V.vinod

Phone no: 9948466063
PROFESSIONAL OBJECTIVES
To work as Software professional in a reputed organization. To keep myself updated and to meet the challenges of the fast changing IT industry. To be productive and to make the company the top most player in global software and Internet market.
SUMMARY
1+ years of experience in IT is including working with Oracle CRM EBusiness Suite Rel. 11i.
VISUAL SOFT:HYDERABAD
March 2004 to till date
EDUCATIONAL QUALIFICATION
·Master In Business Administration (M B A), From Tasmac College, affiliated to University of Wales securing 61% of marks and the year of passing 2003.
·Bachelor of Business Management (B B M) – From Rajiv Gandhi Institute Of Management And Sciences, affiliated to Andhra University securing 58% of marks and the year of passing 2001.
SKILLS SUMMARY
Functional Skills:
Oracle Applications CRM
Foundation Resource Manager, Tasks and Escalation Manager, Notes, Calendar, Territory Manager, Assignment Manager
MarketingOracle Marketing Online
SalesOracle Sales Online
Service Customer Care, Support, Depot repair
DBMSMS Access
STRENGTHS
1. Good in solving Functional (CRM Foundation, Sales and Marketing)
2.Able to work under pressure of Deadlines.
3.Willingness to Learn, Dedicated and Hardworking.
MAJOR ASSIGNMENTS
Subject knowledge & Support Responsibilities in CRM (Period: March 2004 to till date)
Project Experience Details
Project: Implementation of Oracle Apps (CRM Module)
Client: HAJI HUSEIN ALIREZA (HHA), Saudi Arabia.
Role: Implementation Support in Functional area
About Client:
HHA was established as a general trading company in 1906. In 1926, it became the first company to import and distribute automobiles on a commercial basis in the Arabian Peninsula. Today, HHA is the third largest automobile distributor in the Kingdom with a turnover of more than $220 million. HHA is the exclusive distributor of Aston Martin, Ford Mercury, Mazda, KIA Motors, and MAN trucks in Saudi Arabia.
Roles and Responsibilities:
Worked in Oracle CRM application suite, Release 11i in modules which include CRM Foundation, Customer Support, Field Service, Order Management and other modules
Gathering the functional requirements and preparing the configuration & Build list documents thru Test Director
Configuring functional setup in Foundation, services, Depot Repair and other modules
Setup ORACLE CRM Foundation components such as Resource Manager, Assignment Manager, Territory Manager, Task Manager, Escalation Manager, Calendar and Notes
Assisted technical team in technical design and subsequent development activities
Staging and Migrating the Developed instances using the Kintana tools
Test the CRM solution after implementation for its full functionality.
Identify the requirements for training to Core Trainers and end users.
Project: ADCO, Global Support
Client: ADCO, Abu Dhabi,
Role: Support for CRM Application
About Client:
(ADCO) The Abu Dhabi Company for Onshore Oil Operations, operates onshore and in the shallow coastal water of the Emirate of Abu Dhabi. The original concession agreement was signed in January 1939 with Petroleum Development (Trucial Coast). In 1962, the Company became known as the Abu Dhabi Petroleum Company Ltd. (ADPC), and in 1979, it became known as the Abu Dhabi Company for Onshore Oil Operations (ADCO).
Roles and Responsibilities
Providing support on Oracle CRM application suite, Release 11i in modules which include CRM Foundation, Customer Support, Customer Care, Marketing, Sales, Order Management and other modules.
Interaction with users for their Problem understanding and resolution
Fixed bugs and provided enhancements.
Maintenance of customer Bugs & issues log.
DOMAIN EXPERIENCE:
Worked with Suraksha Pharmaceutical Pvt ltd as a Area Sales Manager from Mar’ 2003 – Feb’ 2004.
Roles and Responsiblities
·I am responsible for achieving company objectives in the given territory profitably.
·Primary aim is to establish brands in all those markets which represented by him and his team memebers.it could done through his subordinates (Mr.). by developing their abilities/ skills to exploit potential markets
·Developers role balancing task and relation
·Bridge the gap qualitative and quantitative gaps to achieve 100% objective
·Decision making role solving problems without compromising objectives
·Setting objectives and goals
·Developing and training
·Reviewing performance

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