mukaram ghaffar bajwa

Mob: +971-565628834

Visa Status: Visit Visa (April-June 2016 3 month)

Email:

OBJECTIVE:

I am accustomed to a fast-speed environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. To be an indispensable feature of the organization by demonstrating my skills and abilities to the best and to work in such an environment that provides opportunities to work on a global scale for career growth and professional.

PROFESSIONAL EXPERIENCE

Telenor

Customer Services Officer (IT and Telecom) (April, 2015 to Feb, 2016)

  • Resolving network issues of customers Sim module on SEIBEL 8.1 (CRM Oracle) andintended tosecurelystore theinternational mobile subscriber identity(IMSI) number of customers
  • DIP basedBiometric Verification of customers data on FCA789
  • Customers Sim Replacement and Ownership Issues
  • Blocking/UN-blocking customers Sims by creating SR
  • CCTV Monitoring
  • Company Product Sales & Monthly Targets
  • One to One link with Customers regarding complains
  • Installation of DSL Modems
  • Use of Cisco based VPN client connections to access partner portals Siebel,FCA789,CCD
  • Secure wify connections by Routers configurations using IP 192.168.0.1
  • Manual Configuration Of Internet3g Settings on Customers Cell phones using APN,IP
  • Handling Mobile Accounts like money transfer from mobile-mobile, Cash handling
  • Auditing of stock issued to the shops per month
  • Generation of Daily Sales Report on Excel and online reporting on E-serve portal.
  • Maintain Inventory of Products at Franchise.
  • Involved in Money Transfer Transactions city-city Activities
  • Supervised juniors for outdoor kiosk Activities
  • Supervised the communication between customers and employees regarding setting up and termination of mobile accounts.

Office Furniture
Quality Control & Operations(June, 2014 to April, 2015)

  • Monitor Working of Planar machines and Synchronous motors working
  • Assists as necessary the Engineering department in the evaluation and correction of specific quality control problems and issues
  • In-depth knowledge of measuring and testing instruments like oscilloscopes, Ammeters, Voltmeter.
  • Assisted in installation of cabling systems like CCTV physical connections
  • Prepares sales contracts for orders obtainedsubmitted a weekly report to Manager
  • Handled the tasks of performing annual evaluations for workshop staff
  • Daily Sales and delivery of furniture orders on time

Sales Person Saeed Electric Shop (Part Time)(Dec, 2009 to Jan, 2012)

  • Worked as a part time sales person in selling of different electric switches, electric cables, Electric Fans, Energy savers, Tube Rods, Pump Motors etc
  • Negotiates terms of sale and services with customer.

ACADEMIC QUALIFICATIONS

  • Bachelor in Electronic Engineering Specialization:(Telecommunication, Electronics)
  • Major:(Computer Communication and Networking, Digital Communication, Signal and System, Wireless sensor Network, Optical Communication, Engineering Economic)
  • Faculty of Engineering Science (F.S.C)(Physics, Chemistry , Math)
  • Matric(Science)

ACCREDIATION BY GOVERNMENT OF PAKISTAN

  • Registered Engineer under PEC(PakistanEngineeringCouncil)

ADDITIONAL COURSES BEING LEARNED

Digital Signal Processing

ComputerCommunication &Networking

Basic topologies, Routing, Switching, IPV4/IPV6, Algorithms

Optical Communication

Digital Communications & Digital Image Processing

Signals & Systems

Engineering Circuit Analysis Electric Machines

Instrumentation& Measurements Power Electronics

OTHER SKILLS

MS-Office 2003, 2007PowerPoint, Outlook, Word, MS Project and Excel Basics,

CCNA (cisco packet tracer basics) under Cisco Certified Training Academy NICON

PCB Soldering and Implementation.

Research basedworkonWirelessSensorNetworksand Vehicle Optical system

Internet surfing and Customer Relationship Management.

PERSONAL INFORMATION

  • Date of Birth:01 April 1991
  • Marital StatusSingle
  • Current locationUAE

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