 / 6 / 13
4 / 2 / 3 / 6 / 8
5 / 1 / 0 / 0 / 1
Peace and quiet / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 2 / 0 / 2
3 / 1 / 4 / 0 / 2
4 / 7 / 7 / 10 / 24
5 / 33 / 37 / 39 / 26
Disabled Gate / 1 / 0 / 1 / 0 / 0
2 / 0 / 2 / 1 / 0
3 / 0 / 4 / 7 / 10
4 / 8 / 20 / 16 / 24
5 / 23 / 15 / 19 / 22
Quality and quantity of seating / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 3 / 6 / 4 / 4
3 / 6 / 11 / 9 / 10
4 / 13 / 18 / 18 / 25
5 / 19 / 14 / 18 / 14
Disabled Gate / 1 / 0 / 0 / 0 / 0
2 / 3 / 11 / 8 / 7
3 / 3 / 9 / 14 / 14
4 / 13 / 10 / 14 / 26
5 / 10 / 12 / 6 / 8
Upkeep and landscaping / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 2 / 2 / 0 / 0
3 / 2 / 2 / 1 / 0
4 / 10 / 14 / 9 / 17
5 / 29 / 30 / 38 / 34
Disabled Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 1 / 0 / 0
3 / 1 / 3 / 1 / 2
4 / 12 / 12 / 16 / 16
5 / 18 / 26 / 26 / 38
Information on plantation features / Broomfield Gate / 1 / 0 / 1 / 0 / 0
2 / 9 / 11 / 11 / 10
3 / 8 / 13 / 13 / 17
4 / 9 / 12 / 16 / 15
5 / 8 / 8 / 11 / 9
Disabled Gate / 1 / 0 / 0 / 2 / 3
2 / 5 / 13 / 13 / 20
3 / 5 / 17 / 8 / 13
4 / 11 / 8 / 12 / 14
5 / 8 / 5 / 4 / 4
Car parking facilities including disabled parking / Broomfield Gate / 1 / 0 / 1 / 0 / 1
2 / 1 / 0 / 0 / 7
3 / 1 / 3 / 5 / 5
4 / 16 / 7 / 20 / 18
5 / 22 / 28 / 23 / 12
Disabled Gate / 1 / 0 / 1 / 1 / 0
2 / 1 / 5 / 3 / 4
3 / 3 / 8 / 13 / 14
4 / 12 / 14 / 14 / 17
5 / 8 / 9 / 5 / 7
Cycle parking / Broomfield Gate / 1 / 0 / 1 / 0 / 0
2 / 4 / 3 / 2 / 1
3 / 4 / 1 / 2 / 4
4 / 9 / 3 / 6 / 1
5 / 7 / 6 / 9 / 5
Disabled Gate / 1 / 0 / 1 / 0 / 1
2 / 0 / 9 / 3 / 7
3 / 1 / 5 / 6 / 9
4 / 5 / 11 / 6 / 11
5 / 4 / 7 / 1 / 3
Quality of ground surfacing / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 2 / 1 / 1 / 1
3 / 2 / 3 / 5 / 5
4 / 21 / 11 / 19 / 25
5 / 6 / 29 / 23 / 22
Disabled Gate / 1 / 0 / 0 / 1 / 1
2 / 0 / 1 / 2 / 2
3 / 1 / 8 / 11 / 12
4 / 20 / 27 / 21 / 28
5 / 20 / 7 / 7 / 14
Ease of use of gates / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 0
3 / 5 / 5 / 0 / 2
4 / 16 / 8 / 23 / 23
5 / 10 / 30 / 28 / 26
Disabled Gate / 1 / 0 / 0 / 1 / 0
2 / 0 / 2 / 1 / 1
3 / 1 / 5 / 9 / 9
4 / 12 / 21 / 24 / 26
5 / 28 / 13 / 9 / 19
General tidiness and cleanliness / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 1
3 / 3 / 2 / 0 / 1
4 / 5 / 14 / 22 / 16
5 / 34 / 26 / 21 / 38
Disabled Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 1 / 0 / 0
3 / 1 / 0 / 0 / 0
4 / 12 / 3 / 6 / 10
5 / 18 / 39 / 44 / 41
Quality of natural environment / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 0
3 / 0 / 1 / 0 / 1
4 / 4 / 9 / 9 / 9
5 / 34 / 32 / 34 / 47
Disabled Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 0
3 / 0 / 0 / 0 / 0
4 / 8 / 5 / 8 / 18
5 / 23 / 37 / 43 / 32
How easy or difficult was it to get around the plantation? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / 1 Easy / 29 / 49 / 47 / 60
2 / 5 / 7 / 4 / 3
3 / 1 / 2 / 0 / 0
4 / 2 / 0 / 0 / 0
5 Difficult / 3 / 1 / 0 / 0
Disabled / 1 Easy / 26 / 31 / 24 / 45
2 / 1 / 7 / 8 / 5
3 / 2 / 0 / 5 / 0
4 / 0 / 2 / 3 / 3
5 Difficult / 1 / 0 / 2 / 1
What specific aspects of the plantation were problematic? / Rated 1 (poor) to 5 (excellent) / March Thurs / March Sat / May Thurs / May Sat
Quality and upkeep of paths / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 0
3 / 1 / 0 / 1 / 0
4 / 1 / 1 / 0 / 0
5 / 0 / 0 / 0 / 0
Disabled Gate / 1 / 0 / 0 / 1 / 2
2 / 2 / 1 / 4 / 1
3 / 0 / 0 / 3 / 0
4 / 0 / 2 / 5 / 2
5 / 0 / 0 / 0 / 0
Quality and width of bridges / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 0
3 / 0 / 1 / 0 / 0
4 / 1 / 0 / 0 / 0
5 / 0 / 0 / 0 / 0
Disabled Gate / 1 / 0 / 0 / 0 / 0
2 / 1 / 0 / 3 / 0
3 / 1 / 1 / 6 / 3
4 / 0 / 2 / 5 / 1
5 / 0 / 0 / 0 / 0
Weights and width of gates / Broomfield Gate / 1 / 0 / 0 / 0 / 0
2 / 0 / 0 / 0 / 0
3 / 0 / 0 / 0 / 0
4 / 2 / 1 / 0 / 0
5 / 0 / 0 / 0 / 0
Disabled Gate / 1 / 0 / 0 / 1 / 0
2 / 0 / 0 / 1 / 1
3 / 1 / 2 / 5 / 1
4 / 1 / 1 / 6 / 2
5 / 0 / 0 / 0 / 0

Note – 1 person identified a lack of seating as the reason they found getting round the plantation difficult.

If mobility scooters or wheelchairs were available would you have used them? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Yes / 3 / 3 / 5 / 4
No / 6 / 20 / 20 / 20
Disabled Gate / Yes / 3 / 0 / 0 / 0
No / 7 / 22 / 0 / 0
Why did you come to IP today? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / For peace and quiet / 14 / 14 / 14 / 10
Fresh air / 34 / 42 / 20 / 16
Picnic / 4 / 3 / 2 / 1
Exercise / 6 / 4 / 7 / 10
Bring children / 4 / 7 / 4 / 6
Walk / 39 / 58 / 14 / 25
Walk the dog / 6 / 9 / 3 / 7
See plants, trees, wildlife / 25 / 26 / 29 / 36
Feed birds / 3 / 4 / 1 / 1
See the azalea collection / 18 / 18 / 36 / 41
To take part in an educational activity or guided walk / 0 / 0 / 0 / 0
Part of a sightseeing day / 3 / 1 / 1 / 0
Spending day in park / 3 / 5 / 4 / 1
Disabled Gate / For peace and quiet / 23 / 27 / 18 / 23
Fresh air / 25 / 30 / 20 / 22
Picnic / 3 / 8 / 3 / 5
Exercise / 22 / 22 / 16 / 22
Bring children / 3 / 6 / 1 / 5
Walk / 19 / 25 / 18 / 26
Walk the dog / 2 / 4 / 5 / 7
See plants, trees, wildlife / 23 / 34 / 25 / 30
Feed birds / 6 / 8 / 0 / 3
See the azalea collection / 14 / 15 / 38 / 43
To take part in an educational activity or guided walk / 1 / 1 / 0 / 0
Part of a sightseeing day / 4 / 5 / 3 / 5
Spending day in park / 16 / 23 / 8 / 10

Note - 1 person said they had come to IP to go birdwatching.

1 person said they had come to IP for a school project.

Would you use any of the following…? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Map on the internet / 31 / 35 / 25 / 32
Audio guides / 3 / 1 / 7 / 0
Self-guided walk leaflets / 10 / 16 / 16 / 11
Nature trails for children / 21 / 22 / 12 / 18
Self-guided walks on the internet / 34 / 34 / 23 / 28
Printed information about plants and wildlife / 39 / 49 / 38 / 47
Themed/targeted walks / 11 / 15 / 9 / 7
Other activity for children / 24 / 23 / 12 / 16
Guides to download from the internet / 25 / 30 / 27 / 28
Way marked trails / 18 / 22 / 19 / 20
Tactile maps / 9 / 9 / 2 / 7
Horticultural and gardening events / 14 / 19 / 5 / 11
Disabled Gate / Map on the internet / 12 / 24 / 23 / 23
Audio guides / 1 / 10 / 9 / 6
Self-guided walk leaflets / 18 / 24 / 25 / 21
Nature trails for children / 9 / 18 / 12 / 16
Self-guided walks on the internet / 10 / 20 / 21 / 21
Printed information about plants and wildlife / 18 / 21 / 27 / 36
Themed/targeted walks / 6 / 15 / 10 / 12
Other activity for children / 7 / 15 / 7 / 13
Guides to download from the internet / 11 / 18 / 21 / 23
Way marked trails / 14 / 23 / 21 / 17
Tactile maps / 7 / 18 / 11 / 6
Horticultural and gardening events / 14 / 17 / 15 / 24

Note – 1 person said they would like gardening advice.

Would you use internet resources about IP? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Yes / 20 / 29 / 32 / 35
No / 11 / 10 / 19 / 27
Disabled Gate / Yes / 8 / 18 / 29 / 35
No / 7 / 7 / 13 / 21
Have you looked at the plantation notice boards? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / Yes / 36 / 40 / 28 / 36
No / 25 / 22 / 23 / 26
Disabled Gate / Yes / 20 / 21 / 34 / 50
No / 4 / 5 / 8 / 6
What did you use the notice board to locate? / March Thurs / March Sat / May Thurs / May Sat
Broomfield / The toilets / 10 / 12 / 5 / 12
Attractions in the plantation / 16 / 13 / 11 / 21
To see where I am / 10 / 4 / 13 / 14
I’ve seen it but not looked at anything on it / 7 / 11 / 7 / 4
Disabled Gate / The toilets / 6 / 11 / 9 / 12
Attractions in the plantation / 14 / 18 / 25 / 24
To see where I am / 12 / 24 / 17 / 27
I’ve seen it but not looked at anything on it / 4 / 7 / 2 / 4

Note – 1 person looked at the notice boards to see the opening times.

1. Notes/Additional comments made

Bikes – Bike paths away from all cars would be good.

Bikes – More cycle racks would be good. – 2 people said this.

Bikes - There should be bike parking outside IP – 2 people said this.

Café etc - A drinking fountain would be good - 2 people said this.

Café etc - Café nearby would be good – 6 people said this.

Café etc - There should be somewhere near disabled entrance to get light refreshments.

Car Parking – Car park is very dusty.

Car Parking – Disabled car park is often abused – park police should deal with this.

Car Parking – Disabled car park should be for elderly as well as disabled people.

Car Parking – I’d like to be able to park in the disabled car park even without a blue badge.

Car Parking – Is there a possibility of special dispensation or a badge for the disabled car park relating only to Richmond?

Car parking - It is busy at weekends/summer parking is sometimes difficult – 4 people said this.

Car Parking – It is increasingly difficult to get a blue badge.

Car parking - More parking outside would be good – 3 people said this

Car Parking – The disabled car park is well located but gets very busy.

Car Parking – The road to the disabled car park has many potholes – 8 people said this.

Car Parking – There should be more disabled parking.

Carparking - There were a lot of dangerous potholes in the car park - 12 people said this.

CarParking – When big vans for groups of disabled people are using the car park there is no space.

Children - School parties sometimes disrupt the peace and quiet.

Children - Baby changing facilities would be good.

Children - Do not want children’s activities in IP/Children’s activities would be disruptive – 4 people said this.

Children – Families picnic in the middle and take up a lot of space, and are very disruptive – 2 people said this.

Children – Natural climbing – rocks sturdy tree/logs would be good.

Children - Stuff for children would be good – 2 people said this.

Children - There are too many children – 3 people said this.

Dogs – I can’t use the facilities at Pembroke lodge because dogs aren’t allowed.

Dogs – No dogs.

Dogs – The Disabled car park gate needs to be lowered so dogs can’t get underneath it.

Dogs – There should be dog waste bins.

Dogs – There should be policing for dogs off lead.

Dogs – There should be poo bags available.

Improvements - Change nothing/Unhappy about ‘improvements’ – 4 people said this.

Improvements - I am worried about the work all happening at once and being disruptive.

Improvements – I come with a wheelchair user every week – gates are easy – might be more of a problem for self-propelled chairs. Very conscious of path surface, but happy with it – syon park has gravelled paths that make it very difficult with wheelchair.

Improvements – I have chronic fatigue syndrome which used to qualify me for a blue badge but doesn’t anymore. It limits my walking, and I would find it difficult to navigate the park especially on sticky or wet ground.

Improvements – I like it as it is, but it would be good to increase accessibility if it doesn’t detract.

Improvements – IP difficult for elderly or disabled people if they don’t have a blue badge.

Improvements – Keep IP natural/Don’t make it too neat – 3 people said this.

Improvements - Keep it uncluttered/More stuff might mean it’s less natural/No signs – keep it uncluttered – 7 people said this.

Improvements - Like that it’s hard to find/don’t want more people to come – 3 people said this.

Other - Dusk tours would be good.

Other - IP is a bit busy – 2 people said this.

Other – An IP app would be good – opening times, whats in season, info, things of note.

Other – Gates should be button operated - 2 people said this.

Other – I liked the idea of the Bluebell walk I read about it – similar walks would be good.

Other – I would like the ability to donate, and have dedications on plants and benches.

Other – Mobility scooters could be dangerous and get stuck in the mud.

Other - More gates would be good.

Other – More water features would be good.

Other - No cars in the park/vehicle access to park should be restricted. – 2 people said this.

Other - Picnic tables would be good.

Other - Rules are not maintained – people ride bikes in IP.

Other – The aeroplanes that go over the park are very noisy.

Other – The gate to the footpath doesn’t lock with new fencing.

Other - There should be a ban on mobiles.

Other – There should be more publicity for the springtime features of IP.

Other – There should be picnic tables outside to encourage people to picnic before coming into IP.

Other – Website should include more history of the park.

Other- Rang main office about using disabled car park – didn’t hear back – had to borrow blue badge from a friend to come to IP.

Other- There are no bins in the plantation/There should be a bit by the pond – 6 people said this.

Paths – Bridge approaches and variation in ground surfacing bring problems for dual stick users.

Paths – Don’t gravel paths.

Paths – Don’t want improvements to damage natural aspects – access is possible all year round with heavy wheelchair.

Paths – Ground and paths are poor in winter.

Paths – I don’t want manicure paths.

Paths – I only stayed 20 mins because paths were impossible with wheelchair.

Paths – It was very muddy on main paths – 2 people said this.

Paths – More paths and bridges would be good.

Paths – Need tarmac for wheelchairs.

Paths – Path surface is awful for wheelchairs.

Paths – Resurfaced paths would be good.

Paths - Small paths should be left overgrown to give more space to animals and birds/there are too many paths – 2 people said this.

Paths – There should be something to indicate path surfacing – I got stuck in the mud in my wheelchair.

Paths – There was no problem today with wheelchair but on a muddy day there would be difficulty.

Paths - There was no problem with the buggy on the paths.

Paths - Tree roots on paths could be hazardous – 3 people said this.

Plants/Wildlife- IP is quite overgrown and dark – 2 people said this.

Plants/Wildlife - Bird watching would be good but should be bird sensitive.

Plants/Wildlife - Landscaping maintenance needs to be more closely monitored – sometimes there are bare patches.

Plants/Wildlife– More bird boxes would be good.

Plants/Wildlife – More bird feeders would be good – 2 people said this.

Plants/Wildlife– More lavender please

Plants/Wildlife – Worried about damage to plants – concerned that integrity of ground is being damaged from overuse.

Praise – Best park we’ve ever been to, here or abroad.

Praise – I am visually impaired but find IP paths well laid out.

Praise – IP is a gem in the middle of London

Praise – IP is a joy.

Praise – IP is an oasis in the southwest – the perfect balance of cultivation and wilderness.

Seating - IP is too small for lots of benches/I don’t want more benches – 2 people said this.

Seating - More benches in Richmond Park generally would be.

Seating - More benches would be good – 7 people said this.

Seating – Seating should be more spread out.

Seating - Seating should be unobtrusive/log benches would be good – 5 people said this

Seating - There are enough benches, but not in the sun.

Seating - There should be benches with arms.

Signage/Maps - Advertise tree book so no signs.

Signage/Maps - IP is not obvious/easy to find/found by chance/signs from car park are not clear. – 5 people said this.

Signage/Maps - More info on features/wildlife would be good – 15 people said this

Signage/Maps - More maps would be good - 4 people said this.

Signage/Maps - Signs about the history of IP would be good – 3 people said this.

Signage/Maps - Signs are not all easy to see.

Signage/Maps - Signs by plants/trees rather than leaflets would be good – leaflets would cause littering – 20 people said this

Signage/Maps - Signs identifying ducks would be good – 3 people said this.

Signage/Maps - Signs should all be small and unobtrusive.

Signage/Maps - Signs should be user friendly – currently only latin names/Signs should be in latin and English and any colloquial names – 2 people said this

Signage/Maps - Signs to toilets would be good/Couldn’t find the toilets – 3 people said this.

Signage/Maps - Some signs in IP would be good – not too many/small – 2 people said this.

Signage/Maps - Azaleas were not labelled.

Signage/Maps- Bits of IP get lost/not seen - 2 people said this.

Signage/Maps- I got lost/IP could be quite confusing – there are not enough signs – 4 people said this.

Signage/Maps- I like that there are not signs/signs could be obtrusive/maps available at lodge are enough – 10 people said this.

Signage/Maps- I like the maze like quality of IP/like the getting lost quality – no maps or signs – 8 people said this.

Signage/Maps - I saw no signs.

Signage/Maps - I would like a map to walk around with – 4 people said this

Signage/Maps- I would like a sign at notice board/leaflet identifying monthly plants/wildlife to look out for – 5 people said this.