Using MIS, 3e (Kroenke)
Chapter 1 The Importance of MIS
1.1 True/False Questions
1) Moore's Law states that the speed of a computer doubles every 18 months.
Answer: FALSE
Diff: 1Page Ref: 4
AACSB: Use of IT
Study Question: Study Question 1
2) The fact that the cost of data communications and data storage has essentially come down to zero is an example of Moore's Law in action.
Answer: TRUE
Diff: 1Page Ref: 4
AACSB: Use of IT
Study Question: Study Question 1
3) The emergence of YouTube could be considered a consequence of Moore's Law.
Answer: TRUE
Diff: 1Page Ref: 4
AACSB: Reflective thinking
Study Question: Study Question 1
4) One consequence of Moore's Law is that routine skills will be internalized by high-value organizations.
Answer: FALSE
Diff: 2Page Ref: 5
AACSB: Reflective thinking
Study Question: Study Question 1
5) According to the RAND study cited in the text, strong nonroutine cognitive skills are the most important marketable skills in the new millennium.
Answer: TRUE
Diff: 2Page Ref: 6
AACSB: Analytic skills
Study Question: Study Question 1
6) While those students majoring in finance and information systems are expected to have only routine cognitive skills, those in marketing or information systems need to develop strong non-routine cognitive skills.
Answer: FALSE
Diff: 2Page Ref: 6
AACSB: Analytic skills
Study Question: Study Question 1
7) Abstract reasoning is the ability to make and manipulate models.
Answer: TRUE
Diff: 1Page Ref: 6
AACSB: Analytic skills
Study Question: Study Question 1
8) During a feedback session, Symonds tells his manager that he is finding it difficult to trace the mean value of the data from the consumer survey. Symonds seems to be lacking systems thinking skills.
Answer: FALSE
Diff: 3Page Ref: 6, 7
AACSB: Reflective thinking
Study Question: Study Question 1
9) Sheila, the operations manager at a software development firm, finds from Reuben's teammates that he rarely asks for feedback and when provided, does not seem to respond positively to it. Reuben seems to be lacking collaboration skills.
Answer: TRUE
Diff: 3Page Ref: 6, 7
AACSB: Reflective thinking
Study Question: Study Question 1
10) Fear of failure is one of the main reasons for the lack of systems thinking among employees.
Answer: FALSE
Diff: 2Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
11) Being able to connect the rise in sugar prices to the supply cap of petrol products by OPEC countries is an example of abstract reasoning.
Answer: FALSE
Diff: 2Page Ref: 6
AACSB: Reflective thinking
Study Question: Study Question 1
12) Abstract reasoning is an example of routine cognitive skills.
Answer: FALSE
Diff: 2Page Ref: 6
AACSB: Reflective thinking
Study Question: Study Question 1
13) Effective communication is an example of routine non-cognitive skills.
Answer: FALSE
Diff: 2Page Ref: 6
AACSB: Reflective thinking
Study Question: Study Question 1
14) Surveys indicate the single most important skill for effective collaboration is the ability to interpret nonverbal communication.
Answer: FALSE
Diff: 2Page Ref: 7
AACSB: Analytic skills
Study Question: Study Question 1
15) Wesley is quite popular in the office for being nice to others. He seems to have effective collaboration skills.
Answer: FALSE
Diff: 2Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
16) Systems thinking is when you develop ideas and plans with others.
Answer: FALSE
Diff: 1Page Ref: 7
AACSB: Analytic skills
Study Question: Study Question 1
17) In a volatile business scenario, professionals should not allow themselves to be limited by fear of failure.
Answer: TRUE
Diff: 2Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
18) An information system is a group of components that interact to produce information.
Answer: TRUE
Diff: 2Page Ref: 8
AACSB: Use of IT
Study Question: Study Question 2
19) The three key elements in the definition of MIS are: development and use, information systems, and business goals and objectives.
Answer: TRUE
Diff: 1Page Ref: 8
AACSB: Analytic skills
Study Question: Study Question 2
20) There are six fundamental components in every information system.
Answer: FALSE
Diff: 2Page Ref: 8
AACSB: Use of IT
Study Question: Study Question 2
21) The words, sentences, and paragraphs in your status report are examples of the "data" component of an information system.
Answer: TRUE
Diff: 2Page Ref: 8
AACSB: Analytic skills
Study Question: Study Question 2
22) Management information systems is defined as the development and use of information systems that help businesses achieve their goals and objectives.
Answer: TRUE
Diff: 2Page Ref: 8
AACSB: Use of IT
Study Question: Study Question 2
23) The number of components of an information system increases with increasing system complexity.
Answer: FALSE
Diff: 2Page Ref: 8-9
AACSB: Analytic skills
Study Question: Study Question 3
24) One needs to have hardware or computer programming skills to build or use an information system.
Answer: FALSE
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 3
25) To correctly be called an information system, a computer of some sort must be involved.
Answer: FALSE
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 2
26) Organizations do not expect accounting or marketing majors to know how to build information systems.
Answer: FALSE
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 2
27) Even if you are not technically qualified, you are still required to help in the development project of information systems by specifying the system requirements.
Answer: TRUE
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 3
28) The components of the information systems framework are symmetrical.
Answer: TRUE
Diff: 1Page Ref: 10
AACSB: Analytic skills
Study Question: Study Question 3
29) A compelling reason for companies to develop an information system is to avoid "falling behind the technology curve."
Answer: FALSE
Diff: 2Page Ref: 10
AACSB: Reflective thinking
Study Question: Study Question 2
30) Buying a computer, working with a spreadsheet, or creating a Web page are the three major instances of an information systems implementation.
Answer: FALSE
Diff: 2Page Ref: 10
AACSB: Reflective thinking
Study Question: Study Question 3
31) In the information systems framework, data is the bridge between the computer side on the left and the human side on the right.
Answer: TRUE
Diff: 2Page Ref: 10
AACSB: Analytic skills
Study Question: Study Question 3
32) In an information systems model, the software and procedure components are both sets of instructions.
Answer: TRUE
Diff: 2Page Ref: 11
AACSB: Analytic skills
Study Question: Study Question 3
33) Information systems have globally standardized allocations for the amount of work that is moved from the human side to the computer side.
Answer: FALSE
Diff: 2Page Ref: 11
AACSB: Analytic skills
Study Question: Study Question 3
34) Hardware is the most important component in the component framework of information systems.
Answer: FALSE
Diff: 2Page Ref: 11
AACSB: Use of IT
Study Question: Study Question 3
35) When you consider the components of an information system, the last component includes you.
Answer: TRUE
Diff: 1Page Ref: 11
AACSB: Analytic skills
Study Question: Study Question 3
36) A perfect information system is one in which the quality of your thinking is not important to the quality of information produced.
Answer: FALSE
Diff: 2Page Ref: 11
AACSB: Reflective thinking
Study Question: Study Question 3
37) Substantial cognitive research has shown that although you cannot increase your basic IQ, you can dramatically increase the quality of your thinking.
Answer: TRUE
Diff: 2Page Ref: 11
AACSB: Analytic skills
Study Question: Study Question 3
38) A system that consists only of a file of email addresses and an email program is a low-tech system with considerable work still left for human intervention.
Answer: TRUE
Diff: 2Page Ref: 12
AACSB: Analytic skills
Study Question: Study Question 3
39) The five-component framework is limited to assessing the scope of existing systems and needs to be revised when assessing the scope of new systems.
Answer: FALSE
Diff: 2Page Ref: 12
AACSB: Analytic skills
Study Question: Study Question 3
40) Creating new databases or changing the structure of existing databases is more difficult than obtaining or developing new programs.
Answer: TRUE
Diff: 2Page Ref: 12
AACSB: Analytic skills
Study Question: Study Question 3
41) In a study of daybreak timings across the world, the fact that the sun rose this morning at 6:25 a.m. in Atlanta is an example of data.
Answer: TRUE
Diff: 2Page Ref: 12
AACSB: Reflective thinking
Study Question: Study Question 4
42) Data is the knowledge derived from information.
Answer: FALSE
Diff: 1Page Ref: 12
AACSB: Analytic skills
Study Question: Study Question 4
43) What is data to one person may be information to another.
Answer: TRUE
Diff: 2Page Ref: 13
AACSB: Reflective thinking
Study Question: Study Question 4
44) The average wait time for a customer at a call center is an example of data.
Answer: FALSE
Diff: 1Page Ref: 13
AACSB: Reflective thinking
Study Question: Study Question 4
45) When data is presented within a meaningful context, it becomes information.
Answer: TRUE
Diff: 2Page Ref: 13
AACSB: Analytic skills
Study Question: Study Question 4
46) The information that is the output of one process can be viewed as a data input to another process.
Answer: TRUE
Diff: 2Page Ref: 13
AACSB: Reflective thinking
Study Question: Study Question 4
47) A future user of information systems has to rely on information if it appears in the context of a Web page in a well-formatted report.
Answer: FALSE
Diff: 1Page Ref: 16
AACSB: Analytic skills
Study Question: Study Question 5
48) An important thing to remember when you begin to use a new information system is to begin with skepticism.
Answer: TRUE
Diff: 1Page Ref: 16
AACSB: Analytic skills
Study Question: Study Question 5
49) When you participate in the development of an IS, timeliness will be part of the requirements you will ask for.
Answer: TRUE
Diff: 1Page Ref: 16
AACSB: Analytic skills
Study Question: Study Question 5
50) Information relevance is an important characteristic of good information.
Answer: TRUE
Diff: 1Page Ref: 17
AACSB: Analytic skills
Study Question: Study Question 5
51) A good information system is one that provides the user with as much information as it can gather.
Answer: FALSE
Diff: 2Page Ref: 17
AACSB: Analytic skills
Study Question: Study Question 5
52) The cost of gathering information should be analyzed just like any other corporate asset.
Answer: TRUE
Diff: 2Page Ref: 17
AACSB: Analytic skills
Study Question: Study Question 5
53) Barely sufficient information is a handicap in decision-making as today's business decisions require analysis of large amounts of data.
Answer: FALSE
Diff: 1Page Ref: 17
AACSB: Reflective thinking
Study Question: Study Question 5
54) The higher you rise in an organization the less information you will need to work with.
Answer: FALSE
Diff: 1Page Ref: 17
AACSB: Reflective thinking
Study Question: Study Question 5
55) Information is worth its cost when the cost of acquiring it breaks even with the returns expected.
Answer: FALSE
Diff: 2Page Ref: 17
AACSB: Analytic skills
Study Question: Study Question 5
56) For information to be relevant, there must be an appropriate relationship between the cost of the information and its value.
Answer: FALSE
Diff: 2Page Ref: 17
AACSB: Analytic skills
Study Question: Study Question 5
57) Information technology and information systems are synonymous.
Answer: FALSE
Diff: 2Page Ref: 18
AACSB: Analytic skills
Study Question: Study Question 6
58) Information systems drive the development of information technology.
Answer: FALSE
Diff: 2Page Ref: 18
AACSB: Reflective thinking
Study Question: Study Question 6
59) Components of information systems are too abstract to be subjected to the same financial analyses to which other assets are subjected.
Answer: FALSE
Diff: 3Page Ref: 18
AACSB: Analytic skills
Study Question: Study Question 6
60) You can buy information technology, but you can never buy an information system.
Answer: TRUE
Diff: 2Page Ref: 18
AACSB: Use of IT
Study Question: Study Question 6
1.2 Multiple Choice Questions
1) Moore's Law states that the number of transistors per square inch on an integrated chip doubles every ______months.
A) 6
B) 12
C) 18
D) 24
Answer: C
Diff: 1Page Ref: 4
AACSB: Use of IT
Study Question: Study Question 1
2) Because of Moore's Law, the cost of data communications and data storage is essentially zero. The growth of which of the following is a consequence of this?
A) LinkedIn
B) direct marketing
C) Windows Vista
D) Six Sigma methodologies
Answer: A
Diff: 3Page Ref: 4
AACSB: Use of IT
Study Question: Study Question 1
3) ______is the ability to make and manipulate models.
A) Abstract reasoning
B) Structural logic
C) Systems thinking
D) Experimentation
Answer: A
Diff: 2Page Ref: 6
AACSB: Analytic skills
Study Question: Study Question 1
4) The four component skills necessary to develop strong nonroutine cognitive skills include all of the following except:
A) abstract reasoning.
B) systems thinking.
C) collaboration.
D) computer programming skills.
Answer: D
Diff: 3Page Ref: 6-7
AACSB: Analytic skills
Study Question: Study Question 1
5) ______refers to the ability to model system components and show how the component inputs and outputs relate to one another.
A) Abstract reasoning
B) Systems thinking
C) Dynamic correlation
D) Operational logic
Answer: B
Diff: 2Page Ref: 7
AACSB: Analytic skills
Study Question: Study Question 1
6) Mae proposes a new social networking model to her boss. She illustrates the model on the whiteboard and describes how this could cater to a growing demand among Internet users. She also explains how their firm could profitably serve this need. Mae is exhibiting ______skills.
A) leadership
B) collaboration
C) systems thinking
D) experimentation
Answer: C
Diff: 2Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
7) "Is it too weird for the market?" is a question asked by someone who is probably weak in ______skills.
A) abstract reasoning
B) experimentation
C) systems thinking
D) modeling
Answer: B
Diff: 2Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
8) ______is when you create and test promising new alternatives consistent with available resources.
A) Alternative reasoning
B) Systems thinking
C) Maximization
D) Experimentation
Answer: D
Diff: 2Page Ref: 7
AACSB: Analytic skills
Study Question: Study Question 1
9) Which of the following statements about collaboration is true?
A) Effective collaboration is predominantly about being nice.
B) The most critical skill for effective collaboration is to give and receive critical feedback.
C) Collaboration is what helps you to model the components of the system.
D) Collaboration aims to connect the inputs and outputs among system components.
Answer: B
Diff: 3Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
10) Making a careful and reasoned analysis of an opportunity, envisioning potential products or solutions or applications of technology, and then developing those ideas that seem to have the most promise, consistent with the resources you have is an example of ______.
A) abstract reasoning
B) collaboration
C) systems thinking
D) experimentation
Answer: D
Diff: 3Page Ref: 7
AACSB: Analytic skills
Study Question: Study Question 1
11) Which of the following is not consistent with a proper exercise of experimentation?
A) making a careful and reasoned analysis of an opportunity
B) envisioning potential products or solutions or applications of technology
C) providing a corpus fund for testing all ideas generated
D) developing promising ideas consistent with the resources you have
Answer: C
Diff: 2Page Ref: 7
AACSB: Reflective thinking
Study Question: Study Question 1
12) Which of the following is not part of the definition of management information systems?
A) development and use
B) organizational hierarchy
C) information systems
D) business goals and objectives
Answer: B
Diff: 2Page Ref: 8
AACSB: Reflective thinking
Study Question: Study Question 2
13) A word processing program is an example of:
A) hardware.
B) software.
C) data.
D) a procedure.
Answer: B
Diff: 1Page Ref: 8
AACSB: Use of IT
Study Question: Study Question 2
14) Which of the following is an example of hardware?
A) a computer monitor
B) data in a USB drive
C) a spreadsheet
D) instructions encoded in RAM
Answer: A
Diff: 1Page Ref: 8
AACSB: Use of IT
Study Question: Study Question 2
15) All of the following are components of an information system except:
A) software.
B) culture.
C) hardware.
D) procedures.
Answer: B
Diff: 2Page Ref: 8
AACSB: Use of IT
Study Question: Study Question 2
16) Which of the following statements is true about information systems?
A) Computers have always been a part of the definition of information systems.
B) The number of components increases with the complexity of the information systems.
C) Hardware programmers and computer programmers are what it takes to build an IS.
D) An information system is an assembly of computers, programs, data, procedures, and people.
Answer: D
Diff: 2Page Ref: 8-9
AACSB: Use of IT
Study Question: Study Question 2
17) The Windows 7 operating system is an example of the ______component of an information system.
A) software
B) hardware
C) data
D) procedure
Answer: A
Diff: 1Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 2
18) A network router is an example of the ______component of an information system.
A) software
B) hardware
C) data
D) procedure
Answer: B
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 2
19) A computer security protocol for logging in is an example of the ______component of an information system.
A) software
B) hardware
C) data
D) procedure
Answer: D
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 2
20) Customer numbers and their names are examples of the ______component of an order management information system.
A) software
B) data
C) procedure
D) people
Answer: B
Diff: 1Page Ref: 9
AACSB: Use of IT
Study Question: Study Question 2
21) The music downloads from a music sharing site are examples of the ______component of an information system.
A) software
B) hardware
C) data
D) procedure
Answer: C
Diff: 2Page Ref: 9
AACSB: Analytic skills
Study Question: Study Question 2
22) A wall calendar used to schedule a conference room's use is an example of a(n) ______.
A) software
B) information system