Transportation Provider Profile Update /
Medicaid Transportation /

A big change in how Medicaid Trips are assigned to Medicaid Transportation Providers will be implemented on June 1st, 2018.

Starting June 1st, 2018:

  1. The Transportation Provider Profile (TPP) must indicate the zip codes in which the TP will accept trip assignments.
  2. The TPP must indicate the days and hours the provider is available for trip assignments. Additionally, the TPP must indicate the maximum number of trip assignments per day the TP can accommodate.Blank fields indicate no availability.
  3. TPs must accept all assigned trips. All trip reassignments must be called into the MAS call center, the electronic reassign feature will be turned off on June 1st, 2018. Reassigned trips will be reported to the NYS Department of Health.
  4. MAS will not call Transportation Providers asking about availability starting on June 1st. Availability information is controlled by the Transportation Provider. The Transportation Provider must manage their availability in real time.

Transportation Providers are responsible for updating zip code coverage areas, days and times of operation, and maximum number of daily trips.

Transportation Providers are responsible for the information on their profile including:

  1. NYSDOH transportation provider information as provided by eMedNY.
  2. Operating hours available for Medicaid trip assignments.
  3. Operating area zip codes available for Medicaid trip assignments.
  4. Days not accepting Medicaid Trip Assignments (holiday)
  5. Not accepting any more Medicaid Trip Assignments today.
  6. Not accepting any more Medicaid Trip Assignments tomorrow.

Update Vendor Profile/Information

To access/update vendor information

  • Select Medicaid Menu
  • Then View Transportation Provider Information

  • Next select “View/Edit” next to the desired county.
  • You will be able to change each county separately or save changes to all counties if desired.

NEW Updated Transportation Provider Profile**

On the above screen, providers will update:

  1. Contact information including:
  2. Transportation Provider information, matching eMedNY records.
  3. Dispatch email
  4. Email will be used for all system generated emails
  5. Contact email addresses
  6. Primary and secondary phone numbers
  1. Zip Code Availability:
  2. The Transportation Provider Profile must indicate the zip codes in which the Transportation Provider will accept trip assignments.Blank fields indicate no availability.
  1. Add Unavailable Dates:
  2. To capture all dates the company will not be open that would otherwise fall within the typical hours of operation
  3. Adding an unavailable date will not affect any trip already assigned to a provider but will prevent MAS from assigning anything new.
  1. Hours of operations and daily ride capacity:
  2. The Transportation Provider profile must indicate the days and hours the provider is available for trip assignments. Additionally, the TPP must indicate the maximum number of trip assignments per day the TP can accommodate. Blank fields indicate no availability.
  3. MAS will only assign trips that fall within your hours of operation.
  4. Provider will not be selectable for trips outside of their profile hours.
  5. Times must be entered in military time. For 24 hours, enter 0000-2400

*****TPs must accept all assigned trips. All trip reassignments must be called into the MAS call center, the electronic reassign feature will be turned off on June 1st, 2018. Reassigned trips will be reported to the NYS Department of Health.MAS will not call TPs asking about availability starting on June 1st, 2018. Availability information is controlled by the Transportation Provider. The Transportation Provider must manage their availability in real time.

  1. Adding vehicles and drivers:
  2. Select Add New Vehicle or Add New Driver, the next screen will allow you to manage your Drivers and Vehicles. For more information please review the MAS Transportation Provider Training Manual.

Please contact your MAS Field Liaison with any questions

New York CityMegan

New York CityCarrie

Hudson Valley/Capital DistrictShelly

Finger Lakes/AdirondacksLeslie

Western New YorkJavier

6/01/20181