ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Vendors shall submitthe answers to thisAttachment Iin Folder 3of their response, answering all questions in narrative format.The answers provided by Vendors will be evaluated as described in Section 3.7, Evaluation Process.Vendors are requested to limit the response to this Questionnaire to a total of 30 pages (including any attachments, brochures, or other documents attached to or embedded in the response).Answers must be specific to the System described in Attachment H,General Questionnaire and priced in Attachment J, Price Sheet.
Capitalized terms (such as System, Vendor, Internal User, etc.) shall have the meanings provided in Section 1.3 of the ITN.
Section I – General Questions (Up to 7points)- Does the System require any custom browser controls such as ActiveX controls or Adobe Flash or Shockwave, AdobeFlex, or Java Swing/Applets?
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- Is the System cross-browser compatible? List all of the browsers and versions supported.
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- Provide ahigh-levelSystem architecture diagram (physical and logical). If proposing aCustomer Hosted Model(Option 3 on the Price Sheet), specify all recommended hardware and architecture details(reference Exhibit E for a list of Citizens’ standards).
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- Provide a list of document repository solutions the System will integrate with.
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- Provide a list of document production solutions the System will integrate with.
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- Describe the ability and requirements for the System to scale to meetchanges in volume over time (vertically or horizontally).
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- Describe the scale of the System in terms of number transactions per second it can support, number of concurrent users, etc.Describe what base platform model was assumed behind those numbers.
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- Explain in detail various infrastructure related quality of serviceelements. Such asload balancing, highavailability, faulttolerance, fail over, session replication, transaction support, etc.
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- Describe common software tools and processes used to perform backup, recovery, and disaster recovery.
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- Describe how Internal Staff and External Users are authenticated and provided access to the System.
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- Describe how Citizens’ data would be archived and retrievedandinclude descriptions of data encryption processes.
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Attachment I: IT Questionnaire
ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Section II – Integration (Up to 8 points)- Web Services. Are WS-I compliant web services supported? Provide details on web service support and respective WS Securityitems identified in ITN.
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- Describe functionality and processes involved for Citizens to extract data and or documents individually or in a batch. Please include alist of approved ETL tools, any event trigger mechanisms, and automation.
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- Describe the various integration mechanisms supported by the System, and the scope of these mechanisms within the System.Such as web services (SOAP/REST), messaging, MFT, etc.
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- What capability does the System have to perform callouts to external systems to retrieve data, invoke external processes, etc.? What are the integration requirements?
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- Is the System certified to work with commonly used middleware products such as Oracle Fusion Middleware (OSB/SOA)? Provide alist of all those products.
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- What are the various artifacts which can be imported and exported? XML, CSV, UML, BPMN, JSON, SCA, etc.
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- What level of SOA support is provided by the System? Ability to present business functions as reusable service,synchronous and asynchronous communication, extensibility, etc.
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- Provide a list of all the protocols supported by the System for communication. WS-*, HTTP, FTP, StAX, MTOM, SMTP, etc. along with descriptions of their availability and scope within the System.
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- Can the System integrate with any third party SSO (single sign-on) solutions?Does it utilize SAML?
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- Describe how the System integrates with a custom authentication solution using web services. [Note: Citizens provides a set of authentication API as secure (WS-Security) web services].
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- Explain how user information for the System is stored, or mechanisms available for integration with an enterprise system like LDAP?
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- How are the authorization of the user (access rights, etc.) handled by the System? Describe how much is configurable and customizable.
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Attachment I: IT Questionnaire
ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Section III – Data Migration (Up to 5points)- Describe the process for migrating seed data from other systems into the System (e.g. initial upload of Citizens’ Agent information).See ITN section 2.10for a description of what data is expected to be migrated.
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- Describe your typical data migration strategy and architecture. In addition, describe the migration validation process.
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Attachment I: IT Questionnaire
ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Section IV – Configuration / Customization(Up to 3points)- Describe what aspects of the System are configurable from within the application or service.
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- Describe what aspects of the System can be customized (via custom coding) for Citizens (by Vendor staff or by Internal Staff).
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Attachment I: IT Questionnaire
ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Section V – Maintainability (Up to 2points)- Describe professional servicepractices you provide including your change management process for system enhancements.Including how changes are initiated, pricing process, and process for changing service level deliverables.
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- What is the security patch policy and process?
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- How often is the System tested for security vulnerabilities and penetration attacks? Provide details.
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- Provide yourrelease schedule, and methodology, as well as your Software development methodology, e.g. Agile, Waterfall, etc.
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Attachment I: IT Questionnaire
ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Section VI – Serviceability(Up to 3points)- Describe the System's performance/health metrics reporting capabilities.
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- Describe the System's ability to alert on service performance.How selective can SLAmonitoring be for a given service?
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- Describe what kind of information is logged and maintained. Explain the purge process and audit logs.
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- Describeany business activity monitoring support provided by the System.
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ITN No. 17-0023, Agency Management SystemPage 1 of 5
Attachment I: IT Questionnaire
ITN 17-0023, Agency management system
ATTACHMENT I
INFORMATION TECHNOLOGY (IT)QUESTIONNAIRE
Section VII – Testing (Up to 2 points)- Describe what type of testing environments would be provided and the availability of these environments to Citizens. In addition, provide details of how many environments would be provided and if there are any associated costs for maintenance or usage. Describe functional testing protocols and test environment architecture. Explain how you can support integration with Citizens non-production environments.
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- Describe testing and validation processes, including unit, functional, regression and performance testing (including both manual and automated tests).Include all tools used and the process for defect tracking and resolution.Describe both implementation and post-implementation processes, if different.
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- Describe your performance test strategy (both pre- and post- implementation).
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ITN No. 17-0023, Agency Management SystemPage 1 of 5
Attachment I: IT Questionnaire